I found the Toyota I was interested in online. I emailed the dealer and Rafael Romero emailed back immediately. Within two emails he had hit the price range I needed. I had many questions as the car was 2 hours away from where we live. Rafael answered all my questions and was very passionate about what he does. He is a mature family man who really cares about his customers. He kept his end of the deal even though I had refused to pay the fee to hold the car until I could come and drive it. I did not understand the concept. When I arrived I understood . It is a very competitive city and Rafael didn't want me to lose out. I was in and out in a little over an hour and on my way with our new car. The finance department, frank, was very professional also and had us in nd out of there in no time. I had a great experience and will find Rafael next time I need a car....

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I purchased a Toyota 4 runner and love it!! Had great service and got a great price. Thanks Moses and Bert Shaw!! I will definitely return to this dealership when I get ready to purchase my next Toyota!!

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I gave Mose a perfect review because his service was impeccable from top to bottom. I needed a used car on little notice, and not only was he able to find what I was looking for, but his knowledge of the vehicle and personal care in our transaction made for a delightful car-buying experience. I have also been very happy with Mose's follow-up customer service and feel like anything I may need in the future will be taken care of quickly and professionally. I'll tell my friends and family that if they want a good deal on a new or used car (and don't want to be ripped off), then they should see Mose G. at Machens Toyota.

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Buying a new car can be a stressful experience, but Warren Byington made this time fun and easy! When my husband and I arrived at the dealership, Warren greeted us and welcomed us into a very relaxed experience. Over the next few days, he provided all the information we needed and never used any pressure to get us to make a decision. When our car arrived, he spent lots of time explaining the features and linking my smartphone to my new Prius, so I would be able to use several more features. I am not a "high-tech" person, so I'm sure it took lots of patience on Warren's part! We also enjoyed working with the gentleman who helped us with financing, but I'm sorry that I can't remember his name. Over, this experience was quite positive!

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Preston was excellent. Low key but informative. The sales experience was excellent. I like the way he followed up and was available when he said he would be.

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Preston Espinosa greeted me and listened to what I wanted and helped me find the right vehicle for me. He explained the features of my vehicle and asked if I had questions and when I did, he explained everything fully. He has called to check on the vehicle and how I liked it since having it at home. He introduced me to the maintenance department and explained what I should do to take care of my new vehicle. I was pleased with his service and he was not a bullying salesman, but one who listened and guided you to buy the right vehicle for you.

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Rafael Romero went way beyond the call of duty to make sure I had all the information I needed. He returned all calls promptly. He saw to all my needs during the sale in a professional and courteous manner. Finally a car deal with a good experience. It was worth the 10 hour round trip. Thanks Rafael. Gary Joel Williams Jasper Arkansas

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After an initial misunderstanding with Machens Scion, the team was upset that they had potentially wronged a client. The team went out of their way, took action in righting a wrong, and and now hopefully I will be driving away in a new Scion FRS. I would like to thank Dean and John for their exceptional customer service and attention to keeping each customer happy.

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This was, by far, the easiest and best experience I've had buying a car. Dean made it so simple. We negotiated everything via email which was very convenient and low-stress. I would go back to this dealership in a heartbeat.

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I had originally went to the dealership because my mom was going to trade in the car I was driving, which was a Toyota Avalon, so she could get a new car, she was working with Dean Hovis on that deal. During that visit Dean showed me a used Scion tC that they had out on the lot, I loved the car but was unable to buy it. Nevertheless, I left that day very said that I no longer had my favorite car.
Now here we are less than a year later I had saved some money and was ready to go look for a car. I looked on the website and saw another Scion tC and fell in love with it. My mother was going over to the dealership that weekend to have a check up on her car and she offered for me to go, at the time I had talked my self out of the car and didn't want to go and fall in love with it and leave upset, so I did not go. About 2 hours after she had left she called me and said that she had talked to Dean about the car and that he believed that I would be able to get it. She then came home and picked me and my car, a Toyota Camry, up and took us over to his office.
They took a look at my car to see how much it would be worth for a trade in and see how much the payments would be etc. and during all this Dean was very friendly, he even showed us pictures of his kitchen that he had remodeled! The feeling was very family-like and I felt very comfortable there, and he began to refer to the car as "your car", and through out the whole process he would tell me "don't worry! we will get you your car!". Now the car was in the shop getting a new hood because there was some hail damage so I was unable to test drive it. So my mother and I went home and I anxiously awaited a phone call to let me know if I was approved for a loan and when the car was out of the shop. I received that call on a Tuesday afternoon and made plans to go see it the next day.
I talked with my mom that night and she said that the payments would be really hard for me to make and if I didn't make them she would have to and she didn't feel comfortable doing that. I then called dean on Wednesday and left him a message saying that he could just sell the car to someone else and that I was sorry I couldn't make it. I was heartbroken, and then a few hours later I received a phone call from Michael Wagner saying that we could adjust the payments and get it down to a more attractive number. I immediately went over to discus this with them. Once I arrived Dean met me at the door with the keys to the car and let me test drive it and see everything it had to offer.
We were quickly able to come to a number that was acceptable for my mother and myself and finished the deal. The whole feel of the place is really comfortable and I felt at home! These guys really care and will work with you on things!(:

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