Walked into Jim Ellis Audi dealership to take a look at the car they had listed on their website. They still had it in the inventory so I took it for the test drive. I liked the car and told them that I want to trade my car and that I had to go back to work but for them to work on the numbers, send it back to me and I'll get back to them. I get the email at 3:10pm, I spoke to Chris at 3:31pm and told him that I will proceed with the credit application. At 3:35pm I get the email from Chris with the link for credit app. Took me 15-20 minutes to fill it out and Chris told me that they will have the numbers in an hour. I get a call from Chris at 4:48pm asking to come in put the deposit because some else is interested in the car and wants to buy it, I asked him for the numbers and told him that I can tell him over the phone if I agree to the numbers and then come in and pick up the car. At 5:30pm Chris called me back again and told me that his manager (Masud Wiggins) is really pushing him because someone else wants to buy the car and that I need to put the deposit, I told him that I don't understand what's the issue, they just need to give me the numbers and I will do it, I asked to speak to the manager but he said that he was on the phone and that he will call me back, which of course never happened, typical sales move and I wouldn't expect more from this terrible dealership anyway. So I get in my car and start driving to the dealership, Chris called me as I was pulling in,(5:53pm). I walk in and he told me the manager will come and talk to me, I'm sitting there for 5 minutes and nothing is happening, I stand up and go by the office, asked Chris to come out and asked him what's going on. He told me that the car is probably sold, I told him that I don't need to talk to the manager but need to know if it's sold or not, he goes back in check with Masud Wiggins (all this time I'm standing in front of manager's office that has glass window and he can see me but does not want to come out) and comes out telling me that the car is sold, I was so angry that I just turned around and walked out without saying anything. This is the worst dealership ever, please avoid it if you can and especially Masud Wiggins and his useless sales tactics.

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sales dept. told me they would put on some mud guard but time to do it they lied and said they never said such thing . never buy a a car from this dealer .the car cost me $60000.00 a q7 2013.,the mud guards was $300.00 is not the money but they lied. jay

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Although we haven't purchased yet, Jeremy helped us and answered all questions. Based on our experience made us want to buy from this dealership.

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Due to a communication error, we were unable to test drive a vehicle at the scheduled time. However, Rick went above and beyond to assist us and rectify the situation even though we were interested in one of the least expensive cars on the lot. He was more than kind, understanding and professional. I would recommend Rick to anyone considering purchasing a vehicle from Jim Ellis Audi. We would not hesitate to purchase a car from this dealer, and specifically from Rick, in the future.

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Everybody was very helpful and made me and my wife feel very “at home”. We have purchased/leased a number of cars from Jim Ellis over the past 15+ years, but even though it has been a few years since the last one, everybody at Jim Ellis made us feel like it was Yesterday. A special Thanks to Tracie Dean and Quintin Jagor, who was extremely helpful. It was also nice to see Chris in service that has been helping us with for years and it is comforting dealing with the same person. I like to mention that we like in Gwinnett County just north of Audi Gwinnett, but because of the great service and fantastic people at Jim Ellis Audi, we gladly drive the extra miles to purchase and service our Audies at Jim Ellis Audi.

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I truly enjoy the purchasing experience with Jim Ellis Audi. Your team does an extremely good job at customer service and it has brought me back again. Chris Ward

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We had a wonderful experience purchasing our vehicle at Jim Ellis with everyone involved, but especially with Neal Davis. He was very personable, polite, informative, and patient with us as we worked to narrow down the many different vehicle choices from various dealerships. He followed up with us regularly and answered all of our many questions. He is a real asset to your organization, and I will not hesitate to highly recommend your dealership and Neal to friends and family. I have to mention that I had two very serious strong contenders, the Q5 and a Land Rover Evoque. We drove both vehicles twice, but wanted to spend a bit more time with each vehicle (a test drive is just a taste). We asked both sales representatives if we could bring the vehicles home overnight, and Neal made the necessary arrangements, which allowed us to spend more time with the Q5, and ultimately sealed the deal. Bringing the vehicle home was not an option with Land Rover. When making a large purchase, one should be allowed more than a 10 minute test drive. Thank you for your understanding and flexibility!

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Your team and philosophy on the automobiles/features you choose to stock are both customer centric. Most appreciated! You know, they say, "It only costs a nickle more to go first class." The team apparently understands and lives by this expression. This is our second great experience buying from Jim Ellis, and we are ecstatic, because we could not have ordered a more perfect Q5. We could not have worked with a more accomodating staff. Wow! So what's the big deal, right? I mean, you just happened to have the cars that appeal to us and a courteous team...nothing special about that....unless the competition can't seem to pull it off, I'm thinking. Well that's our story, and we're sticking to it. The Jim Ellis team did just a little bit more, took a little bit more care in building a car that we screamed yes to, but that's not all. You went out of your way to ensure that this car was MADE AVAILABLE to us, when other plans for it were already in development. That collectively is "the nickle more" that makes Jim ellis first class. Real talk, real people. Cliche'...not at all. Thanks Jeremy...again! Thanks Rachel for having our back! Thank you Tim...you were very accommodating, and the "silence" and "secrecy" from all of you on the delivery made this the perfect surprise for my awesome wife, Angela, who felt like the luckiest girl in the world. Signed...Terry Askew

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We purchased a 2013 A6 in September 2012. During the purchase, the dealership gave us the wrong VIN number to use for registration and insurance. This has lead to two months of hassle in dealing with our insurance company, the bank holding the title and our Gwinnett Tag office. Great car, inept dealership.

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We went to give our Audi A4 for service for the first time to the service center in Atalanta. Just before giving the car for service I was enquiring about a scratch that someone left on my car couple weeks ago and how I could get it fixed. The handling of the service and payment went really smooth(people were nice) till we saw the car washed after service.
As soon as I saw the car from a distance, I could see a hole in the front fender on the passenger side just below the headlights. This hole looked like a sharp tool had gone through it. Before we could even call the guy who helped us(Chris Lee) when inspecting the car, he came over and checked on us. We pointed out the prominent hole and he said that it was already there when they took the car, which was very surprising to us. I was not convinced but he then went over and brought the serdvice sheet where he said he circled that area when they took the car for service. We did not say anything and he left us. My husband and I were thinking about how it could have possibly happened and we went and checked the hole. It was so fresh, even the paint had not peeled off and I was absolutely sure it was done during the service. I requested to see the service manager.

Ken Stamps comes over and does not enquire anything with the technicians but blindly said it was there before. Not sure how he could assure that when he did not see the car/ talk to the service folks. He spent half hour convincing us and he was too biased and not too nice to us. He was just tolerating us and was not willing to empathise with us. He just said about how he could suggest someone who could get it fixed for us and I was really mad at that. I requested to speak to someone higher to him for which he gave a card of the service director Jerry and said I could speak to him on Monday. I wrote a complaint in the service documents and left very disappointed.

My husband started the car to leave and we had an alert saying "faulty light" and we checked on the lights of the car(which was perfectly fine before the service). The one just on the passenger side(above the hole) was not turning on. We were really furious because that made it clearly that something has gone wrong during service and they were trying to hide from us. We give a car for service and spend 2 hours and 235 dollar on a Saturday morning and they dont even check lights? Ken had told us that if this accident had happened in the service station, it would have affected the interior as well and that explained it.

We confronted Ken and Chris right away and thats when we got really mad. They immediately got the lights fixed but not willing to accept that the accident happened at the service station. I wanted to call the cops when later Ken spoke to us nicely and told us to come back on Monday. This is when he was enquiring if we could leave the car there to get the fender fixed. We did not want to leave the car then but decided to go back on Monday and talk to his manager. We again wrote another complaint and left the station very very upset.

Our overall experience with these guys were horrible. They did not treat our complaint in a way we would expect professionals to handle. The name/reputation "Jim Ellis" carries was definitely not met with the people we handled. I would have appreciated it if the service manager had done an enquiry with his staff instead of just blindly walking over to us and convincing us or if he had called someone from the service staff to talk to us about it. He did not do anything that a manager should have done in a time of issue. They are all nice/friendly when things are going as per plan/books but not in a matter when a customer has a problem.

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