His service department is breaking the car, not fixing the car. Don't suggest anybody to go!
I was a very loyal customer for JL Freed since 2006. Each time, for oil change, state inspection, checking, fixing....., I always sent my car there. Even though there is a closer honda dealer where I moved to, I still sent my car to JL freed. I even told my sister, friends to buy Honda cars there and think next time I will buy my new car there too. Everything is changed since July 28, 2005.
I and my husband have 2 cars (one is 2003 Honda civic with 600,000 milage and the other is 2009 Honda Accord). 3 weeks before, I and my husband were planning to have a vacation for more than one week. Because we need to drive our 2009 Accord on the trip, we thought before we go, we should send 2009 Accord for travel checking and 2003 Civic for State Inspection in JL Freed. Our nightmare started from there......
First, we sent 2003 honda civic to JL Freed.The service guy suggested (not necessary) us to replace Timing Belt. Since 2003 civic AC doesn't give the strong cold air, my husband wants the service guy to check AC too. After checking, the service guy called my husband and said the AC compressor needs to be replaced and the total cost (Timing Belt + AC compressor) will be $1300. My husband first told the service guy it was ok to replace both of them and immediately he called me about 2 replacements. Since AC is working and it just has the problem of not giving strong cold air, I asked my husband to call the service back to stop him from replacing AC compressor. But when my husband called back in 5 minutes, the service guy said he had already removed AC compressor and it is difficult to put it back for a car as old as 2003. His hint is putting it bak will break other things. The service guy promised us to ask manager to give $200 discount ($1300 after discount). Even though it is still expensive for us, we think it is better to break the car.
At the same day when we picked up the civic, we dropped 2009 Accord. We felt the civic starts a little bit shaking. We told ourselves it is ok and we can not send both cars to be fixed at the same time and the shaking is not very strong (to be honest). On the same day, the service guy called about 2009 Accord and told there was oil leaking on Accord and also some part needs to be replaced, which will charge us $300. We didn't hesitate and said "fine".
When we picked up the accord, there is oil leaking light on and off all the times. So we have to send the car back to JL Freed in next day and the service guy said they needed to reset the light after fixing but they forgot. A little unhappy with their servicde already.
After we came back from the vacation, my husband started to drive the car to Training station for work as usual (he works in phily downtown). The shaking of the car starts worse and worse every day especially after he turns on AC. The car has a big noise too. Last Friday, we can not tolerate it any more and finally dropped the car to JL Freed on the night July 27, 2015. On July 28, 2015 afternoon, the service guy called us and he told we need to replay AC compressor. At the beginning, we thought maybe we hear wrong and then he explained to us, 3 weeks before he replaced AC condenser, now he needs to replace AC compressor. This will cost $1500. It is impossible! We can not believe we have to spend $2500 for an AC which has nothing wrong except a bit small cold air. We asked him why you didn't find the problem 3 weeks back and explained the issue really happened only after JL freed replaced the AC condenser. But the service guy said our civic is old and anything could happen. It is really not making sense for us: why the problem is always about AC after they touched it? So, we refused to spend $1500 to replace AC compressor. What if after they replace AC compressor, they will ask us to replace car engine?.......
Now it is ending our car is shaking with noises. I complained to JL freed manager since then, but I know nothing is going to happen. But to prevent other people from making the same mistake like us, I tell my experience today.
I will definitely never suggest my friends or anybody to go to JL Freed for service or anything else.
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