My Review Of John Eagle Honda of Houston:
Worst experience ever with a car dealer. Me, my wife and my baby went there on a weekend to have a look. We found one car that we liked and we were dealing on the price. We went out without buying it but we left our number and contact just in case. Next morning I received 3 calls on the cellphone and my wife other 3 and finally they told me my the price I offered was fair. It was early afternoon, I asked them to clean the car and I quickly left work to go there (like 2 hour on highway). Once there, I SIGNED the purcase offer in front of the sales man and I was waiting for my car with the money in my hand. In the meanwhile, other guys entered the store and since the were interested in the same car (but with financing, not cash, so I think they were supposed to buy at higher price), a manager rudly asked me to wait since it was not so sure I could take the car anymore.The salesman in th meanwhile was really surprisd about this and just told me he can't do anything. I watched those guys deal, test the car (that I already tested on saturday) and finally be credit approved. The manager waste my purchase offer and sold the car to the other guys, all of this asking me to wait 1 hour and taking time every time I was asking him news while my baby and my wife were ther with me.
I don't know if this is right or not, but I was really upset by all of this since really, as costumer, I have never felt so bad treated before.
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John Eagle Honda of HoustonAdded:
3/9/2012 3:56:38 PM
Thank you for taking the time to share this experience with us.
We appreciate you giving us the opportunity to provide you with the used CR-V, which was a remarkable value, and hope that you do understand that we have many people who say "I will think about it" and we never see them again. We appreciate that it takes time to make such an important decision, and hope that you understand we never pressure anyone to make a purchase. I have spoken with you and offered you similarly priced vehicles which did not work for you.