Jeff Wyler Florence Buick GMC
Florence, KY
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561 Reviews of Jeff Wyler Florence Buick GMC
My experience with this dealership and Chad individually was very good. He worked with me to find the car I wanted. I will return here for my next vehicle. was very good. He worked with me to find the car I wanted. I will return here for my next vehicle. More
I would have given a perfect 5 across the board if the part fixed, an HVAC resistor pack, would have been in stock. While I understand that every part can't certainly be stocked, I believe this part is f part fixed, an HVAC resistor pack, would have been in stock. While I understand that every part can't certainly be stocked, I believe this part is fairly prone to failure in all cars after about 5 or 6 years. This forced the car to be in the shop overnight, causing some inconvenience for our family. Otherwise, my experience at Jeff Wyler Buick GMC was excellent. More
I want to thank you for an excellent experience! Good job to all the associates from the office staff to the sales staff and to the auto repair shop! job to all the associates from the office staff to the sales staff and to the auto repair shop! More
Worst customer service I've ever experienced. I took my '08 Silverado to them for warranty work and they "claimed" GM denied the work. The issue stems from an after market exhaust system that was installe '08 Silverado to them for warranty work and they "claimed" GM denied the work. The issue stems from an after market exhaust system that was installed on the truck. They claim it "modified" the system, therefore my powertrain warranty is now void. If you experience this issue do some research on the magnuson-moss act of 1975. It specifically states that the installation of after-market parts cannot in itself void a manufacturer's warranty. I fully believe GM has instructed all dealerships to look for anything possible to so warranty items can be declined. Additionally I believe the dealership could have worked with GM to satisfactorily resolve my issue, however they told me "too bad, it's not our problem". This experience has led us to think twice concerning any future car purchases from GM or this dealership. More
Roger quickly responded to the needs of our family! We were pleased to find the great service my family has always received from Jeff Wyler. There was a great selection of vehicles to choose from and Rog were pleased to find the great service my family has always received from Jeff Wyler. There was a great selection of vehicles to choose from and Roger was able to help us get into the best one for our family! We came in not sure if we could afford a vehicle in this down economy and left reassured with keys to our family vehicle, a warranty and a tank of Gas! Very quality customer service! Thank you! More
Everyone is super friendly. Scott got our vehicle in for service very quickly. Called promptly with a repair estimate and recommendations. Even had the vehicle finished shortly after the repair was approv service very quickly. Called promptly with a repair estimate and recommendations. Even had the vehicle finished shortly after the repair was approved. Called when the van was ready to picked up, and again Scott was very friendly and helpful. Would recommend to everyone! More
The air conditioning went out on a very hot afternoon. I called and we had a loaner within 30 minutes and dropped the car off. As I had an extended warrantee cost was not an issue. The repair was done the n called and we had a loaner within 30 minutes and dropped the car off. As I had an extended warrantee cost was not an issue. The repair was done the next day and the return switch was very easy also.A good experience More
I called that morning about getting my car serviced that day and they got it in and serviced my car at 2pm and I was there for about a hour. day and they got it in and serviced my car at 2pm and I was there for about a hour. More
I brought my 2010 Enclave in because of trancmission concerns. John Chadwell in the service department listened very closely as I explained that I had a downshifting problem under certain road condition concerns. John Chadwell in the service department listened very closely as I explained that I had a downshifting problem under certain road conditions. He asked a service tech to drive my vehicle taking me along. We were not able to duplicate the road coditions or the problem (problem occured in the mountians of West Virginia). Back at the dearlership a reflash was found and downloaded. Joe Dudley More