Jack Safro Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Receptionist

My Review of Jack Safro Toyota:
This dealership is an embarrassment to the prestigious Toyota brand name. The only reason they're surviving is because they offer the lowest prices in the region. We made an inquiry by email and were promptly contacted by the Internet manager with a price quote. He asked us to come in, and gave us the names of 2 salespeople to contact if he was not in. We went the next day and were told by a receptionist, quite politely, that EVERYONE was in a meeting in the next building, but would we wait for 10 minutes. We agreed because Brookfield is far away from our place. 35 minutes later, we were still waiting. Another blonde, middle-aged receptionist was there - when we dared ask about the salesperson, she was positively rude, and reluctantly got some other salesperson to help us. He was young and an intern, but was helpful. We stayed there for courtesy while he showed us what they had. We left never to come back. Nice work, Jack Safro. Hope Toyota catches on. Just get rid of your systems and that dumb receptionist.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: laurance service manager

My Review of Jack Safro Toyota:
parts depot was great (steve)! service depot made over a $500 ooops and stuck me with the bill somehow the tech striped the threds on the axle so bad it had to be replaced. im a 15 year collison tech and i had the axle in and out a week before with ease!

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Steve Retch Jr.

My Review of Jack Safro Toyota:
We "tried" to buy a car here. The first visit, for a test drive. We waited in the show room for at least 20 minutes while the lot attendant looked for the car. While we waited no one asked if we needed help. Still determined to buy a car from this dealer we talked with steve Recth Jr. and he told us he could get any car with any options we wanted. We were calling him about 4 times a week to find out when the car would be in. We were told by another dealer that he was just stringing us along, wich he was. After about 3 weeks of begging this guy to sell us a car we went to another dealership where we were treated with respect. We bought a car that day and picked it up abpout 3 days later.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Scott in Service Dept

My Review of Jack Safro Toyota:
Took the car for a/c service on June 16. Charged us $200+ to inject dye and replenish refrigerant. The dye was supposed to detect leaks in the system. In 7 weeks, the a/c was not cooling again. Took the car in, they said they found a leak in a pipe going from front to back with an estimated repair cost of $550. Okay, decided to swallow the cost and gave the go-ahead for the repair. Now, I am out $750 for fixing an a/c leak. Got a call towards the end of the day telling us that they found ANOTHER leak, and this particular pipe was not in stock. And oh, it would add another $150 to the repair bill. Now I am out almost $1,000 for an a/c refrigerant leak! The car had to remain at the dealer for 2 days until the part comes in. If we take the car, there will be an additional charge for re-jacking it. We were told the only option is to rent a car at $32/day and the generous dealer fill foot half the cost. Great, my wife shows up to pick up the rental car. She is told that the only available rental is now $42/day. She said that they promised a car at $32/day and we were told, we just promised you a car and not a price!! Who said the customer is always right? Needless to say, Jack Safro has lost a loyal customer due to their horrendous customer service.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: NUmerous

My Review of Jack Safro Toyota:
After horrid service with Wilde Toyota in West Allis, WI I went to Safro, who has done with me right iwth service even though my vehicle was not purchased at their dealership. Thus far, with a minor issue with a repair not completed not withstanding, they have been class acts.

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