We purchased our VW with the 36,000 free maintenance so oil changes every 10K miles. After my first service I realized they had over torqued my wheel bolts, and left my car a quart low on oil (factory VW service trained tech's) and the car wash didn't clean the car and left spots on it.. On the second go around I spoke with Justin and he assured my that would not happen again, I told them don't bother to wash it after last time. After I get home, I pull out my torque wrench and again the wheel bolts were over torqued. Again VW factory trained technicians cannot follow service procedures. Again bad survey it will never happen again etc...
Third service, I watched them do the whole thing all wrong again. The wheel bolts were over torqued once more, the tech didn't use the special tool to drain oil from the filter housing, but rather took a screwdriver and pushed the bottom of the valve part over so the oil would drain past. So again if I can't trust them to do a oil change properly how could I expect them to do something major. Bad survey, oh it will never happen again deal from the service advisors, service manger never once call and David Ingram sure it's going to talk service with a customer. From now on we will drive to B'ham for service. Maybe their tech can follow service procedures. Good deal on the car, service department that can't follow service specs.
I Recommend This Dealer:
Justin Worthington, Criss Brock
Did you find this review helpful?