Read Reviews Jeremy Franklin Suzuki of Kansas City

Jeremy Franklin Suzuki of Kansas City

Jeremy Franklin Suzuki of Kansas City

6300 East 87th Street
Kansas City, Missouri 64138

Sales: (888) 524-8042
Service: (888) 781-0124
Parts: (888) 446-1248

Jeremy Franklin Suzuki of Kansas City
Manufacturer: Suzuki

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  • Customer Service:

    4.7

  • Quality of Work:

    4.6

  • Friendliness:

    4.7

  • Overall Experience:

    4.7

  • Pricing:

    4.3

24-Month Rating

based on 52 reviews

4.6

4.6 out of 5

153 lifetime reviews

Jeremy Franklin Suzuki of Kansas City
JeremyFranklinSuzuki

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Certified: Jeremy Franklin Suzuki of Kansas City

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Jeremy Franklin Suzuki of Kansas City has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Jeremy Franklin Suzuki of Kansas City
Jeremy Franklin Suzuki, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Suzuki is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase.

Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership.

Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve."

Jeremy Franklin Suzuki recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget.

Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right."

Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505.

At Jeremy Franklin Suzuki we pledge to operate this business in accordance with the highest standards of ethical conduct.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:30 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:30 AM - 3:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free Loaner Cars
Cable TV Free WiFi
Customer Lounge Area Instant Financing
Drive-In Service Laptop Computers
Express Service Parts Store
Free Coffee Television
Free Drinks Vending Machines

JohnCorcione
5/23/2013 4:00:01 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jesse Hardin

  • Customer Service:

    5

  • Quality of Work:

    4

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.6

My Review Of Jeremy Franklin Suzuki of Kansas City:

I bought my Suzuki Kizashi Sport SLS from Jeremy Franklin Suzuki. I was a little apprehensive on this purchase but i needed a vehicle that would be a little bit less in car payments, I never would have imagined buying a Suzuki. But they were able to satisfy my concerns and questions about servicing the Kizashi.

Jesse and Hector understood my situation and made the sales process VERY easy. I had a very good experience with this group. Great Bunch of guys, I will be buying a second car and I definitely will be going back to them for their GREAT customer service!!

Thanks again Jesse for making it a great buying experience.
John Corcione

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FatMomma8946
5/21/2013 8:52:32 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sheik O.

  • Customer Service:

    N/A

  • Quality of Work:

    5

  • Friendliness:

    N/A

  • Overall Experience:

    N/A

  • Pricing:

    N/A

  • Overall Score:

    5.0

My Review Of Jeremy Franklin Suzuki of Kansas City:

When I explained my car situation to Sheik and what happened with the last car he couldn't believe it and promised to have me in a new car and he did and I thank him so much, he turned my upside down situation in to a pleasant one. Need i remind you all that i am only 20 and got a new car. I MOST DEF WILL BE REFERRING PEOPLE TO THIS CAR LOT IN THE NEAR FUTURE.

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justjess09
5/16/2013 12:50:57 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Deon

  • Customer Service:

    5

  • Quality of Work:

    4

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.6

My Review Of Jeremy Franklin Suzuki of Kansas City:

The entire car buying process can be a scary one. But EVERYONE at Jeremy Franklin made it SO enjoyable! It was quick and painless. Everyone is SO friendly and helpful!!

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br00k2013
4/4/2013 4:46:28 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joshua Espino

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    3

  • Overall Score:

    4.6

My Review Of Jeremy Franklin Suzuki of Kansas City:

My experience with Jeremy Franklin in KCMO I received the best customer satisfaction from the staff at Jeremy Franklin. From the moment I pulled in the drive way I was greeted by my cousin Deon Willis and he introduce me to Joshua. Both of these men were very professional and I felt really comfortable with them and the knowledge they had with Jeremy Franklin. I was approved for a 2006 Ford Explorer and now I have shared this experience with my sisters which will be coming down this week end to buy them a new vehicle. Thanks Jeremy Franklin and your wonderful staff Jacq Kelley

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DavidGriffiths
3/30/2013 12:43:07 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jesse Hardin

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Jeremy Franklin Suzuki of Kansas City:

Excellent sales staff and very professional. Surpassed my expectations and Jesse went out of his way to get me in the vehicle I wanted. I will definitely be coming back for my next vehicle purchase and will send anybody I know his way.

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russelc
3/29/2013 11:42:21 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joshua Espinosa

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Jeremy Franklin Suzuki of Kansas City:

Joshua made buying a car a great experience.. Incredible salesman and i would recommend him to anyone.. The dealership and other salesmen were awesome as well

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lhuggins
3/23/2013 1:56:42 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shiek Obaya

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Jeremy Franklin Suzuki of Kansas City:

I purchased a 2010 Dodge Avenger. The car is amazing with very low miles. The service I received has been impeccable. I woulh highly recommend this paticular dealership to anyone looking to purchase a new or used vehicle without hesitation.

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twebb1
3/22/2013 9:25:21 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
TJ CLARK

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Jeremy Franklin Suzuki of Kansas City:

Tj is the best sales associate ever. To sum it up. When i walked in the door i was sad and depressed and when i walked out i felt like i didn't have a worry on the world! TJ is off the chain

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modzeeoh
3/6/2013 8:41:52 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Danny Martinez

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Jeremy Franklin Suzuki of Kansas City:

We were approached with friendly conversation, we felt in charge of the sale instead of being pushed around, we got to look at the vehicle and test drive without being quized about finances first, it was just overall a wonderful experience. We felt like family. We are recommending them to anyone and everyone and will continue to make our vehicle purchases from jeremy franklin suzuki.

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mslady38
2/20/2013 11:23:04 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Hector Espinosa & Chris

  • Customer Service:

    1

  • Quality of Work:

    2

  • Friendliness:

    1

  • Overall Experience:

    1

  • Pricing:

    2

  • Overall Score:

    1.4

My Review Of Jeremy Franklin Suzuki of Kansas City:

I went to the dealership to purchase a used vehicle. The car that I purchased is a nice vehicle, but it is out of my price range as far as payments. I contacted the dealership to find out who the lender was to cancel the loan and was advised by the manager that there was no way that he was letting me out of the deal and would nit give me the lender's name. He told me that it was one company but when I contacted them to cancel the loan, they said that they did not approve a loan for me.The dealership intentionally gave me the wrong info so that they could not get the loan cancelled. I was not even given copies of my documentation to verify that the loan was actually approved. I don't believe that the loan has been approved and they are shopping my loan around hoping to get an approval from someone, meanwhile they are holding the vehicle that I am trading in trying to list it on their website when it has not been paid off yet. I have never had such bad customer service in my life and I would not recommend this dealership to anyone, no matter what their credit situation may be. They will rip you off. I feel that if you cannot produce a valid lender, then you should cancel the deal and return my vehicle.

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Response From: Jeremy Franklin Suzuki of Kansas City
Added: 3/6/2013 2:35:35 PM

Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service. However, based on your Dealer Rater review, you did not share that experience.

Ms. Michelle D. Myers purchased a 2008 Lincoln Navigator. On two separate occasions, prior to her purchase, Ms. Myers came in to our dealership to review all documentation, plus her financial obligation and had many days to make her final decision before moving forward with her final purchase.

Unfortunately, Ms. Myers statement as she describes it is inaccurate. After her purchase to which she signed and agreed to all obligations and liabilities, Ms. Myers was very pleased and happy with her purchase. In as such, we will quote the positive review Ms. Meyers gratefully gave of our services.

Review as quoted by Ms. Myers:

“The salesman, Jesse, was very knowledge in the vehicles on the lot. He got me into a vehicle that I wanted & was affordable for me. I would recommend him to friends.” (Original copy on file.)

Ms. Myers was provided all legal documents and information pertaining to her purchase prior to leaving our dealership as it is customary.

It is unfortunate that when Ms. Myers attempted to purchase a different vehicle at a different dealership after having already purchased from us, that she returned to our dealership with the sales representative from the other dealership demanding us to stop the transaction that was completed approximately 7 – 10 days earlier.

When we explained to Ms. Meyers that was no longer an option as she had signed and agreed to a legal contract, she became upset and thus prompting this unfair review.

That is very disappointing to us, as it is in our best interest that we excel above and beyond to do our utmost best in assisting all our customers with excellence and professionalism. We find it difficult that we are unable to accommodate and be of assistance to Ms. Myers. We wish her the best of endeavors.

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