Jim Reed Chevrolet Isuzu Subaru

Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Reed Chevrolet Isuzu Subaru:
I was disappointed in my experience at Jim Reed's used car division. Prior to visiting the dealership, I contacted the salesperson with a great deal of information regarding my trade, credit history, payoff information, and the small downpayment I planned to put down.

The salesperson told me repeatedly that she "did not see a problem with my situation," and to come on in and get the sale underway. I spent an hour and a half with her, only to be told, in the final moments, that I needed a cosigner. I had explicitly told her, prior to visiting the dealership, that, under no circumstances, would I be able to secure a consigner.

This experience left such a bad taste in my mouth that I will never do business with Jim Reed Chevrolet again, and I will not recommend their "service" to others.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Jim Reed Chevrolet Isuzu Subaru:
I love my Subaru Outback. It's been paid off for years but I still enjoy it everyday. When it needed extensive motor work I decided to fix it instead of purchasing a new automobile. The customer service was great! Jim Reed now has a brand new service department for their Subaru customers. I am confident about the quality of work because I've had my Outback serviced at Jim Reed exclusively with the exception of a few "out of town" oil changes. Wayne and the word "Friendliness" are one in the same! The price was very reasonable, the alternative was to purchase a new vehicle.

The main reason I gave this dealership the rating I did is because of the following:

When I arrived at the dealership to pick up my Outback I found the interior had been cleaned. They had shampooed the carpets and seats removing all the old stains. The exterior had been washed and waxed removing all the scratches and swirl marks in the paint. Jim Reed did not charge me for this service. I feel like I am now driving a brand new 1996 Subaru Outback!

Rhonda

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Reed Chevrolet Isuzu Subaru:
This dealership makes their money on deceptive financing. I bought an Aveo during their July 2006 0% financing deal and came back 2 days later to pick up my car. At that point I was told that the financing had not gone through and that my car would cost almost $4,000 more than orginally promised. I was then told if I didn't take the car it would count as a repossession on my credit.

Since buying the car none of my calls, letters or emails have been returned.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Reed Chevrolet Isuzu Subaru:
Completely mislead on the purchase of a 2005 Trailblazer. Went back in 1 1/2 days to get the situation rectified and was treated very inappropriately. They also would not admit their mistake and would do nothing to clear up these errors on their part. Please investigate the "family owned and operated" business before you walk in their door. Mr. Reed, Sr. would have never allowed this to happen. I will never do business with these folks again. Terrible experience!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Reed Chevrolet Isuzu Subaru:
Have had a new truck for 3 weeks and still not a completed deal. Have the company that my trade was through calling everyday say that I am late with my payment. Jim Reed has no idea what is going on with the pay off on my trade-in or when it will be paid off. Called to get answers and was told they would find out and call me right back. It has been 2 days and still have not heard back.

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