My Review Of Jim Harte Nissan:
I started looking at various new vehicles around the middle of July and I ended up visiting four different dealerships and calling almost a dozen others trying to find a very specific vehicle with an exact list of packages and options I wanted, and without certain options I absolutely did not want.
Jim Harte Nissan in Mount Kisco was totally honest and transparent from the start, which I can't say about some or most of the other places I dealt with over the course of nearly three weeks.
On July 25, I brought in a listing from Nissan's official manufacturer website (nissanusa.com) showing the exact model, options, colors, packages, and accessories I wanted. The negotiation was quick and painless. In fact, it was over before it started. I wrote down an offer on a piece of paper, and they agreed to it. That was it.
They had the right vehicle at the time, but not in the color scheme I wanted, and they were having difficultly locating one to make a swap with other local dealers. So despite having a handshake agreement in place regarding price, they still didn't have a suitable vehicle, and I continued my search at several other locations.
When circumstances evolved and they were able to locate a vehicle that was acceptable to me more than a week later (and in the following calendar month, now in the first week of August), the price never changed. They did not try to squeeze more money out of me, even as the buying process progressed through each subsequent phase, and they didn't play any of the stupid games that car dealers are infamous for. There was no nonsense and absolutely no B.S.
They were courteous, professional, and accommodating to me during every visit I made to their showroom. They also threw in a few free oil changes that I didn't even ask for, and they installed the final two accessories without incident 11 days after I took delivery because the parts had been backordered. A few days after that, I needed help removing a license plate screw (trying to install my own custom frames), and the service department met my needs quickly and efficiently.
If you're looking for a new or certified Nissan vehicle, I can highly recommend this dealership. It's not a sleazy "stealership" like most. The people here are actually nice and won't try to rip you off. They've also done several follow-up contacts since I paid for the vehicle to make sure everything is going well after the fact.
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Jim Harte NissanAdded:
9/4/2013 10:33:51 AM
Thank you so much for your recommendation, and for taking the time to share about your positive experiences with the Jim Harte Nissan team. Helping you get exactly what you want at a great price is a top priority to us. We appreciate your patience as we tried to pull everything together for you, and we’re glad you are so pleased with the service you received here. Please let us know how we can help you with any of your car or service needs in the future. We look forward to working with you again.
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1/17/2014 8:58:44 PM
I wrote the above glowing review, but sadly, I have to update it with information about some recent poor experiences I've had. First, the wonderful people who treated me well over the summer are almost all gone from this location. The finance guy is at another Harte dealership. The general manager was let go. Most of the sales people I worked with are gone. The service department performs unrequested, unauthorized work and then lies through their teeth about it. Essentially, they stole 5 quarts of perfectly good synthetic oil from my engine and replaced it with inferior conventional oil with an unapproved additive without my knowledge or permission, and also put some sort of contaminant in my fuel tank, then tried to justify their actions by lying about all of it. They think I'm stupid, but I am far from it. The only reason my car was there was to have an auto-dimming mirror installed. I am beyond disappointed.