Jack Daniels Motors

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Jack Daniels Motors:
I have taken my VW to this dealer several times and have always been satisfied with their work. The people are friendly, the mechanics have always fixed the problems the first time and the price seems to be typical. I purchased the car in another state but I travel to NJ every week so I prefer taking my EOS here as they do a better job.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Jack Daniels Motors:
I've just got my new car VW Jetta SE from this Dealership- best experience I had ever had with Dealerships. I recently posted a review of EastCoast Automall VW in Englewood Cliffs, which turned me off from getting a Volkswagen. Later, Ive got a call from Jack Daniel's Dealership. I explained him, that I do not want to deal with VW, cause of EastCoast customer service, he apologized and asked me if I can come for 30mins and show me what the real VW service is. I said fine, Ill stop by, cause another dealership was just 1min away and I was going there anyways (Honda of Paramus, ask for Dwayne- very cool guy btw). I came there and... I was stunned! The dealership itself was great, the salesrep Ali was very nice all the time (nice- I mean not like licking ur ... but just respectful, paying attention to what you say and what you ask). We loved the car in the showroom (black SE) and we've got a deal. The financial manager Abe was VERY knowledgeable, did not push us, fast, made a nice deal (We hope he did [:)])- good sense of humor too btw.
We finished the deal, got our car and drove it hope.
That was the best experience with dealership I had ever had (I had only 3 cars from dealerships so far, but If my next car is VW- Ill go with Jack Daniel's for sure).
Nobody pushed me with these questions and remarks like "You buying your car today?", "Oh, I thought we are making a deal!!!" etc
Overall I was satisfied, def I'll recommend it, and I hope the service they provide to me- be the same to you.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jack Daniels Motors:
Very bad experience with this dealer.
Brought a car with manuf. recalls and check engine light.
After they "repaired" it, check engine light was gone, but "SYSTEM FAULT! WORKSHOP!" message appeared. They refused to fix this for a week, blaming it on faulty catalytic converter, which they ordered, and was waiting for. When received the part, was not able to do the work in time, even though first promised twice to do so.
After the catalytic has been replaced, the message is still there.
Beware of this dealer, especially if you need your car for day-to-day operations or if you need job done on time. Never ever count on them to do it when they promise to. Always add one day or be ready to change your plans.

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