Jeep of DuPage

Reason for Visit: Service

I recommend this dealer: No

My Review of Jeep of DuPage:
Don't bother for service at this place. They'll give you the world if you buy a car here, just like any other dealership...but the service you expect will not be found here. A good percentage of revenue comes from service...and this place will rob you!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jeep of DuPage:
Brought my Jeep in for service. First they argued that my warranty was expired when in fact it wasn't. When I went to pick up the jeep I noticed the bumper had a tear in it. After calling them to let them know they directed me to take it to the bodyshop for an estimate, leading me to believe they were going to take care of the situation. Well, no such luck. Lou from the service dept informed me this was not something they were going to assume responibility for. I then Spoke with the service manager Mark Rupprrecht who said the decision was based on the fact that he had asked his techs, porters and car wash hands if they had done the damage. What do you think they said? Of course no one in the shop had anything to do with the damage. How ironic. I then decided to take the matter to the general manager Andy Davis. After speaking with Andy I figured the matter was then in capable hands. Again no such luck. His decision to not pay for the damages were just as idiotic as the service managers. The only difference was that he said he actually called the body shop that wrote the estimate and they said someone had hit the jeep and because of the cold it actually would have caused the tear that had happened, unfortunately for me they dont cover damage that is caused in their lot from someone hitting the vehicle even though it is parked in a section where they stage their service vehicles for repairs. In any event I believe this dealership has some of the worst managementi have ever seen. This of course is passed on down to the employees who argue with you about situations the have no clue about. Terrible Terrible experience with this dealer. And to think my hard earned money went into the pockets of these crooks makes me sick.

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