Jerry Ulm Dodge Chrysler Jeep

Jerry Ulm Dodge Chrysler Jeep
2966 North Dale Mabry Highway
Tampa, Florida 33607
(813) 872-6645

Manufacturers: Chrysler, Dodge, Jeep


Most Reviewed Employees
Felix Ramirez Felix Ramirez
Finance Manager
Brian Johnson Brian Johnson
Salesperson
John Wieland John Wieland
Salesperson
Dennis Hill Dennis Hill
Salesperson
Jordi Prat Jordi Prat
Internet Sales
Dennis Sorbie Dennis Sorbie
Salesperson
Darren Lane Darren Lane
Salesperson
Gordon Begley Gordon Begley
New Car Sales Manager
Emilio Rodriguez Emilio Rodriguez
Salesperson
Jeff Horn Jeff Horn
Salesperson
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Express Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 11:00 AM - 6:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
68 Reviews
Jerry Ulm Dodge Chrysler Jeep

Overall Score: 5 Star Rating4.7



About Jerry Ulm Dodge Chrysler Jeep
Certified: Jerry Ulm Dodge Chrysler Jeep
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Jerry Ulm Dodge Chrysler Jeep has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



jennjenn
5/14/2012 4:59:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Wieland

My Review of Jerry Ulm Dodge Chrysler Jeep:
John treated us like family! He came in early to meet us and stayed by our side until the whole deal was done. John took extra time to go over all the features of our new car and made us feel like he was happy to do so. It felt like he never wanted us to leave :-) When we asked why everybody was so happy and nice that worked at the dealership, John stated because the Owner of the Company is that way and that they are trained to be very ethical at this dealership...no aggresisve approaches tolerated. Me and my boyfriend bought cars from John on the same day, just because the service there was so amazing. I will never buy a car from any other dealership because I truly feel this dealership has the best interest of the buyer.

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broulstone
5/14/2012 9:35:14 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dennis Sorbie

My Review of Jerry Ulm Dodge Chrysler Jeep:
I wanted to take a moment to tell you about the pleasant and enjoyable experience I had purchasing my new Wrangler Unlimited thru Dennis at your dealership. From the moment that I walked onto your lot, to trading-in my prior vehicle, to custom ordering my Jeep, to taking delivery I truly enjoyed how professionally I was treated through the entire process. When the world of car buying has become so impersonal due to the internet (I own a technology company so it's a world I embrace) it's really nice to be able to walk into a dealership and have a positive end-to-end experience. I've owned lots of luxury sedans and SUVs over the years and I can tell you that none of them are as enjoyable to drive and put as big a smile on my face as my new Jeep and my kids think it's the coolest vehicle I've ever owned. I absolutely love my Jeep and I appreciate you making the car buying experience enjoyable.

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The Lone Ranger
5/11/2012 3:55:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tracy Scruggs

My Review of Jerry Ulm Dodge Chrysler Jeep:
My wife and I have been Chrysler/Dodge owners since 1993. We own two currently. We have been customers of the Jerry Ulm Service Department for almost that entire time. We come back because we have always had very good, friendly service. We even have our children bring their cars here. We are old enough and experienced enough to know good service when we see it, and we have always been very pleased with the service ay Jerry Ulm.

I would also like to compliment Tracy Scruggs, Service Advisor, for her ever-professional manner. She is very knowledgeable about each vehicle and she always stays on top of our service requests. I would be remiss to not compliment the quality of the work performed by the technicians, and I have also noted the efforts made to keep our cars clean during repairs. I particularly noted the steering wheel protectors and thought they were a nice touch. We will be back for service and for future purchases. Thanks.

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gmsmith
4/12/2012 10:18:07 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Horn, Jordi Prat

My Review of Jerry Ulm Dodge Chrysler Jeep:
When Jordi Prat contacted me by phone after I had visited the web site, I was pleased with his patience and courtesy. He seemed to really understand my needs for a family safe vehicle. At the time of purchase I had no running vehicle. He let me know they could send someone out with the vehicle for me to look at. Within a few hours Jeff Horn Pulls up in my driveway with a 2008 Chrysler town and country van. He showed me the paper work and went over some of the great features of the van. We went for a test drive and were off. He was polite friendly and encouraged me to ask questions. I was a little overwhelmed with emotion because it is such a beautiful van. He left with some paper work he needed from me. He sent someone within the hour to pick up my 1999 Ford Explorer for a trade in. Later that evening he offered to come and pick me up and take me to the dealership to finish the paper work. John Chiappone helped me through the enormous mount of paperwork. It was late evening and he was so patient with me. One of the most important asset was with all of them letting me know If I have any questions or concerns to feel free to call or come in and they would be willing to answer any questions or help in anyway. Thank all of you very much. God bless you all with peace and prosperity. Gayle Smith

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PMWiseman
4/8/2012 8:04:26 AM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Bob Potter

My Review of Jerry Ulm Dodge Chrysler Jeep:
Hard to give a good rating for this dealership which is unfortunate given that I have spent over 7K in their service department on my two in the past 7 years. I have been working with several dealers throughout the state and informed all of them that I was trying to work the very best deal possible. I told all of them I have access to Black Book and Mannheim in addition to AAA and USAA carbuying services. I knew invoice price, employee price, when the vehicles were ordered, and the amount of hold back. Therefore, I would not be taken advantage of. Seems an educated consumer is their biggest fear. Although initial correspondence and follow-up was very good, the tone changed when I told them I had been working on a better deal with another dealership. I think they bristled when I said the dealer installed options were ridiculously overpriced ($900 for custom window tint, bedliner, nitrogen filled tires, door edge guards and pinstripe = approx 150% markup-- seriously?!) I had lamented on the fact that a different dealership was ridiculous in their offer for our trade, the reply from this dealership was "Obviously you have a understanding of the car business, you also realize we are not a non-profit organization". (I still have the email). I bought elsewhere and can no longer in good conscious use this dealership for service.

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Response from: Jerry Ulm Dodge Chrysler Jeep
Added: 4/11/2012 12:21:13 PM
Sir,

I am sorry you felt the need to give us a negative review. We have been in business for over 21 years, and have been able to remain in business for so long and through the economic downturn by being honest and straightforward. We are not afraid of intelligent and informed consumers, in fact we welcome them. We do however feel there is a difference between an informed consumer and a customer who is not willing to let us, a business, make a reasonable and fair profit for the products and services we provide.

Our pricing is very aggressive, and had to be to help us remain the 3rd largest volume dealer on the west coast of Florida. I hope you will not truly discontinue the use of our service department, as i'm sure you've seen over the years you have serviced with us the excellent service we provide.

av1611
4/2/2012 1:06:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Darren Lane, Felix Ramirez

My Review of Jerry Ulm Dodge Chrysler Jeep:
Darren Lane and Felix Ramirez were both very courteous and helpful with us as we purchased a 2012 Longhorn Laramie Dodge Truck. We would recommend Mr. Lane to anyone.

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scottish64
3/19/2012 10:41:11 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Gordon Begley, Mike Gero, Felix Ramirez

My Review of Jerry Ulm Dodge Chrysler Jeep:
Yesterday I visit this dealer for the first time - I was 100% sure of what I wanted in my next car - salesman Mike Gero really nice young men convinced me and we were decided to close a deal. I didn't had an opportunity to test drive the GC because I have done it already. While in the office of Felix Ramirez (who is one of the best manager and should be running the place) advice to test drive it before finishing the papework - I went ahead and while driving we realize that something was wrong with the ignition - of course I said I'm not getting this vehicle - immediately after I said that one of your SM Gordon Begley made a really nasty gesture "ok she can go and literally push me out of the dealer" That's not the way you do business and especially with a women - I really recommend you guys sent this guy Gordon Begley to take some C.Service or manners class before he continue damaging your dealers reputation. It will be impossible for anybody wanting to buy a car that's is showing problems already. This AM I received a call from the other SM Jorge Roldan and was a different story. Gordon Begley you might be a SM but you have no class - you have a long way to go... treat with people with respect.

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Response from: Jerry Ulm Dodge Chrysler Jeep
Added: 4/11/2012 12:24:53 PM
Ma'am,

I'm sorry your initial experience was unpleasant. I am glad we were able to get back in touch with you and eventually find you the right vehicle to fit your needs. I hope you were happy with the service you received from Jorge and Mike and will come back and see us for maintenance!

Response from: scottish64
Added: 4/11/2012 2:09:31 PM
After the initial horrible experience I had with this dealer and the SM Gordon Begley - things changed. As I mentioned on my original review after the incident the other SM Jorge Robles contacted me and thanks to his managerial and human skills I closed a deal on 3/28/12. WHAT A DIFFERENCE... thanks to him I can write a different review... Jorge you should be an example of leadership... your patience and the way you treated me was so good and help changed my opinion only about the dealer not about other management... If I would recommend any of my friends and family I would definitely would recommend to speak and deal with Jorge... Thanks for everything you did for me and for the good experience.... other management should learn from you!

Cheshier
3/18/2012 6:30:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dennis Hill, Felix Ramirez

My Review of Jerry Ulm Dodge Chrysler Jeep:
I don't know what to say other than this is by far the BEST car buying experience my wife and I have ever encountered. We went to Jerry Ulm "just to look" :) at a Jeep Wrangler for my wife. In less than 3 hours we got exactly what we were looking for at an exceptional price. Most dealerships will go back and forth at least 5 or 6 times to come up with a deal that is usually less than satisfactory for the customer. Well let me tell you - Jerry Ulm Dodge, Chrysler, Jeep was just the opposite. The sales manager, George Roldan gave us an offer, we countered, and within 20 minutes he accepted our counter-offer and we were pulling off the lot with our very first brand new car. Thanks again to the sales manager, George; our Sales consultant, Dennis Hill; and the finance/business manager, Felix Ramirez for a great car buying experience. We will definately be passing the word to all of our friends and family and when we need to "just look" at another car - it will be at Jerry Ulm!!!

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Linda Dingman
3/13/2012 12:25:37 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Several salesman, office staff - none are competant

My Review of Jerry Ulm Dodge Chrysler Jeep:
The first time we stopped to look at new cars about 7 salesman stood outside doing nothing. We walked around the car lot and not one of them offered to help us. Unfortunately, my husband went back and did in fact purchase a new Jeep Overland. That was only 2 weeks ago and since that time the salesman didn't know what an MSO was, they didn't have the knowledge to register it in our home state and then trying to get it pin striped was a complete fiasco. They told us to come on Thursday, no appointment needed. Guess what the person who comes in to do that work does NOT come on Thursday. Next come on Wednesday because he changed his day to Wednesday. Guess what - he does NOT come on Wednesday. So finally one salesman said I will make you an appointment for 9:30 next Tuesday. One more trip over and guess what - no one there. My husband has made several telephone calls and no one ever calls him back. They promise to call but they need to have customer service training that is for sure.
I would never recommend this dealership to anyone. I can guarantee one thing - my husband will not be buying another car there!!! I also have a call into Mr. Jerry Ulm and we shall see if he calls us back. Maybe the trouble starts at the top.

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fvn01
3/3/2012 8:50:02 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Silva

My Review of Jerry Ulm Dodge Chrysler Jeep:
Courteous, spent a great deal of time listening to our needs and getting the best possible price in purchasing our vehicle. Would refer others to dealership and salesman.

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