My Review Of Jerry's Leesburg Ford:
Where to start...
Well, first, the salesman... I went in knowing what I wanted, so the salesman thought that meant he did not have to pay any attention to me. While I was doing some paperwork, or waiting for people, the salesman would constantly walk away from us and even started working with other customers. No paperwork no nothing was done yet, and he just completely ignored my wife and I. Terrible.
When it came time to do the appraisal of my car, instead of putting the VIN in to kbb, the guy there tried to enter "all" of my options and show me the value. Unfortunately for them, I checked my car before I went in and saw the values myself. Their values were nearly 3 grand lower. Upon closer inspection by my wife, it was technically my car they looked up, minus the coupe and quite a few options. After putting them in, huge surprise, the price came up to what I had saw originally. Then, they tried giving me the fair value and said it was fair cause they came up from X amount of dollars. I said no you did not, you had the wrong car in there, you started right here. Anyway, eventually we got it worked out.
When it came time to sign the paperwork, it was lunchtime in the office and there was nobody to be found. I saw the pizza being carried in earlier. After waiting about 25 minutes, I asked someone what was going on. I was told they're coming out... After another 5 minutes, I asked again. This was the person I've been waiting for actually and said she'll be right with me. Great... Sorry to bother you. Take your time! The signing process was quick. I was promised all-weather floor mats and have a signed 'we owe you' and some other options. Floor mats were a no-show.
Well, it's been over 2 months since I purchased my vehicle and I still have no floor mats. The day I bought the vehicle, I was told someone will call me when they came in. After waiting nearly 2 weeks I called and asked where they were. I was told they're not in yet. Another week and no call and i ask again... Still nothing. Finally, October 31st, somebody emails me apologizing it has taken so long to get me my floor mats and he will make sure I am satisified. 3 days later, floor mats showed up to my door! Open them up and....! These are NOT all-weather floor mats. I email the man back and tell him they are not all-weather floor mats and he responds they have to be! That's what they ordered for me! So I took a picture and sent it to him showing him these are NOT all-weather! They are cloth! Welp... so we're at about 8 days ago and I'm told not to worry, he will get to the bottom of this. "I Promise" were his final words to me. So finally today, 8 days later, i just tell him not to bother.
I would caution everybody to stay far far away from this stealership. I would say "Make sure you get things you're promised in writing", but even that holds no merit to this company. Empty & broken promises. Don't bother. Move along.
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