Jim Falk Lexus

Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Falk Lexus:
I bought my Lexus three years ago and recently began receiving a barrage of letters talking about the end of my "lease." I also have been charged exorbitant amounts for service that should have been free. I love my car, it's the dealer I can't stand!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Jim Falk Lexus:
It goes without saying that the Lexus brand is the absolute top of the luxury line of cars- year after year as rated by all national evaluation organizations. My new RX330 is my third Lexus and is the best of the best..[ the prior two were fantastic as well]

The Falk dealership further enhanced the enjoyment of buying and owning this beautiful car. The sales management team was outstanding in every aspect- knowledge of the product, friendliness, my introduction to the new car, the quick and efficient process through the purchasing paperwork. The dealership was most professional in every aspect of my purchase and provided me with a truly enjoyable experience. I an certain to return to Jim Falk Lexus for my next Lexus- no doubt.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Falk Lexus:
They are a sham! and... they're so busy sticking their pinkies out and putting their noses up in the air - they don't have time for CUSTOMER SERVICE. The guy ran my credit nine times to be malicious after I told him that I had closed a deal with Lexus Santa Monica. I went to Jim Falk because it's right by my house BUT I WILL NEVER GO THERE - not even for service. THEY SUCK!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Falk Lexus:
Horror place. My wife went there after looking at some pre-owned ES300's on their web site. First it turns out that the cars are $5.000 more then what the web site tells you. Reply from a totaly unfriendly and pushy sales guy Rob: "must be a mistake!" (Yeah? Mistake on all 4 cars you advertise for that price? I think that's their tactic to get you in the dealership). As the other reviewer said their lot is some distance away which is not very convinient and thats why these guys hate to go there and start with questions like "are you gonna buy a car today?" , because otherwise they probably consider going to their lot a waste of time. Anyway, it is a shame to have that kind of service especially in Beverly Hills! I don't understand where Lexus is looking or even if they have customer service standards for their dealers that they must follow? It seems the further you are from expensive places the more friendly and less arrogant people are.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Falk Lexus:
Unbelievable! I'm working in CA out of CO and wanted to check out the new RX330's for my wife. We're ready to buy. I get to the store about 6pm on a Saturday night and am met by this salesman (Avi). I asked to see if they had ANY AWD Black w/ Ivory in stock. Without checking, he led me out the back door up some darkly lit steps to their small parking garage. He told me to get in a new RX330 and we drove out of the garage. Their lot is too small so they park their extra inventory behind the Beverly Hills Hilton (~1.5 miles away). Lucky I had my seat belt on because this guy drove like a maniac! Out on Willshire Blvd blowing the horn, flashing the high beams and passing cars that are stopped at redlights in the turn lanes! I'm not the most cautious driver in the world and this guy actually made me feel concerned if the air bags were going to be deployed! The whole time he's cussing like a sailor about traffic. Take a pill, dude! We get to the parking lot only to find no All wheel drive units even there and no black cars to boot. He decides to call back to the store (uh...great idea Sherlock). They do a search while I have to hold on for my life as we take a left turn at a "Right turn only" out onto Santa Monica Blvd. on a Saturday night! The short drive seemed like an hour at Mach 3! As we pull back into the dealership (~30 mph), he hits the curb really hard with the front right with the back right following after it, almost throwing me against the window. Holy sh#@! I'm glad that wasn't MY new car! We met with the manager to check on a black one but luckily they couldn't find one which gave me the chance to head for the door. I wouldn't buy a car from these people based solely on this salesman's unprofessionalism. The manager seemed to be fairly nice and easy to talk to but I won't go back.

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