I stopped in to look at a used Terrain they had in stock. The car was exactly what I was looking for and I am completely satisfied with the car. However the experience was horrible. After I told my salesman Trevor that I was interested in the car, he went to talk to his manager to come up with a price. He came back and the monthly payment was more than I was able to pay. So after I told him what I was able to pay he went to the manager and came back to me 3 more times barely making a dent each time. I was also trading in a car that he told me was only worth $1000 originally but then changed it to $1500 and I was putting down 1/3 of the cost of the vehicle I planned to purchase. Finally I told him I had to leave because I had another obligation and I had already been there for 2 hours and he could call me the next day. Then the manager came out and stopped me and said "If I can get you the monthly payment that you are wanting will you buy it", and somehow magically they were able to give me the payment I wanted after an hour of hassling me. On top of that when I first arrived he told me about the MotorTrend Certified Vehicle Program they offer and I asked him if it was included in the price of the car, only to find out later they want to charge you an extra $2500. And each time he came back with a new price he tried to talk me into adding the program on after I told him the first time I didn't want it. Also when I test drove the car it had rubber floor mats in it, and after they "detailed" it for me, they disappeared. And the XM radio was suppose to have a 3 month trial and it turned off after a week. Honestly I will never buy a car from there again, and I will not recommend them to anyone. I think it may be Jeff Schmitt in general because I bought a car from Serra Chevrolet in 2010, and had a great experience, and then Jeff Schmitt bought them out and I took the car back for a couple issues under warranty and had a horrible experience with their service department.
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