JD Byrider of Maumee

Here’s a little story time. Here’s what happened when we went to get our car from Byrider Maumee DO NOT. I repeat DO NOT buy a car from this joke of a dealership. We came to Here’s what happened when we went to get our car from Byrider Maumee DO NOT. I repeat DO NOT buy a car from this joke of a dealership. We came to pick up our car from the dealership because it was paid off and it was in need of a tow. The car needed some work done and we couldn’t afford to fix it at the time, so we waited until it was paid off. (Mind you, this car had problems almost right away after buying). We just got THE TITLE in the mail. Went in to get the keys and the guy working in the bay said that the keys are stuck in the ignition. He took a battery out there to jump it but couldn’t get it. He said they had to “move it” yet didn’t know why the keys were left in it. We asked to remove items from the car and found out it was missing a BUNCH. Window control panel, the DVD player, and license plate…. We asked about the personal belongings in the car and all they could say was “we don’t know what you’re talking about”. Turns out the hood was popped open the whole time and there was a dead possum in the engine. We asked to speak to the manager and he laughed at us and said that he had nothing to do with it. He basically told us that since we bought it when it was “JD Byrider” it’s not his problem. He was completely unprofessional and rude. We asked for the car to be documented and given a print out, but they “couldn’t print it because the people left the day”. Idk about you but what MANAGER isn’t able to complete something for a customer… I have NEVER experienced such poor customer service, ever, in my life. He kept trying to play off our words and act like we didn’t know what we were talking about or we were wrong. The guy who came to check out the car said that the catalytic converter wasn’t just stolen from anyone, someone knew what they were doing and took it off properly. You can even see the greasy mechanic fingers that took the DVD player out. This guy who checked our car said some dealerships do this if a car sits too long on the lot. They claim its “abandoned”. They take off parts for the cars they get to fix them up to sell. We caught some people that were coming in to look at their pitiful selection of cars and told them to not buy from them and from ACROSS the parking lot, the MANAGER laughed at us and wrangled those people inside. I don’t know about you but we were furious. This “manager” wouldn’t even listen to what we had to say. My other half MADE him walk to the back to look at the car. And then, THEN, he finally understood what we were talking about and then started saying he suspected a crackhead that was working there at one time may have did it. When we threatened to share the story on social media, he basically hushed us by saying he was going to give us a gift card for the inconvenience and would call corporate and get back to us. His deadline has passed and is now ignoring texts and calls. We have proof of his poor treatment to us and proof from someone who pulls cars from dealerships like this. Yes the car sat there a long time. Yes the payments were made on time and in full. If it were a problem that the car was parked there, then they should have contacted us. But the agreement was that it was fine it was parked there. Save yourself or a family member the problems and don’t buy from them. I’d post the pictures here if I could. More

I can’t tell you how excited I am I have look far a wide to get into a vehicle and thank you to mike he finally helped me get into something that I know will be a good fit for my family. When all others sai to get into a vehicle and thank you to mike he finally helped me get into something that I know will be a good fit for my family. When all others said no mike at byrider said yes even with my terrible credit. More

The customer service here was amazing and perfect. I couldn’t have asked for a better and easy experience when it comes to buying a new car couldn’t have asked for a better and easy experience when it comes to buying a new car More

Hands down great experience everyone is awesome and Cole is an amazing person . Would definitely come here again. I left feeling that I am worthy of a decent car is an amazing person . Would definitely come here again. I left feeling that I am worthy of a decent car More

Wonderful have had no issues for complaint. Love our car. Good people to deal with. Always take care of our needs. So glad we purchased from them Good people to deal with. Always take care of our needs. So glad we purchased from them More

I like how fast I was able to get another vehicle after someone totaled my last Traverse and now I have a new Traverse yay someone totaled my last Traverse and now I have a new Traverse yay More

I was in dire need of a new car so I came in and left with the car I had my sights on! Very happy! with the car I had my sights on! Very happy! More

People are amazing who work there but when it actually comes down to taking care of there cares is awful wouldn’t recommend at all comes down to taking care of there cares is awful wouldn’t recommend at all More

Cole is the most wonderful customer service provider . I cannot say enough fantastic things about Cole. He is an amazing person.!He went above and beyond to help me. If you ever need a SUV/car, I totally cannot say enough fantastic things about Cole. He is an amazing person.!He went above and beyond to help me. If you ever need a SUV/car, I totally recommend they ask for Coke,. I thank him from the bottom of my heart for his wonderful, professional and compassionate customer service. I give him all the stars excellent job. More