To do (admittedly) serious work, I was informed that the earliest appointment to bring my car in was a month and a half away. On the date (a Monday) I dropped off my car and told them that the latest I could pick it back up was Friday morning, OK, no problem. Got a call Tuesday saying they hadn't looked at it yet. Got a call Wed morning saying they had not seen it but it would go up that day. I called THEM on Thursday to be told that they had not looked at it AT ALL and it there would be zero chance they would see it before Friday. It is unacceptable to not receive a call Wednesday night or Thursday. They made a series of excuses and admitted that they should have called me. On top of that, I entered my vehicle and drove away to find a broken pair of my sunglasses in the car - no information about that at all!
Apparently, someone had dropped in with a "check engine light" on, and that job took a lot longer. EXCUSE ME - but I had an actual appointment!
This was the 2nd out of two poor service calls to Joe Basil and I will NEVER be returning. I advise you to go to West Herr. Or, don't take my word for it, but make sure you have a few weeks to enjoy an uncomfortable loaner car.
I Recommend This Dealer:
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