Jim Ellis Volkswagen of Atlanta

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Jim Ellis Volkswagen of Atlanta:
Since purchasing my pre-owned VW Jetta Station Wagon from Jim Ellis in 2006, I've taken my car in for service on numerous occasions. Each time, I have worked with Lisa Bokenhagen, who is courteous, straightforward and most helpful. She's also a great listener, too. I've owned VWs since I could drive. My first car was a hand me down VW Beetle (original), circa 1974. I've since owned several other new VWs. I can tell that service at Jim Ellis VW is a top down philosophy -- it shows in all my dealings with the dealership from the salespeople, technicians, Maxine, and Hernan -- to, most especially, Lisa. You can bet I'll be back in there for the 60K mile check up -- and my next car purchase. THANK YOU, Renee Valdes.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Jim Ellis Volkswagen of Atlanta:
" Once again, Lisa went above and beyond for my needs as a client of Jim Ellis VW. Lisa assured me that the issue with my new car has been carefully and thouroghly looked at, worked on and repaired. Lisa had my car in the shop over a weekend, to have it test driven multiple times and allow for any recurring noise/problems to arrise, while in Jim Ellis's hands. I was given a courtesy car in a very timely fashion and was notified in plenty of time to pick up my car during the work day and still make it home in traffic time to pick up my son. My car had even been washed upon my pick up, which was a very pleasant surprise and extremely professional touch on behalf of Jim Ellis VW. THANK YOU! -- Laura Coker ".

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Jim Ellis Volkswagen of Atlanta:
"I LOVE this car already(VW Beetle) -- not that I didn't enjoy my 2002 Passat! The only thing I'm having to retrain myself in doing is adjusting the radio volume (manually) and not tap on the steering wheel!! I would D-E-F-I-N-I-T-E-L-Y recommend Jim Ellis for two reasons: (1) Customer Service (all departments) and (2) Product Quality.
KUDOS and PRAISE to: (1)Lisa Bokenhagen for her professionalism, expertise, courtesy, and honesty through the years (2)Phil Coleman for his experience, expertise, salesmanship style (stress-free & personable),and patience with a sense of humor thrown in for good measure (3)Jon Couch for his professional expertise and ease of completing the sales transaction as well as his thoroughness & patience in explaining the extended warranty options to me (4)April (sorry I don't know her last name!) for her consistent, contagious, and cheerful voice when calling the dealership (5)Maxine is ALWAYS cordial and pleasant when it's time to pay for the service performed on your vehicle.
ALL employees at Jim Ellis VW are always pleasant and courteous!

customer since 2002 ...

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Ellis Volkswagen of Atlanta:
Jim Ellis delivered my 2002 Jetta 1.8T, but I have had nothing but trouble with their service department. It is impossible to schedule an appointment unless you are lucky enough to talk to the appointment rep, if you leave a voice mail, e-mail, or make an appointment on their web site you will NEVER get a response. The service personnel are rude and very unhelpful.<br><br>I never had any problems with the work that they have done, but I've decided to fire them because I can't get them to schedule my 60K service...I don't need this heartache just to give them a couple hundred dollars for service!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Ellis Volkswagen of Atlanta:
My Volkswagen was purchased through Jim Ellis VW on Peachtree Industrial Blvd., and a salesman tried to jack up the price by pocketing the keys and trying to make us think that we were bidding against another buyer.<br><br>When the car was delivered, the dealer's prep stamp in the Owners service record had not been stamped and dated, and when I took it to the service department to get it satmped, they took a long time, and then acted like they were doing me a favor by letting me in their service area.<br><br>I haven't been back.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Jim Ellis Volkswagen of Atlanta:
Had a good buying experience with Gabriel at Jim Ellis. I am fairly seasoned at auto buying so slimy sales tactics do not get it with me. I told Gabriel up front what I would pay and it was a no BS transcation. One of the best dealer buying experiences I have had.<br><br>I am still using them for service and will see how it goes as time passes.<br><br>I would buy from them again provided I worked with someone as honest as Gabriel.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Ellis Volkswagen of Atlanta:
We bought a Jetta GLX 1.8t here. During the negotiation, the salesman made a verbal offer on the car we thought was good. When we accepted, he wrote the contract differently, stating that his verbal number was on a mythical car - not the one we were discussing. Hours later we finally got the price. Only dealing with service was contentious. The bumber began to flake paint, they refused to even give us a $3 bottle of touch up paint. We sold the car.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Ellis Volkswagen of Atlanta:
I actually tried to purchase a Volkswagen TDI Golf from both of Jim Ellis's locations but their sales staff was too hung up on themselves to even sit and discuss the transaction in a professional manner. I honestly can not understand what is wrong with people in this particular profession. I ultimately did purchase a car from another dealership but have been unable to even buy a simple oil filter from Jim Ellis because they want to add 10% onto the already expensive suggested retail price of their parts. <br><br>I have no reason to do business with the particular dealership and I do not recommend them to anyone in the VW market.

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