Read Reviews Jim Norton Toyota Tulsa

Jim Norton Toyota Tulsa

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, Oklahoma 74133


Sales: (918) 250-6888
Service: (888) 331-7115
Parts: (888) 331-7118

Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 210 reviews

4.9

4.9 out of 5

212 lifetime reviews

Jim Norton Toyota Tulsa

Most Reviewed Employees

View All Employees

Cars For Sale by this Dealer

Need a New Car?

Certified: Jim Norton Toyota Tulsa

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Jim Norton Toyota Tulsa has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Jim Norton Toyota Tulsa

Jim Norton Toyota is a 12 Toyota President's Award Winner. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989.

When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premier facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. With an invetory of over 750 vehicles on the lot at any one time, you are bound to find the right one for you.

We hope you will stop in and see why our mottot is "Your Service is Our Pleasure!"

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:30 AM - 5:30 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:30 PM - 5:30 PM

Sunday: Closed


Our Amenities

Express Service and Quick Lube Cafe and Customer Lounge Area
Enclosed Service Drive Free Cookies and Muffins
After Hours Drop-Off Free Coffee, Iced Tea and Bottled Water
Rental Car Service Onsite and Service Loaners Lunch and Breakfast Menu
Parts Store Java Dave's Specialty Drinks
Accessories Sales and Installation Free WiFi and convenient power outlets
Collision Center Children's Play Room and Outdoor Playground
Shuttle Service Pet Friendly

mmain1
5/12/2013 10:28:12 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Derek BrownDerek Brown
Brian SmithBrian Smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Jim Norton Toyota Tulsa:

In all of our car buying experiences we have never been treated so well. We say without hesitation that Jim Norton Toyota is our new home for car buying, maintenance, and service. A special thanks to Derek Brown for all that you did for us. Derek was very kind to us and took a special interest in our kids, as they also did in him. Derek was very knowledgable about the vehicles we were interested in and his assistance lead us to buying the van that fit our family perfectly. Brian Smith was outstanding with the financing portion of our experience. Without his experience and expertise we wouldn't have been able to get the financing that fit our needs. JNT is changing the face of car buying from being a dreaded necessity to being an exciting time for the whole family. The facilities are top notch, the sales team is top notch, and the customer relations is unparalleled.

Was this review helpful to you?    Yes | No

Response From: Jim Norton Toyota Tulsa
Added: 5/13/2013 10:39:27 AM

We're pleased to hear you found a new home with us! Our team works hard to provide excellent customer service, and we truly care about each of our customers and their families. It's great that Derek and Brian were helpful, and we hope you are loving your new purchase! Please let us know if there is anything else we can help you with!
Sara St. John- sara_stjohn@jimnortontoyota.com

Twitter
kare
5/11/2013 10:30:55 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joshua CaseyJoshua Casey
Zachary "Zach" PinneyZachary "Zach" Pinney
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jim Norton Toyota Tulsa:

Flew out from California to purchase vehicle found on EBAY. Josh helped me through the whole process and answered all my questions. Zach helped me with financing . It was a great trip and great purchase. Love ,love ,love my camry. Those two guys are courteous ,professional and friendly. I will definitely consider Jim Norton Toyota with my next toyota purchase. This is 5th toyota. 2 were handed down to kids for college and 3 are sitting in driveway. Love Toyotas.

Was this review helpful to you?    Yes | No

Response From: Jim Norton Toyota Tulsa
Added: 5/13/2013 10:36:56 AM

What an excellent review! We're glad our team was helpful in getting you your next Toyota! Josh and Zach are excellent employees, and we're happy that they were able to answer your questions and get you through your purchase smoothly! Thanks for coming all the way from California to see us! Let us know if there's anything else we can help with!
Sara St. John- sara_stjohn@jimnortontoyota.com

Twitter
MAE0521
5/6/2013 7:50:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
William "Will" FranklinWilliam "Will" Franklin
Billy "Buzz" PowersBilly "Buzz" Powers
Steve PowersSteve Powers
Robert WhittenbergRobert Whittenberg
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jim Norton Toyota Tulsa:

These people were so helpful and so polite. Kept us informed on everything. Would highly recomend them in fact I have.

Thanks guys did a great job!!!!!!!!!!

Kirby and Mary

Was this review helpful to you?    Yes | No

Response From: Jim Norton Toyota Tulsa
Added: 5/7/2013 12:39:17 PM

Thank you for your kind review! We are so happy that you enjoyed working with our team, and that they were helpful and polite! Excellent customer service is something we strive for, and we thank you for recommending us and our service to others! Let us know if there is anything else we can help you with!
Sara St. John- sara_stjohn@jimnortontoyota.com

Twitter
fhcarol
5/4/2013 12:46:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Robert OsbornRobert Osborn
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jim Norton Toyota Tulsa:

We had our car in for service, just looking a new cars. Robert Osborn showed me the value of buying a Prius v.
Terrific Salesman, patient and courteous.

Was this review helpful to you?    Yes | No

Response From: Jim Norton Toyota Tulsa
Added: 5/6/2013 1:22:36 PM

Thanks for coming in to see us! We're glad to hear that Robert was helpful for you, and that he was able to show you all of the great features of the Prius V! He is a great employee, and we are lucky to have him! We hope you are loving your new purchase. Please let us know if there is anything else we can do for you!
Sara St. John- sara_stjohn@jimnortontoyota.com

Twitter
silverwolf
4/30/2013 10:06:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Robert WhittenbergRobert Whittenberg
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Jim Norton Toyota Tulsa:

Robert Whittenberg is the sales men that you are looking for to help you with your next vehicle purchase. He listened to every thing that I wanted and helped me with the best vehicle. He was with me from the beggin thru the ownership of my New 2013 Toyota Tundra. Thank you for staying the late nights and helping me take my other vehicle home late a night. I will be back to purchas another vehicle from you.

Was this review helpful to you?    Yes | No

Response From: Jim Norton Toyota Tulsa
Added: 5/1/2013 12:26:22 PM

Thanks for sharing your experience with us! It's great to hear that Robert was helpful in getting you exactly what you were looking for! He is a great employee who truly cares about his customers! Thanks for coming in to see us, and we hope you are enjoying your new 2013 Toyota Tundra!
Sara St. John- sara_stjohn@jimnortontoyota.com

Twitter
CR2000
4/26/2013 1:54:36 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Derek BrownDerek Brown
  • Customer Service:

    4
  • Quality of Work:

    N/A
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of Jim Norton Toyota Tulsa:

Derek was very polite and helpful showing us Highlanders. He had everything fixed we requested and wasn't pushy. He took the time to let us look the car over and test drive it several times. We were very satified with Derek's help.

Was this review helpful to you?    Yes | No

Response From: Jim Norton Toyota Tulsa
Added: 4/29/2013 1:05:53 PM

Thanks for sharing your experience with us! Derek is a great employee, and we are happy that you enjoyed working with him! The Highlander is a great vehicle, and we are glad that you were able to test drive it and find what you were looking for! Let us know if there's anything else we can help you with!
Sara St. John- sara_stjohn@jimnortontoyota.com

Twitter
JohnniePhelan
4/24/2013 10:22:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Darrell BrownDarrell Brown
Michael FaulMichael Faul
Nicholas "Nick" JonesNicholas "Nick" Jones
Robert OsbornRobert Osborn
Kord PadillaKord Padilla
Rod RaylRod Rayl
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jim Norton Toyota Tulsa:

Robert Osborn and the entire sales staff was more than willing to make a deal happen. After ridiculous delay on my behalf, THEIR efforts are what made EVERYTHING stay together. Jim Norton's team went way beyond reasonable expectations with their patience and overall ease to work with.

Was this review helpful to you?    Yes | No

Response From: Jim Norton Toyota Tulsa
Added: 4/25/2013 1:31:28 PM

Thanks for your review, Johnnie! We are glad that you are happy with your experience! We understand that each of our customers have different needs, and we never want them to feel pressured. We don't mind being patient and waiting until you're ready. It's great that you liked working with Robert and our team, and we hope you are loving your new purchase. Please let us know if there is anything else we can help you with.
Sara St. John- sara_stjohn@jimnortontoyota.com

Twitter
Ward will
4/24/2013 9:33:34 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joshua CaseyJoshua Casey
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jim Norton Toyota Tulsa:

Josh is friendly and accommodating. His diligence in searching for and finding the perfect vehicle for our needs is greatly appreciated. We will certainly recommend him to family and friends.

Was this review helpful to you?    Yes | No

Response From: Jim Norton Toyota Tulsa
Added: 4/25/2013 1:25:08 PM

It's great to hear that Josh was friendly and accommodating during your visit with us! He is a great employee who goes above and beyond to help his customers! Thank you for recommending us to others and for sharing your experience with us! We hope you are loving your new purchase!
Sara St. John- sara_stjohn@jimnortontoyota.com

Twitter
scup27
4/18/2013 3:06:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael LaytonMichael Layton
Jonathan ReimboldJonathan Reimbold
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jim Norton Toyota Tulsa:

Had a great shopping experience. The Mike was great to work with. He worked hard to track down the exact truck i wanted, and have it shipped in within a day or two. Jon in the financial dept worked hard to keep my payments within what i wanted to pay, and to streamline the loan process. I would shop here again without a second thought.

Was this review helpful to you?    Yes | No

Response From: Jim Norton Toyota Tulsa
Added: 4/19/2013 12:31:53 PM

Thank you for sharing your experience with us! We are happy that Mike was able to find the exact truck you were looking for! It's great to hear that Jon was able to get you the payments that you wanted and that the loan process was simple! We hope you are enjoying your new purchase, and please let us know if there is anything else we can help you with!
Sara St. John- sara_stjohn@jimnortontoyota.com

Twitter
RamisaFairooz
4/10/2013 7:12:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael HooverMichael Hoover
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jim Norton Toyota Tulsa:

Michael was very sweet and helpful.He patiently listened to our preferences and helped us find the vehicle that matched all the criteria.It was a pleasure having him as our sales consultant.I wish him all the best for the future and recommend him to anyone who wishes to buy a vehicle.

Was this review helpful to you?    Yes | No

Response From: Jim Norton Toyota Tulsa
Added: 4/11/2013 12:44:59 PM

Thank you for your review! We are happy that you enjoyed working with Michael, and that he was able to find you the vehicle that fit your needs! He is a great employee who truly cares about each of his customers! Thanks for coming in to see us, and we hope you are loving your new purchase!
Sara St. John- sara_stjohn@jimnortontoyota.com

Twitter

Reviews 11-20 >>