Jeff Sikes Mazda

Reason for Visit: Service

I recommend this dealer: No

My Review of Jeff Sikes Mazda:
Just an overall sorry customer service attitude. We have tried to contact Jeff Sikes Mazda Service department for over two weeks to have warranty work performed on our 2005 Tribute. If we are ever lucky enough to talk to a real person in the service department they tell us they will call us back usually within one or two days, they have yet to honor any of their promises to return our phone calls for over two weeks. We usually wait about three days and tryto call them back; always getting the same run around. The first time we took our car to their service department, we tried to leave the key in their over night drop box, but someone had broken the drop box from it's post the day before. We had made arrangements to drop off the Tribute the previous night for the 7:30 AM appointment, they told us to use the drop box. When I brought the key back. The Service Dept Manager told me he knew the box was broken, when he told me to use it, but he didn't have enough customer service attitude to make alternate provisions, like use the Jeff Sikes Drop box next door at the VW dealership. We had to drive completely across town at rush hour the next morning to meet our scheduled appointment time. Really poor customer service attitude, especially now that I know there were alternate solutions available. The funny thing is that while we were searching for the missing drop box, a man came over to ask if he could help us. I saw the man look at us when we drove to the service driveway. The man offered to hold the key, but I didn't know who he was and he never offered to introduce himself. By then I was too frustrated to even think about accepting help from a strange man. I found out later HE WAS Jeff Sikes. He obviously didn't wannt to introduce himself especially when he saw how frustrated frustrated we were after looking for the drop box for about 30 minutes because of the the poor customer service of HIS dealership. By the way the Leeman Ferry address listed for this dealer is no longer correct.

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