Island Mazda - Service Center

Ripped off Recently brought my car in for a standard oil change and tire rotation. The service advisor came up to me and showed me a picture that my wheels were Recently brought my car in for a standard oil change and tire rotation. The service advisor came up to me and showed me a picture that my wheels were crooked and I needed a wheel alignment. The car is only 2 years old with 8000 miles on it so not driven frequently. I never noticed any issues while driving nor asked for them to check this but he talked me into getting the wheel alignment anyway. I also wanted a full detail done on the car which costs close to $200. When I got the car back I found i received a regular car was outside and some cleaning of the interior. No wax job which I expected. My wheels and rims were still dirty. There were streaks all over with many parts not fully cleaned. They didn't even attempt to remove sticker residue from the windshield which i ended up getting off myself in 5 minutes with alcohol. For $200 I expected much more. I've gotten it done there before and the last time they did a wonderful job. This time was not worth the expense at all and I had to finish cleaning it inside and outside myself. This was definitely not a true detail job. I also do not feel any difference driving and believe they tricked me into getting a wheel alignment that I didn't need. My fiance was a mechanic for 15 years and also said there was no way I needed an alignment and doesn't even believe the picture he showed me was of my car. Last but not least, the service writer also said he would check my infotainment to see if it needed an update (under warranty) and I don't think that was done either. Definitely one of the worse experiences at this dealership for me and feel completely ripped off by at least $300. More

Lorena helped me so much during my maintenance Great efficient work! She is friendly and honest, with the help of Lorena I clearly found out what’s needed for my car. 5-star! Great efficient work! She is friendly and honest, with the help of Lorena I clearly found out what’s needed for my car. 5-star! More

Professional and courteous service It was an easy and pleasant experience to return our car after 3 years of lease. Ms. Kimberly Balbi was professional and courteous. Explained us every It was an easy and pleasant experience to return our car after 3 years of lease. Ms. Kimberly Balbi was professional and courteous. Explained us everything about the final process. Great customer service! We will definitely recommend this dealership to our family and friends. More

Worst customer service i ever received ! first of all i wanted to buy the car by them and after 2 times they made me wait over 20 minutes i decided to go to Bay Ridge Mazda i ever received ! first of all i wanted to buy the car by them and after 2 times they made me wait over 20 minutes i decided to go to Bay Ridge Mazda ,. 5 months later i started hearing a noise in back of my car and went Mazda Services in Staten Island and saw a gentleman name Jason and first took an hour to see him and 3 hours to find out that they need to order a part after 4 hrs the mechanic called me to let me know that the gentleman name Jason will order the part and call me back , it past 2 moths and no one called me back , then i called the island group to complain and the Chris called me and said that he so sorry and he will make sure that this problem will be resolved , than pas 2 weeks and i did not get any call back from no one , then i decided to call the parts department and they told me that the part is long time a go here and the service department need to call you for appointment which never happened , very unorganized people and department , will never go back there again , i think Island Auto group need to find out about this . More