This time around was definitely NOT as wonderful as my first time almost two years ago.
This time around I had a sales person Bill Powell. He wasn't bad but compared to Joe Principato I dealt with previously, I'm less impressed. We were solicited by the dealership that we could perhaps trade up my vehicle for a new/better version for a lower payment. We came in and agreed to purchase a vehicle. As we had already been there for two hours, we would come back the next day to do all the paperwork and pickup. We were told that we would need something to put down as a deposit to hold the vehicle for us and that we would get it back the next day so not to worry. I gave them 100 that I had in my wallet expecting to get it back the next day. That is when we found out from the finance guy that oh no it was cash so we will mail you a check. I was not happy with this as that wasn't my understanding from the night before and I had budgeted for something else. So the finance guy ( whos name I forget) told me he would have a check cut that I could pick up the following Sunday since I would be in to get my interior treated and told me he would let someone know who was working. When I asked on Sunday (Mike Grimble), no one knew what I was talking about. He said to come back Monday and a check would be there. I called Monday because I didn't want to drive out for nothing and I'm glad I did. No one again knew what I was talking about. They would make sure it was done for Tuesday. Tuesday I called, no one again knew about the check. Finally my husband leaves a message with someone who said they would ask Bill Powell. Bill left me a voicemail later that night stating he would call me in the morning after it was cut to let me know. Wednesday morning arrives (it is now 8 days since I bought the car) and finally about 12:30 pm I call Bill and left a voicemail about his lack of follow up and is the check there waiting or not. He calls me back later and says oh its here I just figured you'd stop after work to pick it up. I go later that night and pick up the check and end up speaking with the Manager Tim. He is the first person to apologize to me, or even try to make this right. Tim is why I give this review 3 stars, otherwise it would be 1. Not one other person took ownership of the problem to follow up and make sure I'm happy other than my money was there. Not one person other than Tim apologized to me for the mix up and my aggravation. It was some of the most poor customer service I've experienced lately and its sad because its the complete opposite of what I got a year and a half ago with Joe and the others we worked with then.