"No management, immature staff, unprofessional, unhelpful"
I won't be returning to this dealership ever again and working in Beverly Hills, this level of customer service far BELOW Beverly Hills standard. I will warn others in the area to avoid leasing/buying a Lexus after the issue, after issue I've had with this dealership.
Buyer beware. I purchased a used IS350 that had a clean carfax and all service records. They said it was not in an accident. I later find out that it has had the front fender and door replaced and repainted. They were missing the VIN sticker. I know the dealer knew this, but did not disclose this information because it had a clean carfax. Do not trust this dealership. If you must buy here, do your due diligence. I would suggest just not bothering at all.
"Ms. Ellie Shaffiee was so accomodating/ best deal ever"
I will definitely recommend this dealership even to my friends, especially Ellie Shaffiee, and to her staff as well Rogi. They are really of Beverly Hills quality service