Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of JMK BMW:
After leasing 4 vechiles from JMK this August 2008 we order a 5th vechile. We take poesession and shortly after I start expirencing a vibration/hestiation problem. While I'm driving on the highway, I can feel the car hesitating. I say to myself, this is not right something is wrong. I bring it to the service dept and of course they will fix it. I get it back and again it happens. OK, I call them again, same problem, needs service. Hummm, now it's a coil of some sort. Just fix it I say. Well, it happens a 3rd time, what the heck is going on? Now, I'm pissed. Can't you guys get it right. I ask that the service manager gets involved and get it fixed once and for all. After about a week and half I don't hear from them, and they have my car, so I call. Leave several messages and wait for them to call me back. Now I'm getting frustrated cause I feel like there kinda dragging there feet on this. Not returning my calls, I had a loaner which I return cause I was going away and didn't feel I need to hold onto there loaner, nice guy that I am. What's going on????? Finally, after me calling and leaving several messages I get a call from them. It's seem that the car cannot be fixed. They have had this problem with two or three other cars in there dealership. Germany has been trying to address this problem with no success. There's no fix for the problem in the near future so there going to have to replace my car. Ok so how do we proceed??? Well, it's now January 2009. What can be done for me? They say they will have to replace my car and get me a new car but at this point it will probably be a 2009. But they were not sure. So I leave there sort of in a grey area not certain what the solution will be. I believe they will do right by me, after all I've a very, very loyal customer. I also think there going to call me in a few days, realize that I have been a loyal customer for close to 15 years and say Mr. So and So we are replacing your car with a 2009. And maybe throw in an upgrade. No problem!!! Well, not so. They wanted me to take another 2008, not even in my original color and be happy with it. I said, At this point the car was now a year old. And if you could believe this I almost took it. When I got home and thought about it I realized they were out of there minds. No Way!!!! Since they are now recieving all new 2009 at the dealer. That's what I'm entitled too? When I met with them, I didn't make any complaint about my lease payment,(thinking I've been paying my lease payments the whole time while being serviced 3 different times) they don't offer me a loaner, I'm driving another car I own. Oh, and did I mention that that's a BMW too? I say to meyself, what are these guys doing? Here I am, a loyal customer for 15 years why, won't they just make a swap and give me a New 2009 and maybe adjust my lease payment a bit and or give me an option upgrade. You would think they would agree in a heartbeat. You would think, loyal customer, good business practice, customer is always right. NOPE!!!!! WON'T DO IT....TAKE THE 2008 OR WE'LL CUT YOU A CHECK...COULD YOU BELIEVE THIS?????? I COULD NOT!!!! But I don't want a check I just want a new car and I'll be on my way. NOPE!!!!!!!! So I call Corperate, speak to another nitwit there, who I sense immediately is going to get NOTHING accomplished, but I explain everything and wait for him to call me back. Several days later he does, and as I figure, he got nothing accomplished. I then ask if there is an address for my attorney to direct his correspondence to and then his tuned change ever so slightly. He asked if I want to escalate my complaint to a supervisor, of course I do and requested that in the first conversation I had with this jerk. So, agin he takes the information and says that someone will be in touch. OK, Thanks! Well, one week later I got a call from a guy in Ohio, in the customer relations dept. and he said that bascially the offer is what it is. I can take a 2008 or go pick up my check. Now, the check is for my deposit I put down, so I thought. But I get thinking and decided to go on the Lemon Law web site. I learn that basically, they have to give me back my signing deposit and all payments I made to date. And that's exactly what they were doing, NOTHING MORE NOTHING LESS!!!! THIS IS AFTER 15 OR MORE YEARS OF BEING A LOYAL CUSTOMER!!!!! SO, JMK.....KISS MY BUSINESS GOOD BYE. SINCE I HAVE GONE TO OTHER DEALERS, WHO ARE HAPPY TO DO MY BUSINESS AND CANNOT believe how you failed at customer service 101. IN THE ECOMONY, GOD BLESS...MY BELIEF IS THAT IF THAT'S THE WAY THEY TREAT THERE CUSTOMERS? THEY WON'T BE AROUND FOR LONG... THEY WILL NEVER SEE ANOTHER VISIT FROM ME, NOR MY FRIENDS, OR BUSINESS ASSOCIATES OR ANYONE I KNOW, THAT'S FOR SURE!!!!!
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