What a surprising experience! Over the last 40 years, I have come to dread shopping for a new car. Just because my initials are B.S. doesn't mean I like to put up with it. Our salesman, Mike Fresquez, is a polished professional. He answered our questions, helped us make an informed decision and get a good deal without all the usual insincere flattery and high pressure tactics that we have experienced at some other dealerships. The sales manager and finance manager were also very friendly and helpful. We ended up with a great deal and a higher than expected credit for our trade in vehicle. It was my first visit to Jim Ellis Mazda, but it will not be my last. I love my new Mazda! I trust our service experience will be just as pleasant, but will provide future updates.

Was this review helpful to you?    Yes | No Thank you

Yes, it was my third time visiting Jim Ellis Mazda, and you won't get my business from any referrals from me anymore. First, I got really frustrated when I found out that your vendor (Marion Gilbert - I remember his name, he even never recognize me when I was there last week - I felt like an object), was selling me a "new" Mazda 3 with 300 miles on it, he gotta really mad when I saw the high millage and decided to get one with less mileage. It was at the end of the month and I feel like he just wanted to make his numbers forgetting about who he was dealing with (a human being). My second bad experience at Mazda Marietta was when I went back few weeks later, once I got my car, to buy the weather tech floor line. The tall cashier lady (I don't know her name) with very poor customer care treated me very rudely. She just wanted to get the money. After my not so pleasant experience I thought about taking my business some place else, but I decide to give it another shot, since Mazda Marietta is on my way to work. Last week, I realized how unprofessional and insensitive their crew is. Again, the tall cashier lady, was very rude. When I ask about using my coupon that I got in the mail from them on the mail, she started with attitude and told me that I had to ask the service advisor. I mean, what is she there for? Just to collect the money and show her laziness? After she left to speak to my advisor she came back and stated (without explanation) that my bill is now $74.86. This is with my coupon included. But my package total was $79.90. Finally the main reason is because I had the due for maintenance sign on my dash. I took it in for this very reason. I get home and I stil have this same message. I called Brendan Michael (my service advisor). He told me to check my car manual. Really????? So, I emailed the Service Manager what I got was a auto reply email saying "Thank you for choosing Jim Ellis Mazda Marietta! We apologize, but from the information that you have provided we are unable to determine the vehicle you are looking for." WTF??? Avoid this place!!!!!!

Was this review helpful to you?    Yes | No Thank you

I purchased my Mazada from this dealership three years ago. I have routinely had it serviced there and have been moderately pleased with the service. However, at my last service appointment I asked to have my car's emission check done in order to have my tag renewed. They charged me for it, printed on my receipt that it had been completed - and I submitted this information with my tag renewal. I was being helped that day by Brendan.

My tag renewal was rejected and sent back to me with a note that I had not had an emission check completed. I called Jim Ellis and asked them to confirm the approval code for my inspection - and after being on hold for upwards of 20 minutes - Brendan finally confirmed for me that in fact they had not done my emissions but had charged me. No further explanation than that. I'm now left to haul myself back up there on my time to actually have the service done for which I've already paid.

I will never take my car back to Jim Ellis for service.

Was this review helpful to you?    Yes | No Thank you

These guys are good. I bought a Lincoln Towncar from them on September 1st. I live in Minnesota, they are located in Georgia so long distance transaction but they told the truth from top to bottom and didn't leave out the little details that can piss you off later. They kept their word by holding it for me until I could fly down there and pick it up.

They guy I dealt with down there is Scott Brandt; picked me up at the airport, patient with me while I looked over the car, and he helped after the sale when I needed a couple questions answered. Real prompt and professional, a class organization up and down.

If you are doing a long distance deal, have no fear these folks will take care of you.

Was this review helpful to you?    Yes | No Thank you

Spoke with Mike several times over several months on the phone about a CX-9- he was very patient and did not use high pressure sales tactics at all. Once I was ready to make the deal, we arranged everything over the phone, got an estimate on my trade and all paperwork was ready to sign when I arrived from out of state. He could not have been any more helpful or nice. I would drive 150 miles to do business with him again anytime- it was a pleasure.

Was this review helpful to you?    Yes | No Thank you

All Ladies Beware!! I took my car in for a "check engine light" diagnostic. I was told the repair would be $1100 and if I didn't get the repair done I WOULD NOT be able to pass emissions inspection. I didn't have that kind of money, so I didn't get the repair done and I immediately stopped driving the car. After two days I decided to take a chance and drove it to an emissions station. The check engine light was no longer on and the car passed with flying colors. They either misdiagnosed the problem or blatantly lied (and I honestly think it's not the first time). That was definitely my last visit to JE Mazda. If you do bring you car here, PLEASE get a second opinion before giving them your money!

Was this review helpful to you?    Yes | No Thank you

This is by far the best dealership I have ever been to. My 2004 RX-8 had a blow seal and coolant was leaking into the engine causing extremely hard starts, and huge clouds of smoke to come out of the exhaust for around 5 minutes after it finally cranked. I took my car to my local dealership in Macon GA and was quoted $4500 for parts that had nothing to do with the issue (and that I had already gotten fixed before the seal blew) before they'd even submit a claim to Mazda for a new engine (which was still covered under warranty). They also told me that if I didn't have receipts for all the services done to my car in the past 9 years the claim would probably be denied. I decided to call around. I talked to Matt at Jim Ellis and he told me to bring my car right over and he'd do everything he could to get my car fixed because "that's what we're supposed to do".

I drove my car 1.5 hours to get there and was immediately impressed by the professional atmosphere and courtesy of all the employees. Matt was unavailable, but after hearing the problems/symptoms my car was having, the gentleman I was talking to said "yea, you definitely need a new motor. We'll get you taken care of." I was once again filled with confidence that these guys were actually one of the few good service centers around. Without me even mentioning it, they told me that the work might take a while so they were going to give me a loaner car free of charge. The next day I got a call from Matt saying that they had a new motor on the way for my car and that it was completely covered under warranty. There were no questions or accusations about what I might have done to cause the problem, no stipulations, no theories about how the aftermarket battery or sound system could have caused the problem, and no run-around. And the 9 years worth of receipts the other dealership told me were mandatory weren't even mentioned. They saw an obvious problem and they took care of it.

Two weeks later I went to pick up my car and it was running better than ever. The engine even sounded incredible. It was like a whole new car. After leaving the dealership I pulled into a gas station to fill up and popped the hood to check out the work they did. I couldn't help but half expect a tangled mess of wires, loom, tape, and zip ties, but they made sure everything looked just as good (if not better) than factory. All the wires, including some of the aftermarket wiring for audio/electrical parts I had added were neatly organized and perfectly secured. I was simply amazed.

I can't say enough good things about this dealership and HIGHLY encourage anyone that needs service done on their Mazda go see Matt and the rest of the people at Jim Ellis. If you live over an hour away from Marietta like me and you're tired of getting the run-around from your local dealership, it will be well worth the drive. I definitely won't hesitate to do so again if I need any more service done on my car.

Was this review helpful to you?    Yes | No Thank you

I have visited this dealership before and Mike took care of me. At the time I did not buy the car. Over a month later Mike called me to let me know they have a few more cars in there inventory if I was still looking. No cold calls in between, no pressure, I appreciate that.

So I checked the inventory and I found the trim i liked.
I also had another offer in my hand from another dealer for a better trim with the same price and that helped me get the price down to what I wanted.

Mike was really knowledgeable about the features in the car and was able to negotiate the price to what I wanted to pay for that car.

Then he took care of all the paperwork, for financing, insurance etc..

They even offered to come and deliver the car to my place since I could not drive both my car and the one I processed.

I would recommend Mike as your sales person with all my heart.

Was this review helpful to you?    Yes | No Thank you

I stopped in one evening after work to view a Mazdaspeed 3 and was very politely greeted by Hilton. He patiently listened as I told him what I was looking for and that I had also been to other dealerships with which he would have to compete against. He said that was no problem and offered me a test drive in one of the vehicles of my interest. After the test drive, I gave him some quotes that other dealerships had given me and told him about my trade-in. He had someone appraise my trade-in and he went to work on the Manager to beat my price quotes from other dealerships. He offered me refreshments and made an attempt to make me comfortable while he was working with the Manager. I felt absolutely no sales pressure and he came back to me every couple of minutes to check on me. Once completed, he introduced me to the Manager and we discussed pricing. They came in a couple of hundred dollars off of the best deal that I had received. The reason that I did do the purchase here was simple. While the price was off a little bit, I received such a positive experience with Hilton that swayed my decision. Once the deal was done, I was introduced to the Service Manager, my first service was scheduled, and I was given a thorough walk through on the vehicle with Hilton answering every question. He was very knowledgeable about the vehicle. I highly recommend my sales experience with Hilton at JE Mazda Marietta.

Was this review helpful to you?    Yes | No Thank you

I live locally so I test drove at Jim Ellis. My sales person didn't seem to know much about the car. I felt like I knew more. I went home and did my research. I emailed multiple dealers figuring I could return without better buying power. I had trouble getting pricing from multiple dealers. Everyone wanted to chum chum with me or use "get me in the door pricing". Only one dealer did not. Ready to take my business out of town my rep tried to cast a bad light on that dealer in Roswell. He directed me to multiple reviews on sites like this. Having a good experience somfar with that other dealer I explained my reservation. He was very nice explaining that everyone and business has it's share of bad experiences. He was sure some were their fault while others may not have been. He explained that most people only review when they have something negative to say. I relate to that since that is why I am here now. But he also pointed out that most sales people are new and people who were named in these reviews no longer were employed there. From sales all the way through service. He also pointed out that some had gone to other dealers. I never told him who referred me to this site but thought it was interesting that he pointed out right away one person who odd enough was the person who worked at Jim Ellis and had mentioned the review in the first place.

It just goes to show there are many types of poor sales tactics and these reviews are not always as accurate as we would like. I really recommend the dealer I purchased from and just recommend you decide where to take your business by the experiences you have and not just what someone else says.

I'm sure many of these are true statements but some are no longer valid and there are many peoplemwhomwork at each place. It appears people have had good experiences at Jim Ellis. Mine was anything but. And I don't agree with some of these reviews are suspect based off what I went through and sales people listed in these reviews.

I wish I could have done business locally and hopefully after losing enough customers like myself Jim elision can make some changes and earn me back.

Was this review helpful to you?    Yes | No Thank you