I've used Cogdill as my factory service location for my Jeep and multiple Dodge Durangos since buying a home in Knoxville in 2004. They have serviced a 1997 Wrangler Sport, a 2001 Durango 4.7 SLT+, a 2006 Durango HEMI Limited, and now my 2012 Durango HEMI Citadel. On each one they have done excellent work and rarely, if ever, have had an issue that they haven't resolved in one visit.

Gary has always run a very professional Service Department under Roger Boatner's immediate direction. I have used John Adorante's service team olmost exclusively over the years and I am always happy with the job they do.

They do go the extra mile, as one day while I was out of town, my father, who was handicapped called me with a problem on his Grand Caravan. It was late in the day, but I called and spoke to Roger once I found out that John was off. Roger told me to have my father drive up and ask for him by name and he'd take care of his situation personally. My father called me back a couple of hours later to say that they had fit his van in just before they were closing up and got him back on the road.

Great bunch of guys.

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Horrible Service!! We took our Jeep in to have the heater core replaced. They said it would be a two day job. Five days later...still no car. When we did get it back (on the sixth day) there were hoses sticking out of the floor board, the dash wasn't snapped together properly and vents were broken. Our complaints were not taken serious by the manager. He accused us of doing the damage ourselves. A second look by another manager concluded it would have been impossible for us to do it seeing as we would have to take the entire dash apart to pull the hoses out. After another two days of repairs, they did not offer a single concession, rebate, oil change, NOTHING! They had the nerve to say that them fixing it was simply enough. We would not recommend this place to anyone!

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My wife and I have done business with Jim Cogdill Dodge for several years for service and parts. After the bad storms here in Tennessee in April, my 2010 Challenger SRT-8 was totaled, and my wife's 08 Ram 1500 Big Horn was heavily damaged. In spite of the damage, our salesman, John Taylor, worked with us to get new vehicles with very little money out of pocket. I would recommend Jim Cogdill Dodge and our salesman John Taylor to everyone looking for a vehicle.

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Excellent people to work with! Was a very simple process from the time I sent in my interest email to the time I signed the paperwork. Would recomend this dealer to friends and family.

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