Read Reviews John Elway's Crown Toyota Scion

John Elway's Crown Toyota Scion

John Elway's Crown Toyota Scion

1201 Kettering Drive
Ontario, California 91761


Sales: (888) 263-7885
Service: (888) 263-7885
Parts: (888) 263-7885

John Elway's Crown Toyota Scion
Manufacturers: Toyota, Scion

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  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 107 reviews

4.9

4.9 out of 5

129 lifetime reviews

John Elway's Crown Toyota Scion

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Certified: John Elway's Crown Toyota Scion

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, John Elway's Crown Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - Closed

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 9:00 AM - 9:00 PM


Service

Monday: 6:30 AM - 7:00 PM

Tuesday: 6:30 AM - 7:00 PM

Wednesday: 6:30 AM - 7:00 PM

Thursday: 6:30 AM - 7:00 PM

Friday: 6:30 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 AM

Sunday: Closed


Parts

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:30 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed


Our Amenities

Full Service Cafe Instant Financing
Free Car Wash with Service Parts Store
After Hours Drop-Off Pet Friendly
Children's Play Room Shuttle Service
Customer Lounge Area Television
Free Coffee Vending Machines
Free WiFi

crissamot
5/21/2013 11:18:18 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tamer Cerges
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of John Elway's Crown Toyota Scion:

I brought in my 19 year old daughter whose vehicle was totaled when she was hit by a drunk driver. Her previous vehicle was paid for and we were not expecting her to have to make a monthly car payment. She wanted a truck because she feels safe in a bigger vehicle. She wanted a Toyota Tacoma but soon realized that was going to be out of her price range of $200-$225 a month. We were welcomed onto the lot by a greeter (sorry, don't remember her name). Tamer then greeted us and showed her several Tacomas but we just could not fit it into our budget. Tamer really wanted to help my daughter find a vehicle to fit her needs. He showed her several vehicles and really showed concern for our situation. The last vehicle he showed her was a 2008 Chevrolet Silverado. It was perfect!! She took it for a test drive and was hooked. After sitting down and discussing the numbers, the vehicle was still a little out of her price range. He talked with the finance people and finally got the payment to $235.00. I was willing to make up the difference for her. Tamer made us feel like family and I feel he went out of his way to help a 19 year old who never thought she would be thrown into this situation. I understand that Tamer is a new employee to your company. He is an excellent representative and asset to your company. Thank you for everything!

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pastorbrad54
5/17/2013 12:10:10 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marcus  PsalmsMarcus Psalms
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.5

My Review Of John Elway's Crown Toyota Scion:

Marcus was very friendly and helpful. He knew that I knew what I wanted and knew what a fair price was for my trade-in and new car purchase. He was respectful, knowledgable and treated me and my son-in-law well. I purchased my previous vehicle from Crown Toyota and had a good experience. That's why I came back.

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mushtaq1980
5/14/2013 1:51:30 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Syed MehdiSyed Mehdi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of John Elway's Crown Toyota Scion:

Provided the exceptional customer service. Was able to match the competitor's offered price. Went through the hard work of getting a car matching my specifications. No hidden charges or surprises or catches. Terms were straight forward in the quotation. Listened patiently to my needs and were able to answer any questions I had. I highly recommend this dealership and Sales Managers Syed Mehdi and Mike Lee. In the future if I am buying a car, I will be sure to check with Syed and Mike.

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ccrosby
5/11/2013 3:24:08 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Zach wooldridgeZach wooldridge
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of John Elway's Crown Toyota Scion:

I had been on the hunt for a volvo s40 for weeks. On Saturday May 4 I had driven over 400 miles in search of the perfect one in Southern California. In the late afternoon I found an add online for a volvo s40 in Ontario that got my hopes up again. After many failed attempts and dissappointments I wanted to give it one more shot. I live in San Diego, so while the Ontario dealership isn't neccesarily close by, I have to say it was worth the trek! I arrived about 30 minutes before closing but everyone was extremely helpful and very pleasant. The car was perfect and I got a great deal on my trade in. Zack was such a blessing after a very dissappointing experience thus far. I was in and out in about 90 min with the perfect car. Couldn't be happier. Thanks Zack!

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hvaliente
5/9/2013 11:37:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ruben GonzalesRuben Gonzales
Tonya TillemaTonya Tillema
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of John Elway's Crown Toyota Scion:

One of my daughters leased a car with Crown Toyota three years ago. Tanya called her to set up an appointment and review her options. I was surprised to see that Tanya was still working there and my wife and I had been looking for a new car. I called Tanya and set up an appointment with her. When we showed up she met us with a great smile and proceeded to show us the car we were looking for. We were a little concerned about a hybryd car, but she knew the Prius inside out and told us about the features and benefits of the vehicle. After a short test drive we settle on an amount and within minutes we had agreed on a price. It was refreshing to deal with her, we did not feel pressured or intimidated and her pleasent demeanor made it easy to agree on a price quickly. We then proceeded to go to the finance department where we met Ruben who again made us feel very comfortable and explained everything we were signing and the additional services that came with the contract.

Overall our experience was one of the most pleasant experiences we have had in years. My daughter will be meeting Tanya on Monday so she can go over her options. We have become big fans of Crown Toyota and we will certaily come back again when we need out next car. Thank you for having such great employees.

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rbbowman
5/6/2013 5:03:55 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Velky
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of John Elway's Crown Toyota Scion:

I had been to a few other dealers and was not dealt with in a profesinal manner, I went to Crown Toyota and Velky greeted me as I came on to the lot She was freindly ,understanding of my sittuation, with a great attitude, treated me as a human insted of a villian, the sales manager was great and the finance department got me a great deal on warranty,gap, and alarm system overall for bying a car it was not a bad exsperiance, and would highly recomend Crown Toyota.

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Jdavidson910
5/4/2013 7:55:21 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Zach wooldridgeZach wooldridge
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of John Elway's Crown Toyota Scion:

When my 1991 Chevy Blazer Broke down and repair was to the point of not being worth putting into the vehicle, my quest for a for a new one had began. To Start I find it difficult to put into words just how exceptional this dealership is. Upon Arriving at John Elway's Crown Toyota i had been to at-least half a dozen other so called dealerships or slime pools as i was beginning to call them, However John Elway's was quite a different experience being very pleasant and a joy to purchase a vehicle from. What stood out to me most during my visit was the exceptional salesman (Zach Wooldrige) who impressed me with his general sense of honesty and caring, I felt like a valued costumer and not just a paycheck like the previous dealerships has instilled into me. Throughout the entire process everything was straightforward there was absolutely zero pressure and no games, even when i said i needed to go home and do some research and think about the vehicle his response was sure thing that's a smart idea. At the end of the next day i left John Elway's with a new truck and a restored sense of confidence that there indeed dose exist decent dealerships. to anyone looking for vehicle i highly recommend giving John Elway's Crown Toyota of Ontario a try.

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asilcat
5/1/2013 2:03:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Syed MehdiSyed Mehdi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of John Elway's Crown Toyota Scion:

I have worked with Syed before, so when it was time for me to purchase my new Prius, he was the man to go to! Very helpful, knowledgeable and friendly..Alex was professional and not pushy in finance and I really appreciated that! I will and have always recommended Crown Toyota!

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12mjb
4/30/2013 4:20:03 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kara brinleyKara brinley
Aaron  EshaqAaron Eshaq
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of John Elway's Crown Toyota Scion:

I was in the market for a Toyota Camry and I am so glad I chose Crown Toyota! Everyone was so friendly and helpful, their customer service was awesome. They made everything go smoothly, I told them exactly what I wanted and what I was looking for and Aaron found it for me. I highly recommend anyone to purchase their cars from them, I have already my told friends and family about my experience there.

In the past I had a terrible experience buying a car so I was a little nervous and hesitant about going to a dealer again. Crown Toyota by far exceeded my expectations and made buying my new car the best experience yet. My Fiance will be getting a car later this year and we will definitely be going back to them.

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cdawn
4/25/2013 2:05:41 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Darrell LinklaterDarrell Linklater
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of John Elway's Crown Toyota Scion:

Great mechanic. Very attentive and helpful on drive to listen to car issues. He was very straight forward and honest about the work that was needed.

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