Jim Ellis Mazda Atlanta

Jim Ellis Mazda Atlanta
5855 Peachtree Industrial Blvd
Atlanta, Georgia 30341
(888) 726-0047

Manufacturers: Mazda, Service or Auto Body


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Twenty-Four Month Rating: 4.0/5
4 Reviews
Jim Ellis Mazda Atlanta

Overall Score: 4 Star Rating4.0



About Jim Ellis Mazda Atlanta
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meforcar
10/29/2011 6:00:30 PM

Overall Score: 3 Star Rating   3.2  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: i forgot his name

My Review of Jim Ellis Mazda Atlanta:
I went there to possible buy a certified Mazda6. They showed me the car and the were even open to negotiations and I was able to get the price down to what I wanted. The sales person was however not knowledgeable about the car. I helped him show me the features.
He was new he said.
All ok so far.
But the we started some preliminary paper work so they could make me an offer to take to my credit union.
All in all that took about 3 hours. I was getting annoyed.

Later that day I went to another dealership(Jim Ellis Mazda in Marietta), and helped by the offer I mentioned above I was also to get a better deal and decided to go with the second car.

Later that day the Jim Ellis Mazda Atlanta dealership called me and I told them that I found a better offer and I will not buy their car.
Then within 10 minutes they cold called me 3-4 times and every time they tried to tell me that they have another wonderful offer for me. I had to explain 3-4 times to the same person that I already decided not to buy from them. That was f-cking annoying and the phone calls stooped only when I yelled at them over the phone to leave me alone.
The sales person was to blame, he called me again and again and could not get over the fact that he lost a sale.

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downwardtrend
10/26/2010 7:01:47 PM

Overall Score: 3 Star Rating   2.8  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Rani

My Review of Jim Ellis Mazda Atlanta:
First I am a dedicated Mazda fan (1984 - Current). I have purchased (1) Mazda 323, (1) Mazda 626, (2) Milliumns and now a Tribute. I have always taken my cars to this dealership for service, even this 2001 Tribute. This is the first time that I received less than "Good" service. This is not about the cost because everyone knows that dealerships are usually higher than other car repair companies. I have always be pleased the work done on my cars. (1)My car was at the dealership for 7 days. I was not offered a loaner car - I asked for one on the fourth day. (2)The car was empty when I got it (light on). I called about it – Rani informed me than if I brought it back, they would only put 2 gallons in it – that would not get me back to Stone Mountain. I asked if I would be reimbursed for the gas, she said no that I should ride all the gas out (313 miles). I left ¾ of a tank of gas in the car. (4)I was not given a status report along the way - I called her about 60% of the time. I gave her two telephone numbers and the best time to call. My work hours are 6am – 2:30 p.m.; she called the work number at 4:57pm and called the home number during work hours. (5) Upon picking up my car, the price was not as quoted. I inquired about it - she was very rude, stated that the quote included an on-line coupon. I disagreed and asked her to show me how she came to the quote. She could not. I gave up and paid. The cashier who witnessed the conversation looked upset. She asked if I wanted to speak to the manager. I declined and advised I would not use Jim Ellis services again. All week I was so upset over the service or non-service that I must have told everyone who would listen – Face Book, Work Place & My Space. Every day they asked for an update. Later a Mr. Dickey (not sure of the spelling) called several times leaving a message. When I returned his call, he was so professional and apologetic. He offered me a 10% discount as well as reimbursement for gas - $33.00. I decline. On the home from work, the issue returned. I had the car towed to the dealership. I was advised they forgot to "burped" the radiator. Picked up my car the next day.
After some discussion, this is what I came up with. With today’s economy being what it is, and consumers are not purchasing new automobiles at the rate of two years ago, car repair business must have increased their “the bottom lines” to the point that they don’t think they have any problem in the company. Customer Service is not addressed in a corporation until the bottom line suffers.
Sincerely Yours,
Downward Trend

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Susan C
6/24/2010 5:08:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chris, Randy, and others

My Review of Jim Ellis Mazda Atlanta:
"I believe I dealt with both Randy and Chris, as well as a nice lady whose name I didn't get. Several people, working together, maintained the same standard of excellence. They were more than courteous--they showed heart! They listened and they were responsive. They seemed knowledgeable and exuded competence. They worked together seamlessly. I came away with an impression of a really fine team, dedicated to providing exemplary service. I never imagined such fine customer service as I received from your wonderful team! This experience was an all-time best in my lifetime of interaction with various car dealerships and service providers. I have an impression of some genuinely very fine people. I love my RX-8, and I know I can trust these dedicated people to handle it well. I still feel a warm glow in recalling this experience. Many companies would like to bottle the rare quality of service I enjoyed at Jim Ellis Mazda.--Susan Conant"

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Naved
6/1/2010 6:11:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Sanders

My Review of Jim Ellis Mazda Atlanta:
I live in Alpharetta and drive 20+ miles to get my CX-7 serviced and avail the World Class customer service and support by the team at Jim Ellis Mazda. Fantastic leadership style and customer engagement by Mr. Chuck Miller. Looking forward to replacing our second car (a Toyota Corolla LE) with another Mazda, surely buy from Jim Ellis Atlanta. - Naved Islam

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