Jack Safro Toyota

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mary Dixon

My Review of Jack Safro Toyota:
For about a month, I had been researching online for a used RAV 4; found two interesting ones in the Milwaukee area. I knew the Jack Safro dealership and remembered it as having a good reputation. Unsure of the process, I responded to the email; and received a quick response. After a couple of exchanges, I made an appointment for the next saturday.

I met Mary, did a test drive and bought it that day. I believe I got a fair trade in, a good price on my new purchase, secured decent financing thanks to Cathy in the loan department, and was able to drive it home that day. I left feeling like I got a good deal for a vehicle I absolutely enjoy driving.

Buying a car has always been an uncomfortable experience. Mary made the experience very pleasant, comfortable and fun. When its time to trade in this vehicle, I will give Mary a call and work with her because of the positive experience of this purchase. I trusted her and was not disappointed.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of Jack Safro Toyota:
First ever contact with Jack Safro dealership. Found the vehicle we were looking for online thru web search and from initial contact thru final completed transaction we found the dealership and the primary contact Mary Dixon a pleasure to work with. Communication was excellent and made the entire experience enjoyable. Despite the distance, we live 3+ hours away, we will certainly include this dealership in future purchase considerations.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mary Dixon

My Review of Jack Safro Toyota:
Mary Dixon provided us with the best car buying experience we have ever had! We would recommend her to anyone. She is detail orientated, professional and a pleasure to work with. We loved the car, and her ablities made the transaction seamless. She not only made us feel welcome, she also made our children feel welcome.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mary Dixon

My Review of Jack Safro Toyota:
My wife and I made an appointment with Mary Dixon to test drive a car at Jack Saffro. We found the used car inventory on their website to be very accurate, and MAry was extremely helpful. When we made our visit we had intended to only look for a minivan for me, even though we were both in the market for a new vehicle. Mary was so helpful, and the dealership's inventory so good, that my wife was also able to find just the new vehicle she had been looking for, a Chevy SUV. Since our purchase we have both been extremely satisfied with our vehiles' performance and value. We feel we got an excellent deal, and didn't have to give away our first born to get it done (we tried, but they wouldn't take her!).

Seriously, I have encouraged all of my friends, family, and co-workers to check out Jack Saffro when they are in the market for a new or used vehicle, and ask for Mary Dixon. She is fantastic!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mary Dixon

My Review of Jack Safro Toyota:
I dealt with mary online and through email we came up with a deal for my trade and new purchase. It was excellent i will definatly do it again when we need another car. I would recommend Mary to anyone I know looking for a car. I even had some things wrong with the van and she has been working with me to get it all taken care of.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mary Dixon

My Review of Jack Safro Toyota:
We were in the market for a used (2007 -09) Toyota Sienna XLE. While doing my research I realized that there were not a whole lot of them on the market and the pricing is all over the board. So after visiting several dealer websites, I decided to contact Mary over at Jack Safro Toyota. From the vehicles they had posted online, they seemed to have fairly competitive pricing and a decent selection to choose from.

I had expressed interest in a Sienna that they had and we stopped in (unannounced) because we happened to be in the area. Mary was very accommodating and we took a look at the vehicle. Unfortunately after seeing the vehicle, it wasn't for us. We didn't care for the paint color or the interior and it had lacked a few of the options we would have liked. Overall, it just "wasn't for us".

After a slight let-down, Mary said, "hang on, I think I have another one you may be interested in and we can probably come close in pricing."

She went and got the paper work and showed us the other van, it was perfect! The paint color was awesome, the interior was a gray leather which is what we wanted and it had all of the features we were looking for (the other van didn't). Sold!

The price we got on it was awesome and the whole process was very smooth... all this with an excited toddler constantly trying to climb in and drive off with a Prius :)

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mary Dixon

My Review of Jack Safro Toyota:
Mary was very friendly and efficient in her communication about the potentail purchase. We were coming from out of town and she had the car ready for our test drive and the appraiser ready to check our ntradein. In a very short time we were able to agree and drive away. Thank you Mary, we will be back!!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mary Dixon

My Review of Jack Safro Toyota:
I was looking for a specific low mileage used FJ Cruiser (color and options) that Jack Safro had on their lot. I was a couple hours away south of Chicago, truthfully I wasn't expecting much when I called, thinking it might even be gone already. I spoke to Mary Dixon, we negotiated price - something most other dealers wouldn't do at all on the phone - and she guaranteed the vehicle was in the condition as it was described on the internet. With a guarantee the vehicle was there, in the condition described, at a price we were both happy with, I made the trip.

It was one of the best experiences buying a car I've had - and I've been buying cars for 37 years. Mary gave me the keys to drive it, no tagging along for the ride, no pressure sale, no non stop sales pitch. To be fair I knew a lot about the truck and what I was looking for, so it wasn't needed, but I got the feeling it wasn't how they operate.

I had a question about the function of one of the dash buttons, they brought in mechanics and sales to get the answer for me before I left.

I enjoy driving the truck as much today and when I brought it home, it's been a great purchase.

I had a great experience at Jack Safro, and highly recommend them. I only wish they were closer to me so I could return there for service when needed - they're much better than either Toyota dealer close to my home.

I will return to Jack Safro and ask for Mary Dixon when I'm in the market for another vehicle.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Receptionist

My Review of Jack Safro Toyota:
This dealership is an embarrassment to the prestigious Toyota brand name. The only reason they're surviving is because they offer the lowest prices in the region. We made an inquiry by email and were promptly contacted by the Internet manager with a price quote. He asked us to come in, and gave us the names of 2 salespeople to contact if he was not in. We went the next day and were told by a receptionist, quite politely, that EVERYONE was in a meeting in the next building, but would we wait for 10 minutes. We agreed because Brookfield is far away from our place. 35 minutes later, we were still waiting. Another blonde, middle-aged receptionist was there - when we dared ask about the salesperson, she was positively rude, and reluctantly got some other salesperson to help us. He was young and an intern, but was helpful. We stayed there for courtesy while he showed us what they had. We left never to come back. Nice work, Jack Safro. Hope Toyota catches on. Just get rid of your systems and that dumb receptionist.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: laurance service manager

My Review of Jack Safro Toyota:
parts depot was great (steve)! service depot made over a $500 ooops and stuck me with the bill somehow the tech striped the threds on the axle so bad it had to be replaced. im a 15 year collison tech and i had the axle in and out a week before with ease!

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