Jim Skinner Ford

Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Skinner Ford:
Craig Smith lied on several issues (ie; warranty, initially said I was pre-approved for a new car then only had one used car that he said I qualified for), failed to return phone calls when promised, etc.
Has yet to return a phone call from two days ago when he said "I'll call you back in an hour."
Used the excuse that it was because of the Labor Day holiday for the delays and failure to communicate or sell me a car, however, yesterday I went next door to Greater Birmingham Dodge and in 2 1/2 hours drove out with a NEW 2006 PT Cruiser. Which is the same make and model as the only "used" car Jim Skinner had to sell me. The Jim Skinner car had 24K miles on it. My new car had 4 miles on it. In addition the Dodge dealership gave me $2000.00 cash back! I was never left alone for more than 5 minutes at the Dodge dealership, but was left alone for more than 45 minutes at Jim Skinner.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Skinner Ford:
Was put on the back burner when I showed up for a warrenty recall notice and dealt with like I was a burden. I even paid to have my oil changed at this place and they still warm up to me at all. After trying to speak with the service manager, Tom Kelly, I was just shoved off in a waiting room. The final straw was the grease on the inside of my Explorer when they guy got out of it, I hate this place and will never be back.

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