Jim Cook Chevrolet BuickGMC

Skip this dealership and go elsewhere in Asheville/Morganton/Rutherfordton/Burnsville areas. As an out of state customer, I was interested in a cash $75k+ purchase because the truck I wante Asheville/Morganton/Rutherfordton/Burnsville areas. As an out of state customer, I was interested in a cash $75k+ purchase because the truck I wanted was in their inventory. The salesman was irritated that I had not read an email he sent with the final numbers on the evening that he emailed them to me. I told him that I reviewed them the next morning and had a couple of questions. I asked Mr. McNeely two questions about the accessories on the truck and whether the delivery fee could be waived. He immediately said, "you are just making this too hard and we either get this done today or we're going to have to move on." This was literally within three days of my first contact with the Sales Manager and my second conversation with McNeely. I was, and continue to be, dumbfounded. Business must be great for this dealership to treat a new customer this way that would have probably closed on the deal the next day and picked it up in the next few days (since they wouldn't waive the delivery fee). I live 200 miles away and work full time and have a family...not an unreasonable request. After thinking through it, my guess is another customer drove onto the lot and wanted the vehicle. Proves these folks (Sales and Management) have no integrity and are simply lazy. Please go elsewhere. Who knows what these people with no character will do to the next unsuspecting customer....just honest feedback folks! More

Great Experience I purchased a Toyota Corolla. From the time I stepped through the door of Jim Cook's I felt right at home with their welcoming atmosphere. The sales s I purchased a Toyota Corolla. From the time I stepped through the door of Jim Cook's I felt right at home with their welcoming atmosphere. The sales staff were helpful and proficient. Everything went smoothly with the sale and I love my new car. I would highly recommend them! More

Great Sales Team Our experience at Jim Cook's with Megan was enjoyable. She is proficient in her knowledge while being very personable. We purchased a 2017 Tahoe. Our experience at Jim Cook's with Megan was enjoyable. She is proficient in her knowledge while being very personable. We purchased a 2017 Tahoe. More

New purchase. Everything went smooth with my purchase. Sales staff were helpful and courteous. My vehicle was clean and ready to go in a timely manner. Overall I w Everything went smooth with my purchase. Sales staff were helpful and courteous. My vehicle was clean and ready to go in a timely manner. Overall I was well pleased with my overall experience. More

Awesome experience These guys were all awesome! Not only did they give me a great price on a new truck but they all were very friendly, professional, and knowledgable w These guys were all awesome! Not only did they give me a great price on a new truck but they all were very friendly, professional, and knowledgable without any high pressure tactics. The whole process of financing and signing went very fast and I was on my way in no time. Everyone I came in contact with from online, to sales to finance were very personable and nice. I will definitely use this dealership again! More

Great people to work with. I am very pleased with my new truck, the sales staff was great and worked with me to get me in what I wanted! Thanks! I am very pleased with my new truck, the sales staff was great and worked with me to get me in what I wanted! Thanks! More

Buick Envision Went in to look at a Buick Encore I saw online. Met Megan McKinney and drove the Encore. Encore was too small so I left and returned later in the da Went in to look at a Buick Encore I saw online. Met Megan McKinney and drove the Encore. Encore was too small so I left and returned later in the day. Saw the Envision on the showroom floor. Fell in love immediately. Megan was extremely professional, friendly and knew the Envision features. She was a great sales person without being pushy. Everyone at the dealership was friendly, polite and very professional. Would return without hesitation. More

HIGH COUNTRY ATTITUDE The sales staff were extremely nice and very professional They will take the time to answer your questions and try to solve any problems(if you have a The sales staff were extremely nice and very professional They will take the time to answer your questions and try to solve any problems(if you have any which I did not have) I would highly recommend them to anyone looking for a vehicle More

Purchase of New 2017 Denali Duramax My Sales Person was Gary McNeely, with assistance from Lea Hall. This is a friendly Dealership, starting with the owner, Steve Dirhold. Very welcomi My Sales Person was Gary McNeely, with assistance from Lea Hall. This is a friendly Dealership, starting with the owner, Steve Dirhold. Very welcoming, but not aggressive, which I appreciate very much. I prefer getting the information I need, without pressure tactics. Jim Cook Chevrolet delivered in every way. I would highly recommend this Dealership. More

oputstanding dealer sales representative, Gary McNeely was great in explaining all the things about the deal we made for our new car, very helpful, would recommen dealer sales representative, Gary McNeely was great in explaining all the things about the deal we made for our new car, very helpful, would recommend Gary to anyone that is looking for a vehical, please thank him for us. More