John Eagle Honda of Houston - Service Center

Someone should take a look at how many people they are allowing to wait inside the express service room. The X on the chairs yet y'all pack the room full of people. It's like a flipping virus hot spot! I allowing to wait inside the express service room. The X on the chairs yet y'all pack the room full of people. It's like a flipping virus hot spot! I will not be returning. More

Service Technicians Lack of Knowledge on State Inspection Standards and Customer Service Skills We brought our car to this dealership for state inspection, they wouldn't do the inspection, stated that our Standards and Customer Service Skills We brought our car to this dealership for state inspection, they wouldn't do the inspection, stated that our front windshield's tint wasn't meeting the state's standard. Here is what I have found on TxDPS regarding sunscreen device, it was also confirmed by another dealership nearby. Ours is clearly above the AS-1 line, and their service technician (I believe his name is Mike Ma) still tried to argue with us and wouldn't even read what I was trying to show from my phone. Please train your service technicians with the updated State issued standards, better customer service skills and stop wasting customer's time. Window Tint Standards can be found in the Texas Administrative Code, Title 37, Part 1, Rule 21.3. (c) (2) Windshields. No after-market sunscreening devices shall be installed, affixed, or applied to a vehicle windshield below the AS-1 line, or five inches from the top of the windshield if the AS-1 line annotation is not present. More

Sell the Woman a costly repair job! My wife brought her 2011 Honda Pilot in on 11/9/2019 due to check engine light on in the instrument panel. We have used this Service Dept. for approx. My wife brought her 2011 Honda Pilot in on 11/9/2019 due to check engine light on in the instrument panel. We have used this Service Dept. for approx. the past 4 years and have always had good experiences with them and them to be honest & forthright. The car had a P0302 misfire code. The mechanic & Service Advisor (Anthony Olson) advised that oil was passing the piston rings, however the car has never burned oil, nor does it now. We were advised that we needed a new engine for the car at a cost of $ 6,130.08. This just didn't pass the "smell test" with me, so we took it to another A.S.E. Certified Repair Shop & told them no more information that we told John Eagle Honda. This shop also got the misfire code, and said that an ignition coil had gone bad on one of the cylinders causing the spark plug not to fire. This other shop changed the bad coil & changed all of the Iridium/Platinum spark plugs, did a tune-up cleaned the fuel injectors, and a fuel injection system all for under $ 900 and the car now runs as good as it ever did & still does not burn oil. Maybe since it is close to the holidays some employees (mechanics & service advisors) felt the need for a large commission on a large ticket repair job... who knows? Once trust is gone how do you get it back? Don't believe I'll ever set foot on the premises of this dealership again! More

*****SEKOU SININTA IS THE BEST*****After a long day of *****SEKOU SININTA IS THE BEST***** After a long day of searching for the perfect SUV, my husband and I decided to make John Eagle Honda our last s *****SEKOU SININTA IS THE BEST***** After a long day of searching for the perfect SUV, my husband and I decided to make John Eagle Honda our last stop. I went with a 2019 Honda CRV and I LOVE IT!!!! We dealt with Sekou and Omg he is wonderful and fun. He definitely knows HONDA!! I highly recommend him and John Eagle Honda. More

Great service everytime Ask for Adan Singleterry outstanding customer service is provided everytime i visit and always feel very well taken care of!! Thanks again will see yo Ask for Adan Singleterry outstanding customer service is provided everytime i visit and always feel very well taken care of!! Thanks again will see you guys next time More