Jeff Smith Nissan

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Jeff Smith Nissan:
We are repeat buyers here. Sales Staff are honest, work out the best price, and great to work with! A+

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Jeff Smith Nissan:
excellent service and beautiful dealership

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Jeff Smith Nissan:
feels like family

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jeff Smith Nissan:
ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!!!! God forbid you have any concerns after you buy the car. They basically tell you that you are SOL. Peter one of the sales manager was rude, unprofessional, and he only reflects the rest of the service I received there. I am currently trying to get in touch with the Generals sales manager and of course he is not available. His name is Kip Rice. I will pursue my issues further until I get some type of resolve. They will avoid you at all cost. I am in the USAF and you can rest assured that I will pass on the type of care I received to all of my new Airman as well as peers and supervisor alike!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jeff Smith Nissan:
HORRIBLE experience!! We bought a used car from them. First, it took 4 hours to do the paperwork that should've only taken an hour. Then we were told the car would be ready for pick up 3 hours later. Went back (30 min drive) and it was not ready!! Then, we were told that it would be the next day at 1 and they would deliver it. At 2, I called to complain. The guy said he was leaving right then. At 4, I called again and spoke to the manager and found out that they had not left! Finally, at 5:00 they car was delivered. They used every excuse in the book to explain the delay. When we got the car, it wasn't even detailed well! It looked like it hadn't even been washed. They do have high interest rates and awful deals. DO NOT GO THERE!!! I will definitely never go back.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jeff Smith Nissan:
Service before the sale was fine, but after the sale is absolutley awful. They will not follow throgh on what they said they would do or even so much as return a phone call. They are all great before you buy but after you do don't think they are going to take care of you. I like the car but I was ripped off on the price and the customer service was horrible. Strongly recommend going to ANY other dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jeff Smith Nissan:
Bought a new vehicle last year. Didn't get the best deal, but was so tired just signed the papers. I had very good credit, yet after the purchase I noticed they went with a finance company with a HIGH interest rate. (My credit union was surprised at what the rate was because of my good credit, when I refinanced with them for much less.) Went back for a second vehicle a few months later, ended up with junk that I had to give away two months later. It isn't the salespeople so much, they seemed to be so stressed and tried hard to please, but the "finance manager" had a hard time with even a $50 dollar discount. The second vehicle was filthy and I was promised it would be cleaned. However, when I went to pick it up, I was told that if I wanted the carpet clean I should buy new carpet (not by the salesperson, but the service department). I made a previous purchase at another dealership for a vehicle costing half the price and when they presented the car at pick up it was SPOTLESS, showroom quality just as if it were a brand new purchase. Disappointed, Jeff Smith did not CARE (regardless of his motto). I feel a little sorry for the salespeople (which is why I bought the second vehicle)...hard to explain, but they don't seem to be treated very well and are pushed more noticibly than those at other dealerships (that I noticed, anyway).
The cars I've looked at have been priced higher than at other places and be careful of the internet pricing, as it can be off the actual price by as much as 8k (typo or lure?)
I just didn't feel that I was treated as a valued customer or that it mattered if I returned for a future purchase. I am not difficult to please, not demanding or even a haggler over price, usually pay pretty much what they're asking, but I just felt that I didn't get a good deal either time. It's now time to by my daughter a vehicle and will not consider Jeff Smith Nissan for the sale.

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