"I received much appreciated frequent calls and progresss updates and excellent service from Kelly and Larry. They took great interest and care in repairing my car and patiently answered all my questions and explained the process every step of the way. Spectacular service".
-Temple Draper

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I took my car in for the 10,000 mile service. All went just as Lisa said it would. The process was quick, easy and painless! The service was great!

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We asked if we could walk around to see the vehicles while we waited for someone to become available. The receptionist "we have vehicles at sati lite lots". Us "you don't have any cars here?" She laughed at us and said "we have over 300 cars here" but no one was available to help us. We left and went to Heritage VW. Wonderful group and great people to work with!

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"Tony is the best service advisor I have ever had the pleasure of working with. He is a great partner in helping me keep both of my VW's in the best condition possible. He always returns my calls promptly and explains what work was done during each visit and what is coming up next time. -- Steve Simpson"

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I recently purchased a 2013 VW Golf TDI from Jim Ellis Atlanta. My sales rep, Girard Hale, the internet sales manager, was incredibly polite, courteous and professional. He never once flinched at my picky and somewhat quirky requests. Girard made this buying experience easy and enjoyable (as it should be). He was able get the exact car I wanted at a very fair price in a timely manner. What more could a buyer ask for? How about a full tank of fuel...got that too! A hearty "thank you" to this guy!

Mitch

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"I purchased my 2009 VW Jetta TDI in September 2008 and have used Jim Ellis for all my service needs since that time. I have also been consistent with my service advisor who is Lisa Bokenhagen. Lisa is just awesome to work with. When my check engine light came on recently, I called her and we discussed the problem over the phone. She was able to reassure me that in this instance it was not serious and it could wait until I came in for my next service which was just a week away. I was also able to discuss the problem with your expert diesel mechanic Randy Woodall. He also is awesome to work with. Please take the time to tell him what a great job he did in diagnosing my problem and explaining it technically. From my engineering background, diesel engines are a different animal than gasoline engines and having a knowledgable service advisor and mechanic is priceless. Good job to both Lisa and Randy!"

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I have had the pleasure of using Jim Ellis for both of my VW Passats, and I would recommend them for sales and service without hesitation. I tried other VW dealers in the Atlanta area before coming to Jim Ellis, and I would now not take my car anywhere else.

I recently had a service visit that just didn't end as well as expected. Yet the reaction from everyone there-regular staff all the way up the the General Manager truly made the difference! They would simply not let me leave dissatisfied! They worked with me to get my car back in...and I was treated like royalty! During the follow up service appointment, everyone I interacted with went out of their way to be helpful, prompt, and more than courteous. I was simply tickled with the results.

This follow up visit, and actually the entire experience, really just solidified in my mind that Jim Ellis is the right place for me to not only purchase my car, but for service as well. How many businesses are so attentive when they make a mistake and really demonstrate effort to regain customers' trust? This indeed does happen at Jim Ellis. I am truly thankful for their unrelenting commitment to customer satisfaction, it is rare these days for sure, but it is so very appreciated!

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Long story short, they charged me $300 for something that they didn't even do.

I went to the dealer because my check engine light was on and only the dealer could reprogram the issue. When I got there, they told me that my waste gate valve needed replacing, so they replaced it. When they were finished with that they told me that my whole turbo needed replacing. I decided to take it to a mechanic, because they were going to charge me $3,000. When I got to my mechanic he said that the waste gate valve had not been replaced. I called the dealer and they said they had forgotten, but they actually TOOK THE PART BACK OUT before they gave the car back to me, BUT STILL CHARGED ME FOR IT. If my mechanic was not honest, I probably never would have known. Although they refunded my money, I am still upset and will never be taking my vehicles back there, nor recommending it to anyone

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"My salesman, David Godwin, was as informed and knowledgeable about the car as anyone could hope for. He took the time to throughly answer all of my questions, was pleasant and friendly. I would certainly send anyone I know to him. -- Michael Gaskins"

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Tony has great customer service skills as well as passion for his job. He is the only one I will go to for maintenance on my car. If he wasn't there, I probably go to the VW dealership near my house but instead I travel 30 minutes to visit Tony at the Jim Ellis VW service department. I based my loyalty on customer service and I am grateful to receive great service from the Jim Ellis team.

Thanks,

David Chiem

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