John Eagle Acura

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of John Eagle Acura:
MY EXPERIENCE WITH JOHN EAGLE ACURA WAS GOOD. I WAS NOT HAPPY WITH THE ADD-ON INSURANCE (DISABILITY, HEALTH AND WHO KNOWS WHAT ELSE) THAT IS PACKAGED INTO "SPECIAL" INTEREST RATES. BUT, THERE WASN'T MUCH HAGGLING AND NONSENSE OTHERWISE.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of John Eagle Acura:
Over priced, faulty loan papers, undocumented charges, and horrible service. I will never visit nor recommend this dealer to anyone! They will receive what is coming to them in the long-run, meaning I hope their doors are forced closed and go bankrupt. Do not trust these people and what ever you decide on do not but John Eagle

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Reason for Visit: Sales

I recommend this dealer: No

My Review of John Eagle Acura:
I had the absolute WORST experience during and after purchasing a car from John Eagle Acura in Houston, TX. From the incompetent salesman to the absolutely horrible treatment from their finance department the experience is one I would never wish on anyone.

The salesman was completely inept. He didn't have to do any real work or selling. I came in having done my research - I knew all the specs, had already taken a test drive, didn't need any kind of pitch and had virtually no questions. I guess I threw him off his game because he never asked for my ID or insurance card. They sold me a car without having verified who I was! I could have been anyone - I could have been committing identify fraud for all they knew. He realized his mistake hours later but they had closed and it was late. Since I driving back home (out of state) the next morning it was going to be days before I could fax him all my info.

That ended up being lucky for me because once I got home and had time to pour over all the contracts and analyze the numbers I had several changes/refunds I wanted issued. That is when it got really ugly. The salesman actually threatened me over the phone because I hadn't faxed my documents (3 business days later) and I'm sure he was in big trouble over it. I'm guessing they can't sell a loan without those documents so they were sitting on a $27k loan they couldn't do anything with. The finance guy never returned my calls or emails, he was ivasive and down right rude. Through everything I always maintained my level of professionalism but I was firm about what I wanted.

I am still fighting with them over an issue with my warranty. It has been elevated to the finance manager and I guess because I'm a female he has treated me like I'm an idiot. He was condescending and rude but I will not be deterred. I will fly back to TX to argue with them to clear the matter up if need be.

Please, whatever you do - DO NOT purchase your next vehicle from these people. They are the epitome of slimy car salesmen.

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