Jim Ellis Buick GMC Mall of GA

Brought the car in for an oil change and to look at a few other minor concerns. Was given an $8900 estimate that dId not include the oil change or any of the requests! None of the other suggestions were be other minor concerns. Was given an $8900 estimate that dId not include the oil change or any of the requests! None of the other suggestions were believable. When said I wanted to know about 6 items, it took 3 days, and still 2 werent addressed. When asked again, they called back with with ntf. Then called back and said tech refused to work in my car!!! He was afraid their was Nike inside. I ex as ones that what he was seeing was only carpet under the 3rd row seating that I couldn't fit vacuum hose attachment to get up. They REFUSED to finish the job and then went in the say the cost to pick it up is the oil change IS $150 For each estimatebifbthe 6 requests!!!! Nothing was tested, thus usvpurektvavtecs guess. Nothing taken apart!! 1:2 want addressed. They did 1 test drive . This is the words , most insulting service ever!!! More

Great customer service and communication skills! I am new to this dealership and location. They left a positive impression. The service adviser took the time to answer the questions I had, very polit I am new to this dealership and location. They left a positive impression. The service adviser took the time to answer the questions I had, very polite and knowledgeable. More

Product Recall Scheduled an appointment to have a update performed on the ECM in the vehicle. Appointment went as scheduled and completed in a timely fashion. No i Scheduled an appointment to have a update performed on the ECM in the vehicle. Appointment went as scheduled and completed in a timely fashion. No issues whatsoever. More

took care of two recalls Got a call to schedule an appointment to take care of two minor recalls and got a convenient appointment everything went smooth and it was taken care Got a call to schedule an appointment to take care of two minor recalls and got a convenient appointment everything went smooth and it was taken care of right away. Did not have to wait too long. More

It was great working with Brett, He knew exactly what I want Great to work with, took care of all my needs in a truck Still have a few minor things, I am sure they will take care of them Great to work with, took care of all my needs in a truck Still have a few minor things, I am sure they will take care of them More

Cappy was great. Highly recommended using him as your sales person. Super friendly and patient. He was very straight forward on pricing and I feel like he got me the best deal he could..Thanks Jim Ellis! sales person. Super friendly and patient. He was very straight forward on pricing and I feel like he got me the best deal he could..Thanks Jim Ellis! More

Awesome service Detailed oriented, helpful, informative. It was an overall great experience at Jim Ellis. I was kept up to date with all the steps that were needed to Detailed oriented, helpful, informative. It was an overall great experience at Jim Ellis. I was kept up to date with all the steps that were needed to have my automobile serviced properly. Mr. Gonzales thanks again for your help. More

Good service dept Good service dept. Even when they're busy they keep you updated. Lacking on loaner vehicles, but they do usually arrange for an enterprise rental. Good service dept. Even when they're busy they keep you updated. Lacking on loaner vehicles, but they do usually arrange for an enterprise rental. More

Yukon Good people to deal with as this is the 5th car I have bought from Jim Ellis in Buford. No hassle trade in car deal. Good people to deal with as this is the 5th car I have bought from Jim Ellis in Buford. No hassle trade in car deal. More

Professional staff Salesman Richard Newton was awesome as well as Jasmine in finance. They were not pushy. They let me decide the best options for me. Highly recommended Salesman Richard Newton was awesome as well as Jasmine in finance. They were not pushy. They let me decide the best options for me. Highly recommended! More