We stopped by Wyler Jeep to look into a Jeep Wrangler. Brian Steenhoek was the salesman we spoke with and from the beginning it was not a pleasant experience.
1. He insisted on going on the test drive with us. Really? No other dealer does that anymore - it's not 1980.
2. When we were trying to negotiate the price we would pay for the Jeep we were looking at (a 2015 Jeep Wrangler Unlimited Rubicon), we asked what their bottom line price was. Before he would even give us a number he insisted on getting all of our personal information in the computer. I asked why that was needed just to talk about the price. "Well, if you decide to purchase the vehicle, we will already have all of your information." That is not a good reason but we were interested in the Jeep and that seemed to be the only way he would talk about the price. So, after he got all of our information, he stepped away to talk with his Sales Manager, another bad sign. He came back with an inflated price (the Jeep was on the lot for $38K at the time). His paper had $40K written down and crossed out (like that was the current price of the Jeep) and he had $38K (the current price of the Jeep) written down like that was his attempt to give us a "good deal". When we pointed out that the $38K price was the current price he completely ignored us.
Then, the best part, he suggested a payment of $1,550/month for 36 months! Really? I'm sure some of you actually pay that much but to assume someone would want to pay that is crazy. When I laughed at the payment amount, he looked at me like I was the crazy one! He also added in a bunch of other things, extra warranty, other insurance that isn't necessary, etc.
So, after pointing out all of the problems so far, he had us go talk to the Service Manager, I think his name was Jeremy. His attitude was no better. He was very aloof and frankly acted like he couldn't care less if we bought a vehicle or not. Ok, no problem, you aren't the only Jeep dealer in town.
It was an overall frustrating experience.
Do yourself a favor and skip this dealership. They are nothing like they were when it was Kidd Dodge. The folks at Kidd were always easy to deal with and didn't play games.
Oh, by the way, we ended up buying a new Jeep Wrangler Unlimited from Jake Sweeney in Tri-County - it was a MUCH better experience - straightforward and NO GAMES!
EDIT: Don't bother calling the dealership back to discuss your review. Gary Spoon didn't even know I was asked to call him. Although he did express a little concern over a couple of the things that happened, he spent most of the conversation negating how we felt about the experience and defending their business practices. Overall, calling him made me feel worse and I would have been better off not even calling them back. I finally told him we needed to agree to disagree and leave it at that.
Also, he spoke over me the entire time, wouldn't let me explain things and then hung up on me. Nice customer service!
I Recommend This Dealer:
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