Jaffarian Volvo

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Jaffarian Volvo:
My sister purchased a used car from Jaffarian the beginning of April. She got a great deal and the salesman was very nice. In mid-May, someone ran into the car and totaled it. I having been helping her to get things sorted out so that she is able to get a new car. She had originally put down $2800. I knew she would not get all of it back, but I also knew she was entitled to some of it. We went to Jaffarian together to go over the paperwork and figure out how much she would get back and when. At this point, she had been without a car for 6 weeks. We told a salesman that we wanted to speak to someone in finance. He told us to have a seat and he would send someone over to help us. Gary Jaffarian ended up sitting down with us to go over the paperwork. I was asking a lot of questions becasue I wanted to be sure that my sister wasn't getting the screwed over and so that I had a clear understanding of how this process works. In the end, we figured out that $1800 is owed to her after the warranty is partially refunded. I asked if she could have that check that day because she really needs a new car. His face got not just red, but purple. He called me manipulative and told me that he explained 3 times how everything is done. I told him I just want my sister to get a car and get what she worked so hard for. He told me that she could buy a car from him because she has an IOU of $1800 with Jaffarian. An IUO? Are you serious? Are we in elementary school? Does this mean I can buy a bunch of accessories for my car and pay with an IOU? What an ass! He got so upset that I had asked for a refund that he tossed the papers back at me and stormed off. I will never put any money in that man's pocket! His temper is out of control! Apparently, his own family can't deal with him either! I do not understand why this man is still in business. If anyone is considering buying a car from him, please reconsider! There are so many other dealerships in New England! The only thing Gary Jaffarian needs to do with his money is take angry management classes!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Jaffarian Volvo:
After having a great experience in leasing a 2007 Volvo XC90 both the sales-service9always accomodating), we went back in to re-do a lease in October of 2009.



The past salesman (Alex M) Volvo Sales Manager (JC) and Volvo Sales manager (Paul B) were all gone. This should have been a red flag.

The new cast of characters turned out to be a great bunch wherein honesty turns out to be a challenge.

Much of the deal was done via email, which we thought was a good idea and it was easy, no back/forth in person, no trip to the dealership etc.

Terms are negotiated, signed and we go to pick up the car.

Car is dented, roof rack is broke............oddly enough, no service team member that prepped the car and or sales guy that was going to deliver noticed. We did after looking at the car for 2 minutes. A salesman later informed us that he was instructed to lie by his sales manager.

We agree to take the car and get it fixed in time. (big mistake)

Love the car, drive it for 4 months and now the excise tax bill comes due..............this was in the emails and negotiated in as included..........we have this in print.

Jaffarians response after 2 weeks of calls............

1) read the lease fine print

2) emails don't matter

3) you don't want to do business with us anymore...........click

4) not even a good day



Anyonelse out there run into a similar deal?


O and by the way...............the sales guy and the sales manager (Eric N) are no longer with Jaffarian.

O and by the way................3 voicemails to Gary "redphone--service and the customer are #1" Jaffarian have gone with no call back from him directly.

While the product is great, I would not recomend these folks to anyone.

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