My Review Of Jim Ellis Mazda of Marietta:
Yes, it was my third time visiting Jim Ellis Mazda, and you won't get my business from any referrals from me anymore. First, I got really frustrated when I found out that your vendor (Marion Gilbert - I remember his name, he even never recognize me when I was there last week - I felt like an object), was selling me a "new" Mazda 3 with 300 miles on it, he gotta really mad when I saw the high millage and decided to get one with less mileage. It was at the end of the month and I feel like he just wanted to make his numbers forgetting about who he was dealing with (a human being). My second bad experience at Mazda Marietta was when I went back few weeks later, once I got my car, to buy the weather tech floor line. The tall cashier lady (I don't know her name) with very poor customer care treated me very rudely. She just wanted to get the money. After my not so pleasant experience I thought about taking my business some place else, but I decide to give it another shot, since Mazda Marietta is on my way to work. Last week, I realized how unprofessional and insensitive their crew is. Again, the tall cashier lady, was very rude. When I ask about using my coupon that I got in the mail from them on the mail, she started with attitude and told me that I had to ask the service advisor. I mean, what is she there for? Just to collect the money and show her laziness? After she left to speak to my advisor she came back and stated (without explanation) that my bill is now $74.86. This is with my coupon included. But my package total was $79.90. Finally the main reason is because I had the due for maintenance sign on my dash. I took it in for this very reason. I get home and I stil have this same message. I called Brendan Michael (my service advisor). He told me to check my car manual. Really????? So, I emailed the Service Manager what I got was a auto reply email saying "Thank you for choosing Jim Ellis Mazda Marietta! We apologize, but from the information that you have provided we are unable to determine the vehicle you are looking for." WTF??? Avoid this place!!!!!!
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