Jaguar Land Rover-Peoria - Service Center

They had my vehicle for approx. 1 month. They had +24hrs notice of my arrival. Vehicle had a bird and a half in the front grill & underbody. Phil fixed it! Fluids not leveled, interior not cleaned.(Phil di notice of my arrival. Vehicle had a bird and a half in the front grill & underbody. Phil fixed it! Fluids not leveled, interior not cleaned.(Phil didn't fix those). (Didn't care about either until I walked up on bird in my grill). This is Not my first 'luxury' dealership experience. This is Definitely Not Luxury Service. Monopoly sevice??? Luxury invoice was received & paid in full. I'll travel into rush hour traffic & sit in an Electric Vehicle, b4 I return to this place. They were very polite & customer service seemed great on the front end. Aaron has sadness in his voice when he read me my final invoice.....I seriously question the work done, so I'm having someone check their work. No worries, I won't be putting my vehicle back on the market, ever. More

horrible service Generally speaking, I hate my Land Rover LR2 because the electical system drains the battery and I''m constantly stranded all over the place. Several Generally speaking, I hate my Land Rover LR2 because the electical system drains the battery and I''m constantly stranded all over the place. Several weeks ago I was stranded again. I did not take my Land Rover to the dealership because I do not trust them. I had my own mechanic try and figure out the problem and he stated that it was something with the secutiy system but only Land Rover can over ride and reset the security system. So I had my car towed back to the dealership. Land Rover said the battery was fine but I needed a new starter. The price quoted was $1000 to replace the starter and $140 to diagnose the problem. I advised Land Rover that I wanted the diagnosis in writing clearly stating that the starter was the problem. Of course they sent me a generic email bill for $140 without any language in the bill stating the diagnosis of needing a new starter. I advised Land Rover that I was having my car towed to my trusted mechanic Reid's Mobile in Kickapoo because he could install a new starter for a fraction of the price quoted by Land Rover. Ried said he didn't think there was anything wrong with the starter but installed a new one anyway. Of course, the starter didn't solve the problem and I still don't have a car or a proper diagnosis. I called Aaron at Land Rover to complain and did advise him that I thought that Land Rover was trying to sell me services that I don't need and that the problem was likely the security system that Reid's Mobile originally diagnosed. Last week Aaron said he would call me back and of course I still haven't heard from them. I still don't have a car or a proper diagnosis. I now have to pay for a starter that I did not need. I owe Land Rover $140 for a fraudulent diagnosis. I say this because I believe the secutiy system probably needed to be reset and they figured they could sell me an expensive new starter along the way. More

Good & Patient. Especially 1 from Service Team: Aaron Naas I bought 2018 Land Rover Range Rover Evoque SE Premium exactly a year back. Negotiable and matched me with the best price in the market, thanks to M I bought 2018 Land Rover Range Rover Evoque SE Premium exactly a year back. Negotiable and matched me with the best price in the market, thanks to Mr. Phil(GM) and Mr. Aaron Jones(Sales Prof). I have sent my car for service 3 times in the last year and had the best experience all 3 times. Aaron Naas, who leads service dept I guess. He has lots of patience and really took good care of my car. Always happy to speak to him and explain my issues. If I wasnt getting something, he explains again with patience and make sure I'm okay with it. Good dealers and also who has a great service team. Thank you:) More

Thank you team - 2nd to none! Thanks Doug and Aaron (Service guys) but also thanks to the - seldom recognized - technicians as well as the team who thoroughly wash (pesky windshiel Thanks Doug and Aaron (Service guys) but also thanks to the - seldom recognized - technicians as well as the team who thoroughly wash (pesky windshield included) my LR4. Techs often go unrecognized but truly, they are the heart of the service experience pointing out the many things which may go unnoticed. Seems as though they never miss anything and often surprise me with suggestions/upcoming needs that I fail to catch. What's more - based on my better than average knowledge of the basics - these seem to be valid needs rather than unnecessary repairs. Repairs which help keep my investment performing for years to come. Thanks again Phil and team JLR Peoria for going above and beyond at providing the best service after the sale. More

Fresh Cookies and Orange Juice I have been a customer of Jaguar Land Rover-Peoria since 2006 and love working with them. I never mind waiting a few minutes if they aren't though w I have been a customer of Jaguar Land Rover-Peoria since 2006 and love working with them. I never mind waiting a few minutes if they aren't though with my car because they always have fresh baked cookies and orange juice I can enjoy. Will definitely buy my next Jaguar from Phil and Janet. More

Air conditioner & tire I call Doug in service and he gets my car in as soon as he can with no questions. I appreciate the quick response. Thank you! I call Doug in service and he gets my car in as soon as he can with no questions. I appreciate the quick response. Thank you! More

Great Experience My car had to be picked up and hauled to Peoria for the repairs. Jennifer arranged for the pick up in less than an hour from my driveway. I was kept i My car had to be picked up and hauled to Peoria for the repairs. Jennifer arranged for the pick up in less than an hour from my driveway. I was kept informed the entire time Jaguar Land Rover had my vehicle and was returned as promised. They even programed a new fob for me while it was there. Again, another great experience. More

Great Service; Great People! Took my LR4 in for an oil change and check up. As always the staff was fantastic Service done perfectly and on time. I highly recommend Jaguar Land Took my LR4 in for an oil change and check up. As always the staff was fantastic Service done perfectly and on time. I highly recommend Jaguar Land Rover-Peoria! More

Great Service and Friendly people While waiting for my service to be done, I was offered a cubicle to do some work on my laptop. I was also offered water/juice and home made cookies. While waiting for my service to be done, I was offered a cubicle to do some work on my laptop. I was also offered water/juice and home made cookies. The people are always great to work with and always make me feel wanted and special. Not only is my Jaguar taken care of, but so am I. Thank you. More

Conscientious and professional service. My husband and I very much appreciate the quality of service that Peoria Jaguar provides. We appreciate all of the staff, especially Doug and Jennifer My husband and I very much appreciate the quality of service that Peoria Jaguar provides. We appreciate all of the staff, especially Doug and Jennifer. We own a 2010 XF Jaguar; and every time we receive service,, we realize how much better they are than any other auto service provider that we have utilized. We live an hour away, and they still come and pick our car up for service free of charge and return it on the same day.. In addition, they always leave us with a newer Jaguar or Land Rover. I highly recommend this dealership. More