Recently bought a jeep renegade and the transmission was slamming into gear... I brought my car here on a Monday and was given a rental. 9 days later I receive a call stating my transmission was fixed (5th time) and was also given the knews there was an accident. The accident according to Carl it was just the bumper and it will be fixed no problem. Husband and I decided we would like to see the damage and was before they sent it to a body shop. Upon arrival we were greeted by Dana who was very rude and just irritated by customers. He took us to the back where my car was and the bumper, wheel well, and quarter panel were all damaged. I told them that I was not happy that I am being lied to about the damage where they sent me to Kirk. Kirk was in the following morning and was very unaware of how or where this accident took place or by who. I told him what my assumption of how it happened to which he responded... Oh no your car was parked and someone hit it. But 5 minutes ago he said he had no idea how it happened? Wow. After a convo with Kirk I told him I now have concerns about the renegade and that I might want to get a different car that I did not crash he said he would do his best to help. Today I go in to speak to Jason the financial portion, where he says that our car isn't worth much (maybe because the accident they had with my car) and that we would be paying the same price for a used car with no compensation or remorse for what happened. According to him I am to feel bad for his employee who makes only $11 an hour and doesn't want to make an incident report for fear he will lose his job.Give him a raise then! In addition, he also asks me if I had seen the space they have for the cars out back? Its so small he says. So that's an ok excuse for people to damage my car? It makes it my fault for their tiny space and lack of budget for the employees? Anyhow, the biggest part... Don't call your insurance because they will report it to dmv and it will make the car less in value... Does that sound legal? Selling used cars with damage without telling the next person who buys it that it is in a car crash? It is damaged? If I have the chance it would be no stars for this place. Holt ave car dealers are more honest.
I Recommend This Dealer:
kirk irvine, jason the financial manger
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