"puchasing a new edge "
- s car go-slug1
Everyone we encountered was very nice. Pete Marshall kept the whole experience relaxed and actually enjoyable. From sales to finance to tech orientation,they all seemed like people you would enjoy being around.And the price was pretty darn good too.
"Horrible experience and service at Joe Cooper Ford of Tulsa"
Wish I could rate Joe Cooper 0 stars!
Joe Cooper sold me a F150 and I've always been told don't buy the extended warranty but I did buy the drive train extended warranty because Charles the salesman talked me into it and made me feel good about having peace of mind about buying a used truck. I should of know he was lying because his lips were moving typical car salesman tactics just to make the sale! After 1 year the transmission started leaking and guess what seal and gaskets aren't covered in the extended drive train warranty. Ford issued a TSB (technical service bulletin) in 2011 because this is a known common problem. My family has bought 8 cars and trucks from Joe Cooper but this F150 is the last vehicle that Joe Cooper will sell to our family and we will be taking our business elsewhere. I hope the $632 to fix the transmission leak not covered in the drive train extended warranty was worth losing our family's business!? Go to Bill Knight or another dealership in the area because you receive HONEST and BETTER service anywhere else!
It's a known issue and Ford has a TSB on it:
6R80 TRANSMISSION BULKHEAD CONNECTOR
SLEEVE LEAKING TRANSMISSION FLUID FORD:
2009-2010 Expedition, Explorer Sport Trac,
Explorer, F-150 LINCOLN:
2009-2010 Navigator MERCURY:
2009-2010 Mountaineer ISSUE
Some 2009-2010 F-150, Expedition, Explorer Sport Trac, Explorer, Mountaineer and Navigator vehicles equipped with a 6R80 transmission may show signs of transmission fluid leakage around the transmission bulkhead connector sleeve. ACTION
Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE
Verify the leak is present at the transmission bulkhead connector sleeve. With the vehicle in neutral, position it on a hoist. For additional information, refer to Workshop Manual (WSM), Section 100-02.
1. Disconnect the transmission vehicle harness connector by twisting the outer shell and pulling back on the connector. 2. Remove the transmission fluid pan and allow the transmission fluid to drain. 3. Pull the release tab and pull down on the transmission bulkhead electrical connector retainer. 4. With the release tab down, pull the connector sleeve out of the case/mechatronic assembly. 5. Lube new connector sleeve 0-rings with clean transmission fluid, then install connector sleeve into case/mechantronic assembly. 6. Press up on the tab and lock the outer shell of the transmission bulkhead electrical connector sleeve in place. Make sure that the locking tab is securely locked. 7. Install the transmission fluid pan/gasket and refill transmission fluid refer to WSM, Section 307-01 for refill procedure. NOTE DO NOT TOUCH THE ELECTRICAL CONNECTOR PINS OR THE EXPOSED SOLENOID TABS ON THE TRANSMISSION BULKHEAD ELECTRICAL CONNECTOR. ELECTROSTATIC DISCHARGE MAY OCCUR AND MAY CAUSE DAMAGE TO THE TRANSMISSION CONTROL MODULE (TCM). NOTE BULKHEAD CONNECTOR SLEEVES MAY COME WITH RED OR BLACK 0-RING SEALS. USE ONLY BULKHEAD CONNECTOR SLEEVE THAT HAS BLACK 0-RING SEAL FOR THIS PROCEDURE.
"Awesome experience "
Joe cooper did a phenomenal job at finding me a Ford Escape that I specifically had been looking for. Austin my salesman made sure to get me the best car possible, and was extremely polite!