Jack Madden Ford

Manufacturer: Ford
Jack Madden Ford
825 Providence Highway (Route 1)
Norwood, Massachusetts 02062
(781) 762-4200

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Twenty-Four Month Rating: 1.9/5

About Jack Madden Ford
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fjg111
1/8/2003 12:00:00 AM

Reason for Visit: Sales

I recommend this dealer: No

My Review of Jack Madden Ford:
Let's call this "could you please speak up". 1997 Explorer, 5.0 V-8 with full-time AWD. Vehicle has always had a high speed whine from the front drive assembly, however, when it became unbearable I took it in for service (along with some other usual Ford problems). Service Manager was understanding and said he would get his best guy on it. Fast forward to pick-up date. Service Manager calls to say vehicle ready. Upon arrival was told that no whine was heard by ace technician. Not too happy, so suggested (polite for "demanded") that we (Tech, Manager and myself) do a road test. Picture this: Tech driving, Manager in front seat, and me in back going down Route 1 at 50 MPH with whine very noticible. I comment to the Tech - "hear the whine?" to which the Manager tells me to speak louder because the Tech is hard of hearing! Last time for Explorer at Madden Ford.

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