My Review Of Jersey City Ford Lincoln Mercury:
I am very disappointed with the treatment I received at Jersey City Ford. The salesperson made false promises about everything he said. Until today, which is my third month into the lease, I did not get my second car key. I was promised to be walked through how to obtain new handicap plates for the new car and that also never happened. I was promised the day of the deal to get a remote car starter with my second key and that never happened. I was promised that the sales person was going to personally come to my house, which wasn't too far, to get oriented with the new car and its features and that also never happened. I traded in my old car with my handicap plates on the car and my belongings in it. I was informed to pick up my belongings along with my plates at another time because it was almost closing time and we were completely exhausted after our 3 hour deal. The salesperson assures me that he is still holding on to my plates in a text message, after a snowstorm that slowed us down for a few days, I keep trying and trying to get in touch with the salesperson with no success. Finally, I go to the manager at JC Ford, by the name of Bill and I demand my belongings, after making me wait for a half hour I am able to get my belongings but my handicap license plates were not on the car. Bill assures me that they are safe and that the salesperson is very reliable and there is nothing to worry about. I return to the dealership after still no success getting in touch with the salesperson. Surprisingly, Bill, the manager, tells me that his salesperson no longer is employed at JC Ford and that there is nothing he can do for me. He offered to make me a second key and refused to help me with my plates or anything else. I had to personally go to the DMV to complete paperwork for missing/stolen plates. Then go to the JC Police Dept. to file a report. The police advised me to have them meet me at the dealership to report that the dealership had stolen my plates. I am hesitant to call the police and make a scene but after no cooperation and a rude treatment from "Bill" again the following day, the manager and his superior who is sitting in the glass office refuses to speak to me in order to try to resolve this problem, I am left with no other option. I call the police who arrive at the scene and are furious with the treatment I am getting as a customer and the rude treatment they also got from Bill. They file a report and advise me to file a complaint in court that JC Ford had stolen my license plates. I am forced to go to court and file a complaint, meanwhile my whole new car experience has been ruined by JC FORD. I never thought I have to stand in court with the dealership I walked into and was welcomed with false and malicious conduct that I have to clean up. I like my car but I am sad to say that my experience with JC Ford forces me to hate everything about FORD.
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