Dealership refused to honor original Manufacturer extended service on faulty window regulator parts. This happened twice in a month period. The faulty window clips and regulator have been a source of problems for Jeep, to a point that coverage has been expanded through 2014. This extension has no mileage limits. The dealership informed me the window problem was the fault of an uncovered part which caused the same symptoms as faulty covered issues,Twice. I was told in each case the problem was not covered , before a mechanic even looked at the situation, the part at fault can not be determined without actually looking at the part. I was told if the dealership took the time to look at the culpruit, I would be charged if I choose to fix or not. This same situation, Jeep window regulator- clip issues, should be fixed. By the way, I am driving my 6 th Jeep over a 20 plus year period. Will not purchase another one, or any auto from this dealer. Dealership would not even pick up the phone and call 800 # to Jeep, in fact I attempted to 3-Way call with Dealership service people while I had Jeep Corp on the phone and dealership refused. Lastly, I asked for the damaged parts that were replaced, in both cases prior to any work being done, parts were never given to me. Easy to determine for me, faulty covered parts were the issue, and I was charged when the faulty covered parts failed, Twice.

UPDATED; The dealership has been extremely responsive to this situation, responding to messages, researching the problem, and at present, directing me to the Service Manager. I do have a restored confidence in this Dealership.

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Hey David,
Got the call last night from the Dodge peeps and you guys have nothing to worry about. You got a perfect score. Your salesmanship far exceeds any other salesman that I have had the pleasure of doing business with. You listened to me, and helped me find the vehicle that I needed and that would work for me. Hopefully I can get as much good service out of this truck as I did my Durango. But in the meantime... when Johnny gets ready for a truck, he said he's coming back to see you!
Thanks again for helping me find "Henry" my 1500 Hemi truck!

P.S. Yes, I named my truck "Henry" and my Durango was just plain ole "Dango".
Sincerely,
Donna

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I purchased a new 2012 Dodge Ram from Joe Usry. They were very friendly and everyone there had a smile on their face. I got a good deal, but I was most impressed with their level of professionalism. They showed a genuine interest in me. The other store I went to who I will write a review on next did not listen to me, and they all looked so miserable to even have a job. It was just nice to finally buy a vehicle and have a good experience doing so. I applaud them for changing my expectations.

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This place treated me right and fair. I got a great deal on my trade in, and they offered me the new Jeep Wrangler at a great price! I was impressed with the whole process. I did most of my paperwork over the internet with their Internet Manager and he made it seemless. They did not have the Jeep I wanted in stock, but they went and got it for me at no charge, When I arrived to pick it up, it was as expected.

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I've only had one great buying experiance when it comes to vehicles, and it was when I purchased at Joe Usry. We were greeted quickly and got a quick response to all our questions. Joe treated us like family, and that's the reason we chose to do business with his dealership. Great people, friendly staff, and an outstanding place to buy. Thanks Joe

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