Jim Ellis Mazda

Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Ellis Mazda:
Parts Manager needs a refresher course on customer service.
Maybe he needs to enroll in customer service training, it appears he knows very little about talking or interacting with customers or customer relations.
MAZDA AMERICA also needs to get realistic about parts pricing and act receptive when an obvious problem has been brought to the attention of the parts counter service and escalated to the attenton of the Parts Manager.

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