June 11, 2010
If you are committed to providing high quality service, then why is that you guys don't respond to my calls.
I bought my 2nd car in last 3 years from this dealership and had the worst buying experience in my life. I trusted this dealership when I walked in for 2nd time, but walked out by totally getting ripped off. This dealership never valued my loyalty. They do not recognize the value of a repeat customer. They care less for customer satisfaction. Every (sales, finance, service etc) person in this dealership is arrogant, never talk to people politely.
The whole buying experience was very intimidating. The sales guy doesn't know anything about the car nor features available in the vehicle. I asked him the following questions and here is the answers:
Q1. I test drove a van and during negotiations I asked if I can select a different model or color in the van segment.
Response: No. I should buy the van that I test drove and I should go with the same color of the test driven van, instead of my own choice of color. This is kinda forcing me to buy something that I don't want. As I said it was very intimidating.
Q2. I asked help to program my garage door opener and also question about Aux output in the audio system.
Response: The sales guy said he will help me, then when I asked him to program he started reading the manual and finally he said he has not seen a garage door remote, so that he cannot program it. Regarding the playing songs from my ipod/iphone on the audio system, there was a Error code in the radio and this sales guy says he has no clue about it and I am on my own to resolve it. He cannot help.
When I got the van, they just gave me the keys and said the car is somewhere in the parking lot. They never walked through the vehicle, never explained any features in the car (for which I had to read through the manual and learn about the features), there was no proper hand off of the vehicle. The price quoted was horribly expensive, never explained to me about the break-up of price etc.
Finance department is not transparent in their dealing, always twist numbers while presenting to customers and they do not explain any numbers properly. They run my credit report without even asking me about it (even though I had my own finance). When I asked them to give my credit report, they denied very rudely. The charge for my credit report is already included in the $299 that is charged in the name of doc fee. I was hoping to get a copy of credit report.
Then I have been calling this finance department for last 2 days and left couple of voicemail. The reason for my call is that you have charged me extra for the registration of my vehicle, I want my money (extra amount taken from me) back. The other reason that I called is to check the status of my refund for the extended warranty that I had on my traded vehicle, but NO RESPONSE so far. So I called the Toyota Extra Care department and they told me that you guys have not contacted them to cancel my existing extended warranty so that I could get my refund.
If this is the kind of service that you offer for a repeat customer then I don't know what to say, but I have started spreading the word among my known contacts to not to go to this dealership, hence I AM NO RECOMMENDING ANYONE to this place.