Joe Perillo BMW%2C Inc.

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joe Perillo BMW%2C Inc.:
Very very rude. Never go to this dealer!!!! She told me that my car was not worth anything because it was not a BMW and offered me $10,000 for it. I sold it to Fields the next day for $19,000.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Joe Perillo BMW%2C Inc.:
My brake pad sensor light went on so I took it in for service. Every time I go in it's a differnt story from hell. This time would be no exception. On top of the brake pad job they performed a catagory 2 checkup which I approved but was unclear to me that it would be an extra 1200 dollars on top of the already 780 dollars for the brakes. On top of that I was just in there for an oil change 2 months earlier, and told them not to change the oil. They did any way and forgot to screw the cap on the oil cannister and all the oil leak in my alley and on my garage floor. After filling the car back up with oil I took it back in and made them check the car out document that there wasn't any engine damage to the car and reimbures me for the oil I put in and pay for my next oil change. I also made them change the work order to read it wasa major oil leak noyt a minor leak as they indicated. At $155 per hour. Never again. Turns out a women in my office was having issues the same day I was in. They only survive because of location. Get another dealer in the area and they would be changing their tune.
Tracy

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joe Perillo BMW%2C Inc.:
Convenient location and friendly staff

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Reason for Visit: Service

I recommend this dealer: No

My Review of Joe Perillo BMW%2C Inc.:
I had to bring my new BMW 3 series back to Perillo for Airbag & Steering faults 4 times and both problems still exist. The last time Perillo had the car for 3 days and came back on the last day saying part on backorder. They are a disgrace and repeatedly lied about resolving the cars problems. Not once did they offer a spare car. they lied about software, alignment and the work supposedly undertaken. Avoid these bandits AT ALL COSTS

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Reason for Visit: Service

I recommend this dealer: No

My Review of Joe Perillo BMW%2C Inc.:
Perillo's problems are organizational. Service customer contacts are poor with totally inadequate access and follow up. Especially with all the problems, they just don't get back to you when parts come in - and practically always you have to wait for parts to come in so it is two trips not one per problem. Thent the service quality is inconsistent. The head mechanic is excellent, but getting your car to him takes persistence as he is swamped. The other mechanics are sometimes good and sometimes not. Sales staff can mitigate the service organizations failings but you have to ask. By the way sales gets 5's, its after delivery service that frustrates.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Joe Perillo BMW%2C Inc.:
I had my car serivced once at Perillo. When I received my car back I found 3 torx type screws lying on the driver side florr. Service did not know where these came from. <br><br>I recently called to inquire about an oil change for my 330ci since the maintenance program expired. They told me it would be $45-$65. I asked why is there a range. The service person told me it is because they dont know the amount, type (synthetic), or brand of oil. I proceeded to tell him, 2001 E46 330ci, synthetic oil, Castrol, 7 quarts, how much? His answer, $45-65. Thanks for nothing....idiot. I took my car to Fields BMW. <br><br>Never service your car at a place where the owner stars in the commercial!

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