John Bear Pontiac Buick Cadillac Ltd

Money grab and a pompous staff for sure as stated in the comments. If you are not knowledgeable about vehicles they will take advantage. This dealership preys on people who don't know better and are trusti comments. If you are not knowledgeable about vehicles they will take advantage. This dealership preys on people who don't know better and are trusting them to be honest. This dealership had me leaving and returning with new problems each time I came in for service or an oil change for the last 4 years. Coincidence or bad luck until the last 2 oil changes were both leaking due to sloppy work . The last oil change was performed 1 day before leaving on a trip to northern Ontario leaving me stranded in Sturgeon Falls ON - no oil in vehicle. Vehicle had to be towed from Sturgeon Falls to Sudbury where it was discovered that the oil filter was cracked - either already damaged or cracked while changing the filter. Either way this was the second time and difficult to believe it was a one off being the second time in a row. John Bear did not want to be accountable and laid blame on GM for defective filter. John Bear also insisted that the engine light that remains on since the oil leak was completely unrelated to the drive from Hamilton to Sturgeon Falls without any oil left in my vehicle ??? I now realize that much of the service that I had done on the vehicle was likely unnecessary - such as spending over $1200 including a discount to have all the lines changed under vehicle 3 months earlier which did not resolve clunking issue. Clucking was in fact due to loose bolts underneath after returning with the same complaint - they didn't see this during the inspection and decided the line needed replacing ??? I was then charged to have the bolts tightened - nice. They said I must have have had work done somewhere else because they never touched the bolts ??? The positive comments on this site can only be made by knowledgeable customers that the dealership is unable to rip off. This is the 3rd vehicle purchase through John Bear - that's what you get for being a loyal customer. Hope this helps someone. More

Buyer beware, I had expected a safe transaction when purchasing a used vehicle from John Bear dealership. I held the belief that John Bear was a reputable and responsible company, one that would treat i purchasing a used vehicle from John Bear dealership. I held the belief that John Bear was a reputable and responsible company, one that would treat its customers with respect. However, my experience turned out to be quite the opposite. Shortly after acquiring my 2016 Chevy Cruze, I discovered that the spare wheel compartment contained several inches of water. It took a week to resolve this issue, and it was evident that the dealer had previously attempted a repair without verifying its effectiveness. Now, less than six months later, I'm dealing with a persistent moaning noise whenever I turn the steering wheel. The John Bear service department informed me that it requires a rack and pinion steering column replacement, which is currently out of stock and on backorder due to the GM strike. When I reached out to the used car agent and manager for assistance, their only response was, "You should have purchased an extended warranty." There was no genuine concern for customer satisfaction or retention. It's clear that John Bear does not stand behind the used vehicles they sell, and they seem indifferent to maintaining positive customer relations. This has been my most disappointing experience with a car company, and I have no intention of doing business with John Bear again, nor will I consider buying another Chevy vehicle. More

i`ve been coming to this dealership for over 25 yrs its very clean and the people are very good at their job. when you take your car in for service they only do whats needed at that time.Also they give yo very clean and the people are very good at their job. when you take your car in for service they only do whats needed at that time.Also they give you a time when the car will be ready and its within 1/2 hr of when they said More

Recently purchased a pre-owned vehicle and had a small issue with it and the service department took it in, repaired it promptly and topped off fluids. Awesome.Thank you "Carman" Gerry and to your team fo issue with it and the service department took it in, repaired it promptly and topped off fluids. Awesome.Thank you "Carman" Gerry and to your team for taking care of me! Thanks again. More

Worst service department, Money grape (check prices with other dealers before proceeding huge difference. stay away. other dealers before proceeding huge difference. stay away. More

For a service department, they give no service. Pompous staff. Would not recommend this dealership. Pompous staff. Would not recommend this dealership. More

As a resident of Hamilton I grew up hearing about John Bear,  and watching their commercials on TV. I was very excited to purchase my dream vehicle a Cadillac SRX from them, unfortunately this purchase ha Bear,  and watching their commercials on TV. I was very excited to purchase my dream vehicle a Cadillac SRX from them, unfortunately this purchase has very quickly turned into a nightmare. I am not sure if my poor treatment is how everyone is treated or if it was only reserved for me. First and foremost do NOT buy the protection packages they are a rip off and an expensive  upsell.(I purchased the Gold package it's absolute garbage) From the moment I drove this vehicle off the lot I have had problems, the ABS system had to be completely redone a month after purchase.The front tire kept on going low (valve issues) and the paint on the hood peeled off.  Clearly I was sold a lemon! Let's start with the ABS system, they refused to cover the payment, I thought I was going to lose my mind, I was so angry, they then held me over a barrel and told me they would treat it as an insurance claim and I would have to pay the 250.00 deductible plus tax. As I needed the  truck to go to work I reluctantly paid it even though I just paid over $25,000 for this vehicle the month before. I brought the vehicle in to the dealership many times to have the tire topped up. I was finally told that the problem was the tire valve they wanted me to bring it in and pay for the leaky valve which I refused to do. They finally fixed it without charge 8 months later.  The hood of the car is still not fixed they gave me a paint pen in March to fix the damage, It covered the big blotches on the vehicle however it looks awful ( they really should have repainted the hood which is what I asked for). I have been back so many times to complain, they took pictures at the beginning of August I didn't hear back from them. I called in September and was told that a manager lost my paper work. I went back again and had pictures taken I just received a letter that I have been denied to have it fixed. I don't know how they can get away with selling a defective product. They say that they inspect their used vehicles before they leave the lot clearly this is not the case,  I have been in a constant fight with John bear since January 2022 it is now October 2022.  I don't know what else to do, I have tried to get hold of the GM however his info seems to be a guarded secret. I am so disappointed I am driving a vehicle that I hate because of all of the trouble that I've been through. I'm so embarrassed to drive it with blotches on the hood it looks so  bad! I will Never purchase another vehicle from this place again. I am thoroughly heart broken, I am disgusted and disappointed. More

Customer service was excellent, timely and professional. I am very happy with the results and will continue to have my vehicle serviced here. I am very happy with the results and will continue to have my vehicle serviced here. More

Had the pleasure of buying a new Traverse from Piero. His professional approach was well received. We were confident in his honesty when answering our questions and this made an important financial decis His professional approach was well received. We were confident in his honesty when answering our questions and this made an important financial decision much more relaxing. Follow up and commitment is appreciated and builds a trusting business relationship, More

I’m 47 and I just bought my first new vehicle. I found what I wanted and went in and put down a deposit and SIGNED the purchase agreement.Roughly two months later my truck arrived and when I went i I found what I wanted and went in and put down a deposit and SIGNED the purchase agreement.Roughly two months later my truck arrived and when I went in to finalize everything a new price was put in front of me,$2000 more.When I told them no way,I signed a purchase agreement for this truck I was told by the manager that I either pay the $2000 more or wait for another truck.The manager then said she would give me the tonneau cover for cost and throw in a $100 gas card.Not happy,I took that offer because I wasn’t waiting months for another one.When I picked the truck up I had to ask for the gas card.Got home and realized it was a $50 card.Went back in to get the other $50.Tried them at two places the following weekend and they didn’t work.I went in to let them know about this and from that point it was one month of texting my sales guy and getting the run around.Finally had enough and went in,obviously not in a good mood and they etransfered me the money.Next is the referral program they have.I gave all the information they needed and after that I text the name of my referral twice to the sales guy.She still has not received anything.She bought her Colorado six months prior.I just had my truck in for the first oil change and asked them to look at the rear end because of a knocking noise I was hearing.I was told it was dirt in my leaf springs.My truck is a trailboss with a two inch lift.I guess I’m not supposed to get it dirty.Anyways that interaction will be my last there.The thing that bothers me more the anything is that I paid $55,000 for my truck and I don’t trust a single person inside those doors.Sales or service.It became very evident to me with them not honouring the purchase agreement nor the referral program and the whole gas card thing that it’s all about money.Every penny with total disregard for customer service.My wife and I have bought so many used vehicles and nothing comes close to the John bear experience.If your an honest person and expect the same in return,this dealership is not for you.I will NEVER do business with them again. More