Sport City Toyota

Did not explain I was "buying" optional packages, would not have agreed to it if I would have known. They said it was included with the purchase. Put 10k down on a 25k car, didn't tell me I was walking out not have agreed to it if I would have known. They said it was included with the purchase. Put 10k down on a 25k car, didn't tell me I was walking out with a 25k loan. Only one lender offer for 18% apr daily. Instead of informing me and recommending to back out of some of it, they accepted it. Ended up having to sell the car shortly after. I am contacting an attorney as there was a similar case at a neighboring dealership. DO NOT BUY HERE! They are co-artists/scammers More

If you want an unethical dealership, come here! They start by advertising with veteran discounts which they don't honor! Take vehicles and sell them even after you put down "good faith money", the They start by advertising with veteran discounts which they don't honor! Take vehicles and sell them even after you put down "good faith money", the managers change the cost of vehicle, the finance dept adds things to total and doesn't go over the details then tells you all the paperwork is on a flash drive for review when only one document is there. And these numbers aren't even the ones which the sales and management quotes. No numbers or costs are given on extra services and when questioned on "why" no one will answer your question. So, if you want this type of service come here. Otherwise find another dealership! Oh, forgot about the great customer service from management where they treat you with abruptness. rudeness and basically boarding on unprofessionalism but some really like this type of service. Great Sales Representative in Dwayne Flowers who tried to do the right thing till management and finance got involved. More

This team was excellent to work with. We came from Oklahoma for a family visit and ended up purchasing from Sport City because they were very friendly, low pressure, and completed the pu We came from Oklahoma for a family visit and ended up purchasing from Sport City because they were very friendly, low pressure, and completed the purchase very quickly! More

I have been doing business with Sport City Toyota for over 20 years because they are a dealership I believe in. I have always had the a great sales rep. My lease was ending so I went into the dealership over 20 years because they are a dealership I believe in. I have always had the a great sales rep. My lease was ending so I went into the dealership to trade in my 2021 Venza Limited and get a new one. My original sales rep had retired but I was fortunate to get Jeff Jones as my new sales representative. He is Director of Fleet Sales and is a terrific salesman. He was professional, knowledgeable, and caring. Not only did he listen to my needs and concerns, he went above and beyond to find me the best vehicle possible to meet those needs and my payment concerns. I love the car he found. It was everything I wanted and affordable. Melissa Pattison, Finance Mgr, was extremely helpful. She explained what I was signing and then gave me my options to consider. Best part, she explained all the options and benefits but unlike some people you met elsewhere, she was not pushy, there was no hardsale. She listened and really made Finance a pleasant experience. Mark Kitchen, Business Finance Director, stopped by to check how everything was going and then thanked me and my wife for our business. He can always be seen moving around the sales floor checking with people to make sure everything is going right. They are all so personable. I like this dealership and will continue doing business with them because of the people they have and the great service I always get. My kids have used them too. Highly recommend this dealership. More

Sales manager George and Anette the sales lady were awesome. Finance manager Erik Flores - I didn't like him how he explained the process. I FELT LIKE HE WAS RUSHING ME TO GET THE ADDITIONAL SERVICES awesome. Finance manager Erik Flores - I didn't like him how he explained the process. I FELT LIKE HE WAS RUSHING ME TO GET THE ADDITIONAL SERVICES . HE MADE ME SIGN THE PAPERWORK WITHOUT SHOWING ME THE COST BREAKDOWN. RIGHT AFTER I SIGNED, HE DIDN'T GIVE ME A COPY OF THE DOCUMENTS AND JUST PUT IT IN AN ENVELOPE. I HAD TO GO BACK TO THE DEALERSHIP TO GET A COPY OF THE DOCUMENTS. I WOULD NOT RECOMMEND HIM. IF YOU WANT TO BUY A NEW CAR. GO FIND SOMEWHERE ELSE. NOT THIS LOCATION. EVERYTHING IS OVER PRICE . More

If I could give them a negative 5 I would. They messed up the paperwork. They don't communicate with you after you sign the paperwork. They were not responsive to the issues that I brought to They messed up the paperwork. They don't communicate with you after you sign the paperwork. They were not responsive to the issues that I brought to their attention. They didn't make good on their advertising. More

Buyer beware, they slip in extra charges. I got the car. I don't think I would use them again. I'll try to be complete. Buying - I contacted about an online ad. They are hours from me and I got the car. I don't think I would use them again. I'll try to be complete. Buying - I contacted about an online ad. They are hours from me and I want to arrange everything before to save my time. I told them I would buy it for MSRP which is what they advertised. "oh we have to do a dealer markup". I tell them no thanks then its not my time to buy, we go back and forth, and then I get a text. "We will sell the prius 39,455+ttl" which is what the ad said. Great. I drive over I agree to everything. Agree to the trade in amount. The salesman lines out these two extra charges on the sales sheet. These were distributor addons. "We aren't doing these since we are doing that price". Financing - I'm planning to pay cash but since they aren't giving me a markup I figured I would hear them out on financing. I didn't need it but I can just pay it off the first month and then they can make some money and it doesn't hurt me. So I go to financing and the young guy is okay. He leaves and gets some older manager who is completely rude and unprofessional. Acts like he's doing me some favor offering me financing. I didn't even want to be there but was again trying to let them make some free cash since I got the car for the price I wanted. I get told at that point well I can't use my toyota rebate without financing. First time I'm told this, but fine, I'll finance. They run my credit, offer a terribly uncompetitive rate, and tell me the final financing price. I never get a break down like usual. Like the sheet that shows "Price - trade - rebate + tax + documentation fee, etc". I just get an amount that I'm told is the car - my trade plus ttl. I sign the electronic screen believing the agreed 39455 + ttl that was agreed 10 minutes ago and in writing was the sale amount. Pickup: Car arrives about 10-12 days later. I go to pick it up. Everything is rushed. Financing guy isn't there. I'm told to sign all these papers by some lady. They aren't complete but just excerpts. I'll get my contract copies in the mail in a couple days. I got one key due to shortage. The second key will show up in a few months. I never get contract copies in the mail. Toyota financing finally kicks in and sends me an email. I also get a lojack activation what?? The sales guy told me we aren't doing these things because I was getting the agreed 39455 price. I started digging through toyota financial site. There's no break down of the amount financed. I contact the finance guy. He tells me he just plugs in the amount the sales guy gives. Sales guys are pointing me at the finance guy. I get a break down of the contract amount (for the first time I've ever seen been given this at any point. Sales guy added in the 300 dollar appearance package and a 499 lojack GPS. These additions weren't disclosed to me and were not agreed. I left the sales desk with an agreement and a written text that the car would be sold as per the ad for 39455 + ttl. They upcharged me between sales and the financing that I didn't want for the extras anyways. I take full responsibility for trusting we had an agreement. I signed a bunch of generic pieces of paper agreeing to the price that the sales guy would run back and forth to his manager. But when it came to the official breakdown I should have stopped these guys and held them accountable. I've bought cars from the internet and out of state and it was a more transparent process than this. This dealer made it very difficult to offer a product at an agreed price and I'm upcharged 800 bucks for it. I've called to ask if anything can be done and no call back even after being told a manager would call me. I'm sure the dealership will tell you the addons are standard and blah blah. But they weren't agreed or disclosed. And since I don't know what the appearance package is, and was told we aren't doing it since I'm getting the car at this lower price, I don't even know if I actually got said package. More

Good price but usual car salesman crap. Bait and switch. Be careful. Takes a lot of time and effort to not get screwed. Bait and switch. Be careful. Takes a lot of time and effort to not get screwed. More

They sale you pre-owed cars that breaks down after two weeks of owning the vehicle. weeks of owning the vehicle. More

Bait and switch scam. Advertised bait vehicle not in stock. But the more expensive "switch" was front and center. Plenty of smoke and mirrors at this place. If you want Advertised bait vehicle not in stock. But the more expensive "switch" was front and center. Plenty of smoke and mirrors at this place. If you want to see what a shady dealership is like this is where you should look. More