Craig straight up lied to my fiancée and me during the purchase of our vehicle in July. Not only did he lie, but the finance department neglected to send my paperwork causing me not to have a secured loan for almost 30 days after the initial purchase. I almost had a repo order put out on the vehicle before I could even make the first payment. This is just the tip of the iceberg when it comes to dealing with this dealership. All attempts to work with the dealership were met with resistance or them flat out ignoring me. I called the finance department for a week straight trying to get Kristie on the phone, but I could never get a call back. They are quick to call when they need something from you, like when they screw up your sales paperwork and need you to come in and sign again, but as soon as the deal closes, you are dead to them. Promises to "make it right" go unheeded. I was hopeful Sean Rattigan would handle the issue, but it's been well over a month since he personally started dealing with the issue, so it appears my only course of action is to get the State Attorney General involved. Jeep was receptive and sympathetic to the issue, but has no control over dealership disputes. I am very loyal to the Jeep brand, it's just a shame my neighborhood Jeep dealership is such a shame and continues to employ the Matt Kramers, Pete Paynes, and Craig Stephans of the world. My salesman, Jason, was very friendly and I have no complaints with him.