It's two stars because I love the used van I got.
Buying it was one of the worst experiences I've had.
The salesperson literally didn't say anything during the test drive. I asked him if he knew anything about the vehicle and he said since it was used he didn't know. The interior smelled like a smoky motel room, but he assured me he "had no info" that it'd ever been smoked in.
I had made clear before coming in at all that the van was priced just outside of my budget. I had recently been to a Jackie Cooper dealership where I was offered without hassle $1000 for my trade in. The salesperson assured me I could get the same price for my trade, but that they could probably get me more to offset the van being outside my budget.
When I drove up from OKC, they tell me they'll only do $500. Also they spring a $450 "processing fee" on me so basically my trade is nothing (Jackie Cooper's processing fee was $100).
I tell the salesperson the numbers simply do not work. The payments were well outside what I was comfortable paying and I was already putting down close to $4000 cash, which was the max I could afford. He assures me the price will come down in financing if I'll just finish the paperwork and go talk to the finance guy.
In financing, the guy tries to bulldog me into spending even MORE money on the "your-a-fool-if-you-get-this" extended warranty. I tell them no but he won't accept it. Calls in his manager to try to "get the lowest price for the warranty" which I've already said I would buy. They both give me grief over how little the price will go up--how could I not accept this? I tell him I'm already mad that the trade in value went down so much and that I was going to walk away. It was not a bluff, I had full-on talked myself out of buying the van and was desperate to leave.
He says they "can't afford" to match Jackie Cooper's trade in value because they aren't making any profit on the van. "How's that true when the van's price has dropped 1700 in the last 40 days?" 'That's depreciation.' "So it will be valueless in just a few months?!" Liars.
Finally after I insist on leaving they matched the price and got my payments where I needed them to be.
The finance guy had declined at least 5 calls on his phone will I was in his office. While finalizing the paperwork, he finally answers one and you can hear his wife screaming at him until he frantically turns the volume down. They have a very obvious argument right in front of me that ended on him clearly being hung up on. Highly unprofessional.
When we completed the paperwork, the sales guy gets up from watching TV in the lounge to see me out. I asked if they fill up the tank or anything, he says they don't on used vehicles, only new ones. That might be policy, but I heard the sales guy in the next table over tell the buyer he had just filled up his 2014 *used* Altima's tank, so whatever.
Everyone I dealt with there acted like they couldn't muster any care about this sale. perhaps because it wasn't a new car. I even texted Janine (who should have been my salesperson but was gone that day) that I was very unhappy with my experience. She didn't follow up, no one did. No one cares. The only thing they cared about was bullying me into that stupid extended warranty, which tells you everything you need to know about what a scam cash cow it is for them. Pure profit. I'll never go back to JC Ford.