Joe Pecheles Volkswagen, Inc

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joe Pecheles Volkswagen, Inc:
As a young woman buying my first car I was unsure what to expect. Nearly every dealership that I walked into treated me like I was ignorant and uneducated. I was so put off that I refused to buy cars from these dealerships, despite them having inventory with cars I was very interested in. Joe Pecheles in Greenville was the exception to this experience. I was EXTREMELY pleased with the service and value that I received through this dealership. They were completely reasonable when negotiating and I left the lot so pleased after purchasing a car. It is the only place that I will buy a car from in the future and I would recommend them to any of my family and friends.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Joe Pecheles Volkswagen, Inc:
Bought my '03 Beetle from this dealer. Have had to take it back on four occasions for faulty brake/tail light - last time asked them to fix the problem, not just replace the bulb again - live 45 miles away. Still didn't fix it and is out again! Also, they had to replace the emg. brake handle under warranty, let me know when ordered part was in, and went there (with appt.) and sat for 3+ hours waiting for it to be installed; then came out to tell me they had ordered the wrong part and had to re-order it!! Never was I offered transportation or a loaner car or anything! No quality control apparently and just fix what's on the surface what is obviously a defect (brake light). Very unhappy with their service department.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Joe Pecheles Volkswagen, Inc:
I purchased a 2002 VW New Beetle TDI for my wife's commute to UNC which is about 120 miles from our home. The TDI is a great car and gets 50 mpg. I can't say the same for Joe Pecheles VW in Greenville. I heard a friend call them the "stealership" rather than the dealership and I found this to be true. I got a $350 oil change - yes $350. They sold my wife some extra filters and an inspection of the timing belt, hoses, etc. I'm not even certain they used synthetic oil, which is recommended. When I got the car back the underpan (snowshield) was hanging down because they forgot to put some of the plastic pop rivets back in. The interior was also dirty and there was grease on the carpeting. I didn't complain because I won't be returning.

Was this review helpful to you? Yes | No