Jim Keras Subaru

I worked with Zach Cowan and It was so easy. I have purchased several cars in my life and this was by far the easiest experience. Zach had sent me a video of the car I was intersted in with th I have purchased several cars in my life and this was by far the easiest experience. Zach had sent me a video of the car I was intersted in with the features and it was more about informing me of the car's attributes than pressure selling. The finance man was also great to work with. In short I showed up at 5:30 and was out the door by 8:00. Had test driven the car, even on the interstate, and they made sure I had the App downloaded and knew how to work the car, my old car was was 12 years old so a lot of changes had occured in that time with technology. I highly recommend Zach Cowen and the crew at Jim Keras Subaru. If this is how this company operates I look forward to working with the service department and if I live that long another purchase in the future. More

It was easy to receive a fair deal. They were a little low on the price on my trade but l had gotten a higher offer and they work with me to get what I needed to make the deal.our sales They were a little low on the price on my trade but l had gotten a higher offer and they work with me to get what I needed to make the deal.our salesman was great and everyone we dealt with we great More

Easy to deal with very little haggling to buy what I wanted. Nice friendly staff in every department. wanted. Nice friendly staff in every department. More

This was the best car buying experience I have ever had. The sales crew made me feel at home. There was no pressure whatsoever during the course of the sale. The sales crew made me feel at home. There was no pressure whatsoever during the course of the sale. More

We bought our first Subaru and we love it . The sales girl Grace couldn't have been more helpful. You even bought our old Honda at a fair price which was unexpected. We are older and not very t The sales girl Grace couldn't have been more helpful. You even bought our old Honda at a fair price which was unexpected. We are older and not very tex savvy so we were happy to have Bill help us. Thanks Jim Keras. More

I just acquired my sixth Subara from Jim Kearas on Convington Pike. Both sales and service have been excellent since my original purchase in 2009. Convington Pike. Both sales and service have been excellent since my original purchase in 2009. More

Unacceptable. We were told by Matt in service that the service department had never installed a Trunk Spoiler and they would need an additional few days to install We were told by Matt in service that the service department had never installed a Trunk Spoiler and they would need an additional few days to install the Trunk Spoiler. I was contacted and told that the car was ready to be picked up and got the car home and noticed that the Trunk Spoiler was loose and attached with double sided adhesive tape and that was coming loose on both sides of the Trunk Spoiler. I called Jim Keras Service and made a service appointment and was met by Service Advisor Matt Owens and I showed him the Trunk Spoiler and he didn't have an answer as to why this had happened and had the Service Manager Jim Largue look at it and he told me there was nothing that could be done since the Trunk Spoiler was a bad part and if they order another Trunk Spoiler it would be the same outcome and not fit because it was a bad part. He said that they put the bad Trunk Spoiler on the car because that's what we wanted them to do. We never said we wanted a bad part installed on our new car. It was a Subaru Accessory ordered by the dealership. Who puts on a known bad part on a car, that's my question, and very concerning especially after telling us that they had never installed the Trunk Spoiler before? More

They seemed to genuinely care about meeting my expectations and providing me with the desired car at reasonable price. expectations and providing me with the desired car at reasonable price. More

Service is always great and timely. Appointments were readily available. Waiting room was clean quiet and cool. Appointments were readily available. Waiting room was clean quiet and cool. More

The sales consultant, Zachery Cowan, was great and personable. He answered all my questions. If I have to buy another Subaru I will request Zach as my salesperson. personable. He answered all my questions. If I have to buy another Subaru I will request Zach as my salesperson. More