My new IS 250 C is my second purchase from this dealer, and my third Lexus. The dealer is very close to my house, which is very convenient. My salesperson, Michael Iriana, was extremely helpful and did not "dumb down" the sale to me because of my gender, which I have found to be an issue in the past. He laid out all of the numbers in front of me so there was no surprise at the end during all of the financial paperwork processing. My car was delivered to me within 2.5 hours, and Michael thoroughly explained everything, including the quite intricate navigation system, and also encouraged me to read the manual, which I found to be very helpful. My only complaint about my recent experience: when I walked into the dealer, I was looking around. A salesperson was sitting at a desk towards the back of the dealer showroom and asked if I needed some help. I told him I was interested in the IS 250 C, and he told me, "Hmmmm, that's a tough one. We don't have any in stock and they are really hard to find." I asked him if he thought that maybe he could look into it and he said, "I'm pretty sure I won't be able to find one." Disappointed, I started to walk out of the dealership when Michael Iriana approached me and asked if I needed some help, and I told him that apparently, they did not have what I was looking for, and he asked what I was looking for, and when I told him, he said, "We have one here. It's in the back, let me show it to you." And he did, and it was the perfect color and had everything in it that I wanted and that was the car I purchased. I am not sure why the other salesperson blew me off, but I'm fairly sure that he was sizing me up, thinking that my sundress and innocent looks = no money = waste of time for him. So my only piece of advice for Jim Falk Lexus to consider would be to educate your salespeople to make sure they know what they are talking about before they say they don't have a particular model in stock, and to not size people up before they see their credit ratings or bank accounts. It could be the difference between someone like me returning to your dealership, or not. Michael saved the purchase and made me feel a little better about the sale. So thank you Michael!
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