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Jim Shorkey Chrysler Dodge Jeep Ram

13339 Route 30 West, North Huntingdon, Pennsylvania 15642
Sales: (412) 872-2400

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Average
60% Recommend

Overall Rating 2.8

10 Lifetime Reviews

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Jim Shorkey Chrysler Dodge Jeep Ram
10 Lifetime Reviews
Jim Shorkey Chrysler Dodge Jeep Ram Info
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10 Dealership Reviews
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Reason For Visit
Sales (New)

"Disappointing - Don't be fooled by the free cookies"

I visited the Jim Shorkey Jeep dealership in Irwin, PA (an hour and 20 mins away from where I live) after doing research and reading mostly positive reviews. The reviews could not have been more wrong. After exchanging emails with the dealership for a couple days, I was feeling pretty good going into the ordeal. Upon arrival at the dealership, I was introduced to the salesman Matt Kramer after waiting approximately 15 minutes. After telling Matt which Jeep I was interested in, he left to start the appraisal on my trade-in. He then returned to tell me that they could not locate the exact Jeep I was interested in and that we could test drive another Jeep that was basically the same. The test drive went fine. Once we returned to the dealership, Matt gave me the results of my appraisal, which was almost $5K below the blue book value. He then informed me that I was upside down on my current loan (this should not have been a surprise, I was upfront about this from my very first conversation with the dealership). He then told me what the price of the Jeep was, which was $3K more than advertised on the dealership website. The explanation he provided was that I didn’t qualify for any of the rebates because I wasn’t a recent graduate or veteran. He then placed an absurd set of numbers in front of me to demonstrate what he anticipated my monthly payment would be. After I told him that those numbers were absurd and would not work for me, that is when things started to change. He then had me complete a credit application to see what the actual numbers would be. After waiting approximately an hour, he came back to tell me that no bank would finance me without $5K down. Again, I was upfront from the beginning that I was not prepared to make a large down payment on a vehicle. I then asked him to run the numbers on another vehicle that was approximately $10K less than the first vehicle. Again, he disappeared. This time he was gone for approximately 1.5 hours. While I waited in his cubicle for news, I could see my salesman and the finance guy sitting in the finance office laughing and playing on their phones. There was no attempt to keep me apprised of the status of the deal or to discuss what other options were available. Finally, after being at the dealership for a total of almost 4 hours, Matt came to me and simply handed me the keys to my current vehicle and told me they couldn’t get the deal to work. No further explanation and absolutely no attempt to offer me additional options. This was not my first vehicle purchase and I have never seen a dealership/salesman that was uninterested in making the deal work. Although completely dumbfounded at what had just occurred, while I was still in the dealership parking lot, I completed a credit application for a nearby Chevy dealership and immediately received a phone call asking me to stop by. An hour and a half later (including test driving 2 vehicles), I was pulling off the Chevy dealership in a brand new SUV. The real kicker is that my new Chevy was more expensive than the second Jeep that the Jeep dealership couldn’t make work and the Chevy was financed through the exact same bank that Jeep claimed would not offer me financing. The Chevy dealership also offered me full blue book value for my trade-in. While I certainly appreciate the free cookies and coffee offered by Jim Shorkey, the snacks are apparently a distraction from the poor customer service. This dealership definitely lost me as a customer. While I fully understand that the purchase and financing of a vehicle is complicated and sometimes just doesn’t work, the lack of interest showed by this dealership and the salesman was astounding to me. Thank god for Kenny Ross Chevy!

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Matt Kramer


Reason For Visit
Sales (New)

"Bait and Switch"

I saw an ad on their website for a Limited Journey MSRP 35,500 for lease of $279 with incentives, or $239 with 1000 down and incentives; or EVERYONE qualifies at $297. I called to verify the special as well as e-mails back and forth. Went in for the appt after being there for 1hr ½ we finally got to talking numbers and they acted as they had no idea about the advertisement. Luckily I had printed it and showed it to them. They still kept trying to change things around and basically said they can’t honor it. They can’t give a Limited for that low of a price maybe an SXT model. But a Limited just isn’t possible. It was an advertised special on their website! After much discussion, They tried to offer us a 31,000 vehicle that didn’t have all the added options for close to $400 a month far from the advertised special. After 3 hours there I just wanted out . The sales guy said he would get in touch with the GM and see if they could honor the deal. I couldn’t believe this, we weren’t asking for anything crazy we just wanted was advertised. After almost 2 days of not hearing anything (and we left multiple messages with multiple people and before our apt we were receiving multiple calls and e-mails daily) they offered only a specific 28,000 Journey for $389 a month. Again a lesser value car for $100 more a month. Ridiculous. I don’t know how a business can get away with such false advertisement and its been days since and the ad is still on their website the monthly payment has changed alittle. But its still advertising the Limited for $279.

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Jesse Matta


Reason For Visit
Sales (New)

"They judged my appearance and lost a sale"

Went to buy a new Grand Cherokee. Low ball on trade. Came back with higher than advertised payment. I declined and asked for my trade in keys. All of a sudden hostility and smart remarks about not being able to afford what we were looking at. Completely Un professional. Our household is 100k plus income , and we like to wear shorts and t shirts when not working...I will never recommend these guys, nor buy a vehicle there. Wanna be salesman may wanna rethink career choice. If a professional attitude would've been kept I would've bought there, because I really liked the jeep.

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Christian duval


Reason For Visit
Sales (New)

"I drove over 3 hours for nothing"

I called jim shorkey looking for a new jeep patriot. I talked with matt and told him I had a Malibu to trade in. I told him what I had been offered locally and he gave me an OUT THE DOOR PRICE. His price was cheaper. I asked him repeatedly to make sure I could get the jeep for the that price including va tags and taxes.he assured me he could. there dealership was listed wrong on autotrader I didn't know it was 3 and half hours away until I put the address in my GPS I called Matt to tell him look I'm coming but it's a long way away so there better not be any problems or surprises when I get there. he assured me once again there wouldn't. He told me that jessi would be there to take care of me. When I got there the jeep that I wanted was gone. They had same jeep same color different radio for 2000 more. they had other jeep patriots same options different color but they were 1000 dollars higher than what they said. I told them what I would be paying out the door locally in Virginia before I went up there. There price was the same but I would have to come back to Virginia and pay my taxes and tags out of pocket so therefore I would end up spending 1000 more I tried to explain this to them put they cocked an attitude and acted like I was stupid. jessi actually said "matts stupid for giving you that price we can't do that" they kept asking me what the sales rate was in Virginia. I said I think its 3.5 but you should know you sell cars for a living not me. I ended up walking out. matt wouldn't answer his phone but texted me back next day saying he would take off 500 more. I said to him in a text 500 off what my vehicle wasn't even there. he never responded back but had another salesman call me. I told him what happened and that I was willing to pay the same thing I agreed on when I went up there the first time. he said he would call me back. its been two weeks have not heard back. if you want to buy a vehicle from people that lie and waste your time this would be the place to go

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Employees dealt with

matt and jessi


Reason For Visit
Sales (New)

"I came to Jim Shorkey CDJR to trade in my current vehicle..."

I came to Jim Shorkey CDJR to trade in my current vehicle for a new 2014 Ram 1500. Craig was the salesman I worked with when completing this deal, and he was phenomenal. He was very personable, and a joy to work with. I never felt like I was working with a salesperson who was trying to make a quick buck off of me; rather, Craig wanted to make sure I got exactly what I wanted at the best price possible. The vehicle I choose had two things that I wanted to add-on, and the dealership was able to get both of those items installed that very same day. In the past, I dealt with a dealer who could not install a bug shield before I left with the truck, so I had to come back another day (it took them 1 hour and 45 minutes to install a bug shield and update the radio system). At Jim Shorkey, they were able to get the navigation system activated, along with the installation of running boards, the same day I purchased the vehicle. All in all, I had a highly positive experience at this dealership. Even if I did not end up purchasing my new Ram from this dealer, I still would have recommended them based on their hardwork to satisfy their customer.

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Employees dealt with

Craig Stephen and Peter Payne


Reason For Visit
Sales (New)

"I was very busy with work but needed and new truck and..."

I was very busy with work but needed and new truck and beth helped me to get in the dealer ship. She wasn't pushy at all and a pleasure to deal with and also gave me a awesome sales rep when I finnally got there. It hard to find time when you own your own business to find time. I got there late in the day and didn't realize they where closing in 20 mins and we test drove 3 trucks and then they still did all my paper work and financing! I didn't know that the time was 9 pm when we where finishing, and they never rushed me at all!! I was very impressed and blessed to have such a great family of workers helping me with my first new truck I ever bought new,at 41 years old! I will recommend Jim's dealership to everyone because all the workers care as if it was there dealership! It's a family for real!!!! Thank you thank you !!!

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Employees dealt with

Beth and dave


Reason For Visit
Sales (New)

"We have been "dealing" with this Dealership for..."

We have been "dealing" with this Dealership for 2 days now...AWESOME customers service!!!!! Just trying 2 choose which car 2 get~ but they are WONDERFUL with allowing Us 2 take our Time!!! Best place we have EVER "shopped" 4 a car!!!!!!

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3
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Employees dealt with

Russ, Steve & Matt(cutie)


Reason For Visit
Sales (New)

"This dealer has been the best dealer I have ever dealt..."

This dealer has been the best dealer I have ever dealt with. Prior to buy my new wrangler from them I was at other dealers looking. Jim Shorkey gave me the best offer on my trade-in and finance offer. Chris Herrod was the gentleman I dealt with and was very helpful and professional. He took care of everything I asked for and then some. He put no pressure on me the whole time I was at the dealership. The dealership as a whole really seemed to care about making sure I was happy. I will be back in the future and will refer them to friends as well.

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3
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Employees dealt with

Chris Herrod


Reason For Visit
Sales (New)

"We where told this was going to be painless and as easy..."

We where told this was going to be painless and as easy as possible. (WRONG)The old back and forth ploy. Went to see van and was told they sold it day before ??? Low ball on trade and just not a very good experience. WE where told that they want us to refer others to buy from them but again this is not going to happen. If your going to buy here get your ducks in a row and eat a big meal and be prepared.

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5
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Employees dealt with

Greg Sevens


Reason For Visit
Sales (New)

"I have been buying vehicles for years, and every time I..."

I have been buying vehicles for years, and every time I buy a vehicle I always get a headaches. Not this time. I want a certain type of truck and they didn't have what I wanted I new the another dealership had it, they got it for me the same day that I told them about it. My payment was little less then I want to be. Most if the time your payment is more than you wanted to be. And they gave me a good price for my trade in. You want be sorry for buying a vehicle from Jim shorke

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4
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mike opel
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