I visited the Jim Shorkey Jeep dealership in Irwin, PA (an hour and 20 mins away from where I live) after doing research and reading mostly positive reviews. The reviews could not have been more wrong. After exchanging emails with the dealership for a couple days, I was feeling pretty good going into the ordeal. Upon arrival at the dealership, I was introduced to the salesman Matt Kramer after waiting approximately 15 minutes. After telling Matt which Jeep I was interested in, he left to start the appraisal on my trade-in. He then returned to tell me that they could not locate the exact Jeep I was interested in and that we could test drive another Jeep that was basically the same. The test drive went fine. Once we returned to the dealership, Matt gave me the results of my appraisal, which was almost $5K below the blue book value. He then informed me that I was upside down on my current loan (this should not have been a surprise, I was upfront about this from my very first conversation with the dealership). He then told me what the price of the Jeep was, which was $3K more than advertised on the dealership website. The explanation he provided was that I didn’t qualify for any of the rebates because I wasn’t a recent graduate or veteran. He then placed an absurd set of numbers in front of me to demonstrate what he anticipated my monthly payment would be. After I told him that those numbers were absurd and would not work for me, that is when things started to change. He then had me complete a credit application to see what the actual numbers would be. After waiting approximately an hour, he came back to tell me that no bank would finance me without $5K down. Again, I was upfront from the beginning that I was not prepared to make a large down payment on a vehicle. I then asked him to run the numbers on another vehicle that was approximately $10K less than the first vehicle. Again, he disappeared. This time he was gone for approximately 1.5 hours. While I waited in his cubicle for news, I could see my salesman and the finance guy sitting in the finance office laughing and playing on their phones. There was no attempt to keep me apprised of the status of the deal or to discuss what other options were available. Finally, after being at the dealership for a total of almost 4 hours, Matt came to me and simply handed me the keys to my current vehicle and told me they couldn’t get the deal to work. No further explanation and absolutely no attempt to offer me additional options. This was not my first vehicle purchase and I have never seen a dealership/salesman that was uninterested in making the deal work.
Although completely dumbfounded at what had just occurred, while I was still in the dealership parking lot, I completed a credit application for a nearby Chevy dealership and immediately received a phone call asking me to stop by. An hour and a half later (including test driving 2 vehicles), I was pulling off the Chevy dealership in a brand new SUV. The real kicker is that my new Chevy was more expensive than the second Jeep that the Jeep dealership couldn’t make work and the Chevy was financed through the exact same bank that Jeep claimed would not offer me financing. The Chevy dealership also offered me full blue book value for my trade-in. While I certainly appreciate the free cookies and coffee offered by Jim Shorkey, the snacks are apparently a distraction from the poor customer service. This dealership definitely lost me as a customer.
While I fully understand that the purchase and financing of a vehicle is complicated and sometimes just doesn’t work, the lack of interest showed by this dealership and the salesman was astounding to me. Thank god for Kenny Ross Chevy!
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